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16
PROBLEM
SURFACE UNITS
WILL NOT MAINTAIN
A ROLLING BOIL OR
COOKING IS SLOW
COOKTOP FEELS
HOT
SURFACE UNITS
DO NOT WORK
PROPERLY
TINY SCRATCHES
OR METAL MARKS
(may appear as cracks)
OR ABRASIONS ON
RADIANT COOKTOP
GLASS SURFACE
AREAS OF
DISCOLORATION
OR DARK STREAKS
ON THE COOKTOP
HOT SUGAR
MIXTURES OR
PLASTIC MELTED
TO THE SURFACE
FREQUENT
CYCLING OFF
AND ON OF
SURFACE UNITS
CONTROL KNOB
WILL NOT TURN
POSSIBLE CAUSE
• You must use pans which are absolutely flat. If light can be seen
between the pan bottom and a straight edge, the surface units will
not transfer heat properly.
• Pan bottoms should closely match the diameter of the surface unit
selected.
• The glass cooktop surfaces may seem hotter than you are used to.
This is normal. Use pans which are absolutely flat.
• Difficulty may be in the main distribution panel of your house, caused
by a blown cooktop-circuit fuse, a tripped cooktop-circuit breaker, the
main fuse or the main circuit breaker, depending on the nature of the
power supply. If a circuit breaker is involved, reset it. If the control box
uses fuses, the cooktop fuse (a cartridge-type) should be changed, BUT
ONLY BY SOMEONE FAMILIAR WITH ELECTRICAL CIRCUITS.
If after performing one of these procedures, the fuse blows or circuit
breaker trips again, call for service.
NOTE: Apartment tenants or condominium owners should ask their building
management to perform this check before calling for service.
• Cooktop surface unit controls are not properly set, or the wrong
control knob is set for the surface unit you are using.
• Incorrect cleaning methods have been used, cookware with rough
bottoms have been used, or coarse particles (salt or sand) were
between the cookware and the surface of the cooktop. Use
recommended cleaning procedures, be sure cookware bottoms and
cookware are clean before use, and use cookware with smooth bottoms.
Tiny scratches are not removable but will become less visible in time
as a result of cleaning.
• Marks from aluminum and copper pans as well as mineral deposits
from water or food can be removed with the cleaning cream.
• Hot surface on a model with a white glass cooktop. This is normal.
The surface may appear discolored when it is hot. This is temporary
and will disappear as the glass cools.
• See the Glass Cooktop Cleaning section.
• Improper cookware used. Use only flat cookware to minimize cycling.
• When the knob is at the OFF position, it must be pushed in before it
can be turned. When the knob is at any other position, it can be turned
without being pushed in.
Before You Call For Service...
Radiant Cooktop
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