Related Manuals for Command Communications ComSwitch 5500
Summary of Contents for Command Communications ComSwitch 5500
- Page 1 Customer Service: 1-800-288-6794 (for U.S. and Canada) Customer Service E-mail: ccitech@commandcom.net...
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Page 2: Before You Begin
Please read through this guide and select the installation installation and operational procedures for using the procedures appropriate for your specific application before ComSwitch 5500 (CS 5500). attempting to connect or operate the CS 5500. Important Notes According to standard industry practice, surge protection is Call Forwarding: If Call Forwarding is activated, the recommended for use with all electronic devices. - Page 3 Security alarm and monitoring system Flow monitoring system Point-of-sale terminal Unpacking the CS 5500 When you open the CS 5500 box for the first time, inspect the contents. In the box you should find the items to the right. If any of these items are missing or damaged, contact the dealer where you purchased the unit, or call Customer Service at the number listed in "Two year limited warranty/Service Information."...
- Page 4 (TAD) or integrated phone/answering machine to this port. Depending on the installation, a single line phone, an The CS 5500 will transfer all voice calls to the TAD and integrated phone/answering machine, multiple phones, or PHONE ports simultaneously. a telephone system (KSU or PBX) can be connected to this port Placing the CS 5500 The CS 5500 can be placed on either a flat surface, or mounted on a wall...
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Page 5: Installation On A Telephone System
single phone line connection. While the connections to the for all phone configurations. telephone (wall) jack may be different for other types of 1. Plug one end of a telephone line cord into the LINE-IN 4. To connect a phone, plug one end of a telephone line cord port on the CS 5500. -
Page 6: Standard Operation
system typically has features like call holding, music on hold, conference calling, and intercom paging. The diagram shows telephone devices connected to the CS 5500 for a telephone system; follow the same procedures if you have a mini-telephone system in your home or small office. -
Page 7: Special Operating Notes
Automatic mode operation Semi-Automatic mode operation When a call comes in, the CS 5500 answers the call on the first When a call comes in, all the phones begin to ring (including ring (second ring if Caller ID is turned ON). During the next extension phones, and phones connected to the PHONE and four seconds the CS 5500 listens for the following signals: TAD ports). -
Page 8: Answering Incoming Calls
CS 5500 Operator’s Guide Answering incoming calls You can answer incoming calls from an extension phone or from a phone device connected to the TAD or PHONE port. You can then conduct the call normally, for as long as you like. 1. -
Page 9: Placing An Outbound Call
CS 5500 Operator’s Guide Retrieving answering machine messages from a remote location To disable the CS 5500 and retrieve your answering machine 3. Follow the remote retrieval procedures for your answering messages, follow these steps: machine. 1. Dial your phone number and wait for the answering machine 4. -
Page 10: Remote Message Notification
the CS 5500, instruct the caller to use the following dialing adjust the number of commas you use accordingly. string in the modem's software: NOTE: In the Semi-Automatic mode, the commas entered 1 + phone number,,,# 11,# 11,# 11,# 11(for Automatic mode) before the #11 are set to your answering machine's 2 ring 1 + phone number,,,,,# 11,# 11,# 11,# 11 (for Semi- answer. -
Page 11: Troubleshooting
CS 5500 Operator’s Guide Troubleshooting Why are fax calls being transferred to my telephone and/or Why don't fax calls transfer to the fax when my answering answering machine? machine answers a call (CS 5500 is in the Semi-Automatic mode)? If the CS 5500 is in the Semi-Automatic mode, it will wait for you or your answering machine to answer a call before You may not have the 4 second silence at the beginning of FAX/MODEM... -
Page 12: Two Year Limited Warranty/Service Information
CS 5500 Operator’s Guide COMMAND COMMUNICATIONS, the Arrow logo, and ComSwitch are registered trademarks of Command Communications, Inc., Englewood, CO 80112 www.commandcommunications.net 7025 South Fulton Street, #120 © 2001 Command Communications, Inc. Englewood, CO 80112 All rights reserved. Printed in U.S.A. (303) 792-0890 Fax (303) 792-0855 email: ccitech@commandcom.net AC111501kr... -
Page 13: Registration Information
Command Communications, Inc. does not guarantee that this product will be compatible with the telecommunications systems of all countries. Modifications may have been made to products in order to function in certain locations. Therefore, it is best to purchase our products in the country in which it will be used. - Page 14 Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate." "Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface.
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Questions and answers
When my phone rings and I have my answering device set to answer after the 3rd or 4th ring the phone line goes dead after the 2nd ring and the answering machine can't pick up the call or the message.
The phone line could go dead after the 2nd ring if the CS 5500 detects a CNG tone (fax tone) or access code (#11) and automatically transfers the call to the FAX/MODEM port. This prevents the call from reaching the answering machine.
This answer is automatically generated
How do I change the Number of Rings
The Command Communications ComSwitch 5500 automatically sets the number of rings to 2 when transferring an unanswered call to the FAX/MODEM port. It resets to 6 rings after 10 minutes of inactivity. You can manually reset it to 6 rings by doing any of the following:
- Lift the receiver of any phone on the line connected to the CS 5500 and hang it up.
- Answer a call before it is transferred to the FAX/MODEM port.
- Place an outbound call from any phone connected to the CS 5500.
This answer is automatically generated