Command Communications ComSwitch 8500-t Operator's Manual

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Customer Service: 1-800-288-6794
(for U.S. and Canada)
Customer Service E-mail:
ccitech@commandcom.net

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Summary of Contents for Command Communications ComSwitch 8500-t

  • Page 1 Customer Service: 1-800-288-6794 (for U.S. and Canada) Customer Service E-mail: ccitech@commandcom.net...
  • Page 3: Table Of Contents

    Table of Contents Quick Install...................…………………………... Before You Begin.................……………………..…….. Unpacking the CS8500-t…………………………………………………………………. Introduction………………………………………………………………………………… Basic Operation................…………………..………. Installing the CS8500-t..............…………………..………. Ports on the CS8500-t……………………………………………………………………………. Connecting the CS8500-t………………………………………………………… One Line/Single Telephone Installation………………………………………… One Line/Multiple Telephone Extensions………………………………………. Caller ID...................………………………. Turn Caller ID ON……………………………………………………………….… Turn Caller ID OFF………………………………………………………………... Connecting CS8500-t to Line 2 of a 2-Line Phone (Using three-way adapters)…..
  • Page 4: Quick Install

    Quick Install Plug one end of the provided 2-wire modular line cord into the LINE-IN port on the CS8500-t. Plug the other end of the modular line cord into the telephone (wall) jack. Plug the small end of the AC power cord provided with the CS8500-t into the power input port labeled "12 VAC"...
  • Page 5: Before You Begin

    This guide is designed to introduce you to the various installation and operational procedures for using the ComSwitch® 8500-t. Please read through this guide and select the installation procedures appropriate for your specific application before attempting to connect or operate the CS8500-t. Before You Begin Important Notes: According to standard industry practice, surge protection is recommended for use with all electronic devices.
  • Page 6: Introduction

    Introduction to the CS8500-t Thank you for purchasing the CS8500-t. This product was designed for environments that have hearing- impaired and non hearing-impaired users sharing the same phone line that want to save money by avoiding multiple dedicated telephone line charges. The CS8500-t allows a TTY/TDD, fax, telephone and answering machine to share one single telephone line.
  • Page 7: Installing The Cs8500-T

    The CS8500-t has over 30 programmable features that allow the user to customize its operation. In addition, the CS8500-t is compatible with: 1. Call Waiting 2. Distinctive Ring 3. Caller ID 4. Voice Mail (when used in conjunction with Distinctive Ring). See Voice Mail and Distinctive Ring setup Installing the CS8500-t The CS8500-t is a single line device that can be installed on any type of modular or non-modular system...
  • Page 8: Connecting The Cs8500-T

    The CS8500-t can be placed on either a flat surface, or mounted on a wall with the connected telephone line cords above or below the unit. To mount on a wall, follow these steps: Mark the positions for 2 mounting screws (not supplied) on the wall.
  • Page 9: One Line/Single Telephone Installation

    One Line/Single Telephone Installation The following diagram shows a complete installation for a single line telephone connection. While the connections to the telephone (wall) jack may be different for other types of phone systems, the connections to the CS8500-t remain the same for all phone configurations. CS8500-t Operator’s Guide...
  • Page 10: One Line/Multiple Telephone Extensions

    One Line/Multiple Telephone Extensions Plug one end of the provided 2-wire modular line cord into the LINE-IN port on the CS8500-t. Plug the other end of the modular line cord into the telephone (wall) jack. Plug the small end of the AC power cord provided with the CS8500-t into the power input port labeled "12 VAC"...
  • Page 11: Caller Id

    Caller ID To connect a Caller ID device to the CS8500-t, simply plug the Caller ID into the PHONE port, and then plug your phone into the Caller ID. The factory setting for Caller ID operation is OFF. Turn Caller ID ON 1.
  • Page 12: Connecting Cs8500-T To Line 2 Of A 2-Line Phone (Using Three-Way Adapters)

    Connecting CS8500-t to line 2 of a 2-line phone (Using three-way adapters) NOTE: If connecting to line 1 of a 2-line phone, reverse L1 and L2 phone cords on both three-way adapters. KSU/PBX Installation A telephone system is common in a medium or large office arrangement in which calls are coming in on 2 or more telephone lines and can be routed to any number of extensions.
  • Page 13: Using The Cs8500-T

