Troubleshooting Tips - GE JP960 Owner's Manual

Before You Call For Service...

Troubleshooting Tips

Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Surface units will not
maintain a rolling boil
or cooking is slow
Surface units do
not work properly
Tiny scratches or metal
marks (may appear as
cracks) or abrasions on
radiant cooktop glass
surface
Areas of discoloration
or dark streaks on the
cooktop
Plastic melted to
the surface
Pitting (or indentation)
of the cooktop
Frequent cycling off
and on of surface units
Cooktop feels hot
Control knob will
not turn
12
Possible Causes
Improper cookware
being used.
A fuse in your home may be
blown or the circuit breaker
tripped.
Cooktop controls
improperly set.
Incorrect cleaning
methods being used.
Cookware with rough
bottoms being used or
coarse particles (salt
or sand) were between
the cookware and the
surface of the cooktop.
Cookware has been
slid across the cooktop
surface.
Improper cookware
being used.
Hot surface on a model
with a light colored cooktop.
Food spillovers not cleaned
before next use.
Incorrect cleaning methods
being used.
Hot cooktop came into
contact with plastic placed
on the hot cooktop.
Hot sugar mixture spilled
on the cooktop.
Improper cookware
being used.
Improper cookware
being used.
Cooktop controls
improperly set.
What To Do
• Use pans which are absolutely flat and match
the diameter of the surface unit selected.
• Replace the fuse or reset the circuit breaker.
• Check to see the correct control is set for the surface
unit you are using.
• Use recommended cleaning procedures.
• Be sure cookware bottoms and cookware are clean
before use. Use cookware with smooth bottoms.
Tiny scratches are not removable but will become
less visible in time as a result of cleaning.
• Marks from aluminum and copper pans as well as
mineral deposits from water or food can be removed
with the cleaning cream.
• This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
• See the Cleaning the glass cooktop section.
• Use recommended cleaning procedures.
• See the Glass surface—potential for permanent damage
section in the Cleaning the glass cooktop section.
• Call a qualified technician for replacement.
• Use only flat cookware to minimize cycling.
• The glass cooktop surface may seem hotter than you
are used to. This is normal. Use pans which are
absolutely flat.
• When the knob is in the OFF position, it must be
pushed in before it can be turned. When the knob
is in any other position, it can be turned without
being pushed in.