Capturing Information - TallyGenicom 6600 Series Maintenance Manual

Chapter 3
Firmware Diagnostic Port

Capturing Information

The diagnostic port is located on the rear panel of the printer at J7 on the
Hurricane controller board.
1. Connect the cable from the printer's debug port to the serial port on the
PC.
2. Start a terminal emulator program on the PC, such as HyperTerminal,
which is standard with pre-Vista Windows. For Vista and later, Microsoft
recommends downloading a free terminal emulator from the web.
If the printer's debug port settings have not been changed then set the
terminal emulator to run at the printer's default 9600 baud, 8 data bits,
1 stop bit, no parity, and no flow control.
Also set the COM port in the terminal emulator to the PC serial port that
the cable is connected to (usually COM1 or COM2).
3. Turn on the file capture in the terminal emulator to log the information
coming from the printer (Transfer->Capture File).
4. Press the Return key on the PC. If the connection is correct, the following
shall display on the terminal emulator:
> Running
The diagnosing engineer will tell you which command to type. When a
valid command is typed, the printer will respond by printing the requested
information. When an invalid command is typed, the terminal emulator will
display:
** unknown command
NOTE: The terminal emulator and cable can also be connected after the fatal
5. Connect the cable and set the terminal emulator to log the information.
6. Type the command dump and capture the output to a file.
The dump command will take a couple of minutes to complete.
7. Send the file to the TallyGenicom Customer Support Center along with
other diagnostic information (see page 32).
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fault has occurred to get information about the fault. Do not turn off
the printer.