Troubleshooting - Command Communications ComSwitch 5500 Operator's Manual

CS 5500 Operator's Guide

Troubleshooting

Why are fax calls being transferred to my telephone and/or
answering machine?
If the CS 5500 is in the Semi-Automatic mode, it will wait
for you or your answering machine to answer a call before
it transfers calls to the
If the CS 5500 is in the Automatic mode, these are calls
that did not produce transfer tones.
See "Answering incoming calls" for transferring
instructions.
Why can't I receive faxes when I'm away from the CS 5500?
(When an answering machine is connected to the CS 5500.)
Check the following settings and procedures:
1. Instruct callers to press #11 to send a fax.
2. Make sure you left 4 seconds of recorded silence (only
when using the Semi-Automatic mode) before
recording the outgoing message you use on your
answering machine.
3. Set your fax to answer on 1 ring.
4. Set your answering machine to answer on 2 rings.
Why don't fax calls transfer to the fax when I answer the
phone?
Some fax machines do not produce fax tones, therefore,
when you receive this type of call, press #11 on your tone
phone, and then hang up.
FAX/MODEM
port.
Why don't fax calls transfer to the fax when my answering
machine answers a call (CS 5500 is in the Semi-Automatic
mode)?
You may not have the 4 second silence at the beginning of
your answering machine announcement message. If you
do, contact Customer Service for more information.
The LED doesn't light on the CS 5500, what should I do?
1. Check your power connection. If power is connected
properly, make sure that you are using a 12 volt AC
power adapter.
2. Verify that the phone line is properly connected to the
LINE IN port.
I don't have dial tone with the phone(s) connected to the
CS 5500, what should I do?
Check all of the phone line connections and repair or
replace any damaged cables.
8