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Comdial Quick Q User Manual

Scout telephone
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Quick Q
Agent's User Guide for
the Scout Telephone
GCA70-346.02 11/00
Printed in U.S.A.

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Summary of Contents for Comdial Quick Q

  • Page 1 Quick Q Agent’s User Guide for the Scout Telephone GCA70-346.02 11/00 Printed in U.S.A.
  • Page 2 Comdial® strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility.

  • Page 3: Table Of Contents

    QuickQ GCA70-346 Contents The Scout Telephone for Agents ....1 Description of the Display (Idle Display)... 2 Interaction with FXS/DXP .
  • Page 4 GCA70-346 QuickQ Notes Agent’s User Guide for the Scout Telephone...

  • Page 5: The Scout Telephone For Agents

    QuickQ GCA70-346 The Scout Telephone for Agents • QuickQ versions using software release 3.0 (or later) allow the use of up to nine Scout digital wireless telephones. Using these telephones provides users with maximum freedom to move about within the call center. •...

  • Page 6: Description Of The Display (Idle Display)

    GCA70-346 QuickQ Description of the Display (Idle Display) Quick Q Group 01 ByHpLg This line indicates your present status. This line indicates the function of the interactive buttons. Please refer to the table below for the interactive button definitions. Scout Interactive Button Definitions...

  • Page 7: Interaction With Fxs/Dxp

    QuickQ GCA70-346 Interaction with FXS/DXP • To access FXS/DXP features, press the ACD button to exit QuickQ, if enabled. Then, press F4 (intercom) followed by the desired feature code. • Your telephone will respond normally when you access FXS/DXP features. During FXS/DXP feature operation, QuickQ will be suspended.

  • Page 8: Signing-In To Quickq

    GCA70-346 QuickQ Signing-in to QuickQ • Press the ACD (F1) button (OAI button). Welcome -> QuickQ After 2 seconds Agt ID: • Use the keypad to enter your ID number. Press the Rt (retry) Interactive button if you enter an incorrect digit. Valid Agent ID Password: •...
  • Page 9 QuickQ GCA70-346 • The above display indicates you are now signed in as an ACD agent, ready to accept incoming calls. If it is necessary for you to leave your desk, press the By (busy) interactive button. This will prevent the ACD from sending calls to you when you are unable to answer.

  • Page 10: Receiving An Acd Call

    GCA70-346 QuickQ Receiving An ACD Call • When an ACD call is directed to you, your telephone will ring and the display will indicate the following: Group 01 The group is identified on the display. After 2 seconds > T MsRpAg The time the call has waited is displayed.

  • Page 11: Transferring An Acd Call

    QuickQ GCA70-346 Transferring An ACD Call • When transferring a call, be aware that you are responsible for the transferred call until the intended party answers the call. Line Name Supp 901 AcWpHp • To transfer a call, press the T/C button. •...

  • Page 12: Requesting Help

    GCA70-346 QuickQ Requesting Help • The Help function calls the supervisor without interrupting your present conversation. • During your conversation, press the HELP interactive button. Reqt Help! When the supervisor responds to your request: Super Redy After 2 seconds. Supp 901 Supervisor’s Name.

  • Page 13: Selecting Conferencing During Help

    QuickQ GCA70-346 Selecting Conferencing During Help • After requesting HELP, press the CONF interactive button to conference the supervisor, the caller and yourself. LinName Supp 901 Supervisor’s Name • The top line of the display identifies the line and supervisor, indi- cating a conference.

  • Page 14: Wrap-Up: Disconnecting From A Call

    GCA70-346 QuickQ Wrap-up: Disconnecting from a Call • To complete a call, hang up the receiver. The system provides a preprogrammed wrap-up time to allow you to complete any after call work. During the wrap-up time, no calls will be directed to you.

  • Page 15: Placing Outgoing Calls

    QuickQ GCA70-346 Placing Outgoing Calls • Select an outgoing line. Outgoing Number dialed is displayed. Assigning an Account Code • To assign an account code to a call, press the Ac (account) Inter- active button during or after the call. Account codes must be preset by the supervisor and can be used on both incoming and outgoing calls.

  • Page 16: Alarm Condition

    GCA70-346 QuickQ • Enter through the key pad the Account Code; should you enter an incorrect digit, press the Rt (retry) interactive button. Valid Account Code Acc Desc • If correct, press the Ok interactive button to return to the previous state.

  • Page 17: Things To Remember

    QuickQ GCA70-346 Things to Remember • If your display is blank, your telephone is either not logged-in or QuickQ is suspended. Press the ACD button to resume. • QuickQ will automatically make your telephone Busy if you miss an ACD call. •...

  • Page 18: Log-In Procedure

    GCA70-346 QuickQ Log-in Procedure Welcome to Quick Q Agt ID: Paswrd: Quick Q: Group 01 Busy Log Procedure QuickQ Group 01 Return to DXP/FXS ByHpLg Agent’s User Guide for the Scout Telephone...

  • Page 19: Log-In For Multiple Groups

    QuickQ GCA70-346 Log-in for Multiple Groups Group 01 ? stock QuickQ Group 01 ByHpLg NOTE: Each group that you belong to is displayed in the order of your priority in each one. For example, if you belong to three groups (1, 2, and 3) and your priority is highest in group 3, Group 3 is displayed first.

  • Page 20: Signing-In To Quickq

    GCA70-346 QuickQ Signing-in to QuickQ Group 01 Group 01 OUTGOING CALL All Agents Busy! Redirected Busy LinName Supp 901 Acc Cd: ___ Acc Desc Reqt Help! Call Super 01 Super Ready! Super Busy! Supp 901 LinName Held! LinName Supp 901 Disconnect Caller LinName Supp...
  • Page 21 QuickQ GCA70-346 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to...
  • Page 22 GCA70-346 QuickQ GCA70-346.02 11/00 Printed in U.S.A. Agent’s User Guide for the Scout Telephone...

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