Answering Incoming Calls; Answering Calls With An Answering Machine - Command Communications ComSwitch 5500 Operator's Manual

5

Answering incoming calls

1. If, after answering a call, you hear silence on the line, the call
is likely coming from a fax that does not produce a CNG
tone. Simply transfer the call to the
by entering #11 from a tone phone or 3 from a rotary/pulse
dialing phone.
2. To transfer a voice call to the FAX/MODEM port, press #11
from a tone phone or 3 from a rotary/pulse dialing phone.
NOTE: If the CS 5500 is in the Automatic mode, you cannot perform rotary/pulse dialing transfers from extension phones not
connected to the CS 5500.

Answering calls with an answering machine

Following is a sample announcement message that you may
wish to use:
" * Hello, this is ________. If you wish to send a fax, press
#11 on your tone phone, or leave a message at the tone. "
NOTE: Fax calls that do not produce a CNG tone will transfer to your answering machine. To allow the CS 5500 to transfer these
calls to the FAX/MODEM port, program the CS 5500 as follows.
To turn FAX transfer ON, perform the following steps:
1. Take the phone in the PHONE port off-hook
2. Press # * 11 * (three beeps) *
3. Hang up the phone
With this feature turned ON, the CS 5500 will monitor the line
for 30 seconds after the answering machine answers a call. If
the answering machine disconnects from the call during this
time, the CS 5500 automatically transfers the call to the
FAX/MODEM port.
You can answer incoming calls from an extension phone or from a phone device connected to the TAD
or PHONE port. You can then conduct the call normally, for as long as you like.
FAX/MODEM
If your answering machine answers a call from the TAD port, the caller can perform the following
tasks:
record a voice message on the answering machine and/or
transfer their call to the FAX/MODEM port
We recommend that you use your answering machine announcement message to provide callers with
instructions for transferring their calls.
3. In the Semi-Automatic mode, if you hear a CNG tone or an
access code for the FAX/MODEM port, after answering a
call, simply hang up the phone.
port
* If the CS 5500 is in the Semi-Automatic mode, you should
leave a four (4) second silent period at the beginning of the
outgoing message you use on your answering machine.
NOTE: Callers cannot transfer a call to the FAX/MODEM port
from a pulse dialing fax.
To turn FAX transfer OFF, perform the following steps:
1. Take the phone in the PHONE port off-hook
2. Press # * 01 * (three beeps) *
3. Hang up the phone
To accommodate these timing parameters, your outgoing
message should be no less than 15 seconds, and no longer than
20 seconds in length. (Single cassette answering machines are
not recommended for use with this feature due to timing
limitations of these types of machines.)
CS 5500 Operator's Guide