Ford Super Duty Owner's Manual page 461

460
TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone's compatibility,
register your account and set preferences as well as access a
customer representative via an online chat (during certain hours). Visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for
more information.
Issue
Excessive
background noise
during a phone
call.
During a call, I can
hear the other
person but they
cannot hear me.
SYNC is not able
to download my
phonebook.
2013 F-250/350/450/550 (f23)
Owners Guide gf, 3rd Printing, December 2012
USA (fus)
SYNC®
Phone issues
Possible
cause(s)
The audio control Review your phone's user guide
settings on your regarding audio adjustments.
phone may be
affecting SYNC
performance.
Possible phone Try turning off the device,
malfunction. resetting the device, removing the
device's battery, then trying again.
• This is a • Go to the website to review
phone-dependent your phone's compatibility.
• Try turning off the device,
feature, OR
• Possible phone
resetting the device or removing
malfunction. the device's battery, then trying
again.
• Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• Use the SYNCmyphone feature
available on the website.
Possible solution(s)