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Chapter 3: Troubleshooting
Question: Why can't I turn off the power using the momentary power on/off
switch?
Answer: The instant power off function is controlled in BIOS by the Power Button
Mode setting. When the On/Off feature is enabled, the motherboard will have instant
off capabilities as long as the BIOS has control of the system. When the Standby
or Suspend feature is enabled or when the BIOS is not in control such as during
memory count (the fi rst screen that appears when the system is turned on), the
momentary on/off switch must be held for more than four seconds to shut down the
system. This feature is required to implement the ACPI features on the motherboard.
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Returning Merchandise for Service
A receipt or copy of your invoice marked with the date of purchase is required be-
fore any warranty service will be rendered. You can obtain service by calling your
vendor for a Returned Merchandise Authorization (RMA) number. When returning to
the manufacturer, the RMA number should be prominently displayed on the outside
of the shipping carton, and mailed prepaid or hand-carried. Shipping and handling
charges will be applied for all orders that must be mailed when service is complete.
For faster service, RMA authorizations may be requested online
(http://www.super-
micro.com/support/rma/).
This warranty only covers normal consumer use and does not cover damages in-
curred in shipping or from failure due to the alteration, misuse, abuse or improper
maintenance of products.
During the warranty period, contact your distributor fi rst for any product problems.
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