Advertisement
Troubleshooting
1. Mitel phone does not appear in the Phones list in the UC client.
Verify the following:
DHCP server option 66 is present, enabled, and contains the IP address of the UC server
machine.
NetVanta TFTP service is running.
Ensure Windows Firewall is not blocking the TFTP port.
Ensure the Mitel phone family is enabled.
Ensure Mitel firmware and configuration files are present in the TFTP Server.
Select Start > Control Panel > Administrative Tools > Services.
Scroll down to NetVanta TFTP Server.
Ensure service is set to Automatic and is running.
Disable Windows Firewall.
Or
Create an exception for the NetVanta TFTP Service program:
For example, C:\Program Files\ADTRAN\NetVanta UC
Server\Bin\TFTPService.exe.
Run the Server Configuration Wizard and ensure that the Mitel phone family
check box is selected.
If it is not selected, follow the procedure outlined in
SIP Phones on page
3.
Navigate to .\Program Files\ADTRAN\NetVanta UC Server\Data\TFTP.
Ensure (at a minimum) that the following files are present:
mitel_generic.cfg
mitel.cfg
If they are not present, follow the procedure outlined in
Phone Provisioning on page
2.
8
Enabling Support for Mitel
Enabling Mitel SIP
Advertisement
