Alternate Connection - AT&T MicroCell User Manual

AT&T 3G MicroCell User Guide | Troubleshooting
Help After Activating Your MicroCell
My range of coverage on the MicroCell is limited
I experience dropped calls on the MicroCell
• If your broadband meets minimum requirements,
then place your MicroCell in a central location of your
residence or in a location where your MicroCell is used
most frequently. If necessary, use a longer Ethernet
cable or a Powerline Ethernet adapter (as described
on page 14 "My Internet equipment isn't near a window
and I am unable to get a GPS lock" in the second bullet).
• It is possible as you move around your home that your
MicroCell is handing over your call to an AT&T cell tower,
especially as you move further from the MicroCell. To
reduce the potential dropped calls stemming from
this, a new feature is now available to give you greater
control over your MicroCell experience. Please go to
www.att.com/3GMicroCell and select the "Manage
Settings" tab. Log into the MicroCell web portal with
your Personal or Business account username and
password. On the "Manage your MicroCell settings
page", select "disable" automatic hand-out. If you
choose to disable automatic hand-out, this will apply to
all numbers on the approved user list.
: When automatic hand-out is disabled, MicroCell
NOTE
calls will drop when the handset is out of MicroCell range.
As such, if you begin a call on your MicroCell, you will need
to stay within range of the MicroCell in order to avoid a
dropped call.
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or
I am not satisfi ed with the voice quality on my MicroCell
• Run a speed test at att.com/speedtest
meets minimum requirements of 1.5 Mbps download and 256 Kbps upload
speeds. If necessary, upgrade to a higher broadband speed.
• If your broadband meets minimum requirements and if you previously used
the "I have a network" connection on page 9, then change to the Alternate
Connection on page 18.
My MicroCell was active, but now the 3G light is fl ashing green
• Restart your MicroCell. Unplug the power adapter from the wall outlet, wait 10
seconds, then plug it back in. It may take an additional 30 minutes for the 3G
light to turn solid green; OR
• If your GPS light is also fl ashing and you've moved your MicroCell from its original
position where it obtained a solid GPS light, then move it back to the original
position.
My cell phone does not display "AT&T MicroCell" or "AT&T M-Cell"
• Restart your 3G or 4G cell phone. Turn your cell phone off and then turn it back on.
• If restarting your 3G or 4G cell phone does not resolve the issue, then restart your
MicroCell. Unplug the power adapter from the wall outlet, wait 10 seconds, then plug
it back in. It may take an additional 30 minutes for the 3G light to turn solid green.
to ensure your broadband connection
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