Cannot Receive Faxes With A Telephone Connected To Your Product; When To Uninstall Your Product Software - Epson WorkForce Pro WP-4520 User Manual

• If your telephone line has static, turn off your product's V.34 and ECM (Error Correction Mode) fax
communication settings and try faxing again.
Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that
fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax
transmission will work when using VoIP.
If your phone line includes voice mail answering services, calls or faxes may be inadvertently received
by your voice mail service.
Parent topic:
Related tasks
Receiving Faxes Automatically (Auto Answer)
Connecting a Telephone or Answering Machine
Printing Fax Reports
Selecting Fax Communication Settings
Related topics
Loading Paper

Cannot Receive Faxes with a Telephone Connected to Your Product

Make sure your telephone is connected to your product's EXT port.
Note: When answering a call that is a fax, wait until the product's LCD screen displays a message that a
connection has been made before you hang up.
Parent topic:
Related tasks
Connecting a Telephone or Answering Machine

When to Uninstall Your Product Software

If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Product Software - Windows
Uninstalling Product Software - Mac OS X
Parent topic:
Solving Faxing Problems
Solving Faxing Problems
Solving Problems
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