TELUS Salellite TV User Manual page 66

Troubleshooting tools
PROBLEM
Some channels are missing on the onscreen
guide or browse banner.
Locks, such as locking programs by rating,
have not taken effect.
Someone orders a Pay Per View event
without permission.
Unable to order a Pay Per View event
from the receiver.
A Pay Per View event is not appearing on all
of the receivers.
A timer for a program that is repeated, like a
regularly scheduled program, doesn't work
when the program comes on.
The receiver doesn't recognize the external hard
drive, or the external hard drive won't turn on.
The receiver does not record the program
when an event timer is scheduled.
If you're still unable to solve the problem, try resetting the receiver by holding down the Power button on the front of your receiver for 5 to
8 seconds . This resets the device and usually resolves most problems related to the receiver .
If you're still having trouble, call 310-MYTV
the receiver conditional access number, or the receiver model number . Display the System Info screen and write down the error number
as it appears in the top right corner of the screen .
POSSIBLE SOLUTION
Change between your favourites lists using the Guide button on your remote . Y ou can choose from
custom favourites lists, the All Chan list, which includes all the channels, the All Sub list, which includes
all subscribed channels, and All HD list, which includes all HD channels .
Unlock your receiver using your PIN to display adult channels .
Y ou must lock the receiver to apply any locks that you have set .
Y ou can lock your receiver to prevent future unauthorized Pay Per View purchases .
Check that your receiver is connected to your home phone .
If you order through your remote control, you will only have access to the Pay Per View event on that
particular receiver . If you want to have access to a Pay Per View event on all your receivers you will
need to order by calling 1 - 866 - 68 - ORDER (67337) or visiting telus .com/payperview .
If you've selected Once as the timer frequency, it will only work once . A Monday-Friday event timer works
Monday through Friday on the same channel at the same time . A daily event timer works every day .
A weekly event timer works once a week on the same channel at the same time every week .
Check that the external hard drive is plugged in to the power , and is also connected to the receiver .
Check that the external hard drive meets the necessary system requirements .
Ensure that you've set an Auto Tune or PVR timer reminder . Y ou may have set a Reminder that
only reminds you that a program is about to start .
(6988) . Before calling, be sure to have the date of purchase, plus either your client account number,
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