Frequently Asked Questions (Faqs) - TELUS Salellite TV User Manual

Frequently Asked Questions (FAQs)

Please visit our website at telus.com/tv
and look under the FAQ section for a
complete list of frequently asked questions .
How does TELUS Satellite TV work?
TV signals are sent to your home from our satellites in space . The satellite
dish receives these signals and sends them to your receiver , which then
displays the programming on your TV .
Are all TELUS Satellite TV channels digital?
Yes, all TV channels on TELUS Satellite TV are delivered in a digital format .
What is High Definition (HD) and how can I get it?
High Definition (HD) TV delivers the best picture and the best viewing
experience . You will see more detail and enjoy a sharper, clearer and
more vibrant picture than you would with standard definition TV . Watch
your favourite shows in true widescreen and see 45% more of the picture
compared to standard definition . Plus, enjoy rich, resonant sound through
5 .1 Dolby Digital surround sound . To experience HD you will need an HD
®
TV, HD receiver and a subscription to HD channels . Your TELUS receiver is
HD ready and HD channels are included in all TELUS Satellite TV packages
so if you have an HD TV you are ready to enjoy the HD TV experience .
Will I be able to watch digital TV on my existing TV?
TELUS Satellite TV receivers have RCA, S-Video, component and HDMI
outputs . If your TV has one or more of these inputs, you will be able to
enjoy digital TV on your existing TV . However , if your TV only has a coaxial
input, you will need an RF remodulator to convert the signal from your
TELUS Satellite TV receiver to a coaxial output for your TV .
Do I need to purchase any new equipment to receive digital TV
from TELUS?
A receiver is needed for each TV you wish to receive TELUS Satellite TV
service on . You have the option to either rent or purchase your receiver;
both include all of the necessary cables to receive TELUS Satellite TV .
Can I purchase or rent additional receivers?
Y ou can rent or purchase a maximum of 6 receivers per account .
Will plugging in my receiver(s) interrupt my home phone or
Internet service?
No . However , you can't order a movie if your home phone is in use .
What if I can't use my phone jack because there's already a phone
plugged into it?
A phone splitter will allow you to plug 2 cables into the same phone jack .
Phone splitters are available at most electronics and hardware stores .
Why are my HD channels not working?
Although you may currently have an HDTV that' s designed to receive HD
programming, you will need to subscribe to HD channels in order to receive
them . T o subscribe to HD channels, please call 310-MYTV (6988) .
How can I monitor what my children are watching when I am away
from the TV room?
Locks allow you to select and block programs from being viewed . This
feature is an effective tool in protecting children from viewing content
that you feel is inappropriate . Once you have set a password, you have
complete control over what is blocked . If you block content by rating, then
all programs that have that rating and higher will be blocked .
What should I do if I have problems with my TELUS Satellite TV
service?
Please see the troubleshooting section on pages 67 to 69 in this guide as
there may be an easy fix . If this does not solve the problem, try resetting
your receiver; if the problem persists, please contact us at 310-MYTV (6988) .
Will I need a PIN to order Pay Per View events?
Y ou will only be asked for a PIN when ordering adult PPV events . If you
have forgotten your PIN, please call 310-MYTV (6988) . Y ou'll also need the
PPV event ID, which can be found by pressing Info on your remote when
the desired event is highlighted onscreen .
What should I do with my TV receiver when Daylight Savings Time
takes effect?
Please turn off your receiver by pressing the Power button (be sure the
green light on the front panel of the receiver is off) and leave it turned off for
at least 30 minutes . This will allow your receiver to update .
How many favourites lists can I create?
Y ou can create up to 4 additional favourites lists that include your most
watched channels .
How can I order another remote control?
Y ou can order another TELUS TV remote control by call i ng 310-MYTV (6988) .
®
A new remote control will be shipped to you within a few days . Charges
may apply .
What are the advantages of adding an external hard drive to
my receiver?
Y our receiver instantly becomes a Personal Video Recorder (PVR) with
the capacity to store hours of programming . Everything you record will be
stored on the external hard drive for you to watch at your leisure . As an
additional bonus, your interactive programming guide will also be increased
from a 2-day view to 9 days .
How do I add PVR functionality to my digital receiver?
If you purchase an external hard drive, you can upgrade your HD receiver
to an HD PVR . Just plug it into your receiver and you'll have the power to
pause, replay and record live TV with the touch of a button . Plus, you'll be
able to find your favourite shows up to 9 days in advance instead of the
standard 2 .
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