How To Contact Telus - TELUS Salellite TV User Manual

Frequently Asked Questions (FAQs)
How much storage capacity does my external hard drive have?
It depends on the size of external hard drive you have:
External hard drive Hours of SD recording
250 GB 248
320 GB 319
500 GB 500
750 GB 750
1 .0 TB 1000
Note – these times are approximate .
How many external hard drives can I attach to my receiver?
Y ou can attach just one at a time .
Can I transfer my external hard drive between receivers?
Yes, you can but please remember that all the receivers must be under
the same account name . Plus, you can only transfer an external hard drive
from a 6131 receiver (this is the one you have) to other 6131 receivers .
Want more information?
310-MYTV (6988), or visit telus .com/tv .
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How to contact TELUS

If you have any questions, please call
If you have any comments or feedback, please email
Hours of HD recording
33
43
65
100
133
310-MYTV (6988 .
)
tvcomments@telus . c
Will I need to reset my PVR timers every time I reconnect my
external hard drive?
No, the PVR timers are stored on the external hard drive and will
automatically resume when you reconnect the external hard drive .
Where should I put my external hard drive when I'm using it?
It can get very hot while it' s on so, keep it in an open area, ensuring none
of the cooling vents are blocked .
Should I turn off my external hard drive when I turn off my receiver?
No, it' s not advisable, as it'll mean the PVR function is switched off .
How do I disconnect my external hard drive?
In the My PVR menu select Remove PVR . Unplug the external hard drive
when the onscreen pop-up window indicates it is safe to do so . The
receiver will then restart .
What do I do if I'm having technical problems with my external
hard drive?
Please contact the manufacturer of the external hard drive for advice .
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