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Troubleshooting tools
First steps
Sometimes resetting the receiver can fix a minor problem . See Resetting to factory defaults on page 60 .
Make sure your receiver is connected to an active home phone line; see page 17
Check for anything that might be blocking the satellite signal (for example, tree branches, snow, etc .)
If you've tried the above steps and still have a problem, please refer to the troubleshooting tables below . These tables cover many
problems, usually with a simple solution for each one .
Troubleshooting tables
PROBLEM
When a button on the remote is pressed, the
receiver doesn't do what it should.
The power light on the receiver is on and there's
a picture on the TV but no sound.
Onscreen Call Display isn't working.
The power light on the receiver is on but the
TV image is black (no picture), frozen, has
breakups, has snow or shows small squares
of various colours.
A black box fills almost all of the TV screen.
The TV screen is all blue.
The onscreen guide or browse banner is not
displaying programs in the future.
POSSIBLE SOLUTION
Ensure the batteries have power and are inserted correctly .
Check that you're controlling the right device by pressing the corresponding mode button .
Check the volume level on your TV or audio equipment . Turn off mute or turn up volume as required .
Check the audio connectors and cables from the receiver to your TV or sound system .
Check your TV or sound system speakers .
Check that you've subscribed to Call Display on your TELUS home phone .
Check that you've connected the phone line to the phone jack on the back of the receiver .
Check that you've enabled the Caller ID option within your system setup .
Make sure your TV is plugged in .
Check that your TV is turned on and tuned to the correct input .
Ensure your TV' s brightness and contrast are adjusted correctly .
Make sure your TV is connected properly to the receiver .
Heavy rain, snow or cloud cover may be interfering with your transmission . Remove any snow or other debris
that may have collected around your satellite dish .
Use your TV' s remote (not your receiver' s remote or menus) to deactivate the closed captioning feature .
Refer to your TV' s user guide for more detailed instructions .
Check your TV manual to ensure you have connected the receiver to an input on the TV that is the
correct signal output .
Try the onscreen guide again at a later time . It may then be able to show programs for the time and
date you want .
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