HP ProLiant DL980 Specification page 16

QuickSpecs
Service and Support
Basic Care
Insight Remote Support
3-Year HP Proactive Care 24x7 Service
This service has been specifically designed to meet the needs of customers who run their business
processes on HP x86 Servers Platforms. This service combines reactive and proactive services to help
customers with an easy to purchase and cost efficient solution to resolve complex problems faster & more
easily while reducing unplanned outages.
http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA3-8855ENW&cc=us&lc=en
Additional Services:
Proactive Care Personalized Support Option, which is an enhancement to existing Proactive Care service.
This service includes an Account Support Manager (ASM) to provide specific technical and operational
advice to help maximize performance of customer's IT environment.
Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware Installation & Start Up and Software Support);
Microsoft or Linux or VMware education courses, Installation and Start up services for Insight Control,
Proactive Select Credits.
Basic Care: is the minimum recommended support service level. The services included are:
HP Installation and Startup Services
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN
3-Year HP Collaborative Support 24x7
Provides full hardware and basic SW support for HP Proliant DL980 servers along with diagnosis and
advice on problem resolution for industry standard software products from major independent software
vendors (ISVs). This service provides single point of contact for support call management, server problem
diagnosis, HW problem resolution, and basic SW problem diagnosis, fault isolation, and resolution if a SW
fix is available to HP.
http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA3-8232ENN&cc=us&lc=en
Additional Services: Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware Installation & Start Up and
Software Support); Factory Express, Proactive Select Credits, Installation and Start up services for Insight
Control.
HP Insight Remote Support (HP Insight RS) delivers secure remote monitoring 24 X 7, with anytime,
anywhere access via HP Insight Online for nearly continuous, automated remote event monitoring
together with advanced fault detection and notification. Information is sent to HP support staff or
Authorized Partners. HP Insight Remote Support comes included with a valid HP warranty, HP Care Pack
Service or HP contractual support agreement
Learn more at: www.hp.com/go/insightremotesupport
DA - 13708 North America — Version 38 — September 23, 2013
HP ProLiant DL980 Generation 7 (G7)
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