    The diagram shows telephone devices connected to the CS8500-t for a telephone system. Follow the same procedures if you have a mini-telephone system in your home or small office. For the CS8500-t to operate properly, it must be "in front" of the telephone system. In other words, it must connect directly to the incoming telephone line.
  • Page 14: Special Operating Notes

    Special Operating Notes Before operating the CS8500-t, be sure that you understand the following information concerning the telephone equipment that is used with the CS8500-t. FAX CNG Tone: Most faxes send an audible beep tone called CNG (CalliNG) tone. This tone is a distinct beep that repeats every three (3) seconds.
  • Page 15: Hearing User Instructions

    Hearing User Instructions 1. Plug a single line tone telephone into the PHONE port of the CS8500-t 2. Pick up the telephone handset and you will hear dial tone 3. Unplug power, then plug power back in 4. You will hear three beeps to indicate access to the programming mode 5.
  • Page 16: Answering Incoming Calls

    Answering Incoming Calls When the CS8500-t answers a call and does not detect any signal, the call will be routed to the ANS. MACHINE or PHONE port. NOTE: Extension phones not connected directly to the CS8500-t will ring only 1 time when the CS8500-t answers the call (2 times if Caller ID is turned ON).
  • Page 17: Turn Ans. Machine To Fax Transfer On

    Turn Answering Machine to FAX Transfer ON 1. Plug a single line touch-tone telephone into PHONE port of the CS8500-t 2. Pick up the telephone handset (the PHONE LED will light) 3. Unplug power, then plug back in 4. The FAX LED will light to indicate access to the programming mode 5.
  • Page 18: Receiving A Tty/Tdd Call

    Receiving a TTY/TDD call There are 3 modes of TTY/TDD calls: 0 = No voice announcement/no TTY announcement 1 = 45 bps w/ voice announcement 2 = 50 bps w/ voice announcement 3 = 45 bps w/out voice announcement 4 = 50 bps w/out voice announcement To change this feature do the following: 1.
  • Page 19: Turn Distinctive Ring Detection On

    Turn Distinctive Ring Detection ON 1. Plug a single line touch-tone telephone into the PHONE port of the CS8500-t 2. Pick up the telephone handset (the PHONE LED will light) 3. Unplug power, then plug back in 4. The FAX LED will light to indicate access to the programming mode 5.
  • Page 20: Two-Burst Ring To Tty/Tdd Port

    Two-Burst Ring to TTY/TDD port 1. Plug a single line touch-tone telephone into the PHONE port of the CS8500-t 2. Pick up the telephone handset (the PHONE LED will light) 3. Unplug power, then plug back in 4. The FAX LED will light to indicate you are in the programming mode 5.
  • Page 21: Troubleshooting

    Troubleshooting Why are fax calls being transferred to my telephone and/or answering machine? See "Answering incoming calls" for transferring instructions. Why can't I receive faxes when I'm away from the CS8500-t (when an answering machine is connected to the CS8500-t)? Check the following settings and procedures: Instruct callers to press to send a fax.
  • Page 22: Two-Year Limited Warranty/Service Information

    If this product is purchased outside the U.S. from an authorized Command Communications' dealer, it should be returned for repair at the location where it was purchased, as provisions have been established to handle warranty repair outside the U.S.
  • Page 23: Fcc Registration Information

    Registration information The CS 8500-t has been registered with the Federal Communications Commission (FCC). It meets FCC requirements and may be connected directly to your telephone line. On the bottom of this equipment is a label that contains, among other information, the FCC registration number and Ringer Equivalence Number (REN) for this equipment.
  • Page 24 COMMAND COMMUNICATIONS, the Arrow logo, Englewood, CO 80112 and ComSwitch are registered trademarks of (303) 792-0890 Fax (303) 792-0855 Command Communications, Inc., Englewood, CO 80112 email: ccitech@commandcom.net © 2002 Command Communications, Inc. Customer Service 800-288-6794 (for U.S. and Canada) All rights reserved. Printed in U.S.A.

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