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Troubleshooting
28
Troubleshooting chart
Problem
The cooktop cannot be
turned on.
Cooking zones seem to
turn themselves off and
on during use.
The touch controls are
unresponsive.
The touch controls are
difficult to operate.
There is a metal sheen on
the glass.
The glass is being
scratched.
The cooktop is
continuously beeping
and the cooking zone
displays read out
Er03 .
Possible causes
No power.
They cycle off and on to maintain
the selected setting or prevent the
glass from overheating.
The controls are locked.
There may be a slight film of water
over the controls or you may be
using the tip of your finger when
touching the controls.
Cookware with copper or
aluminium base.
Rough-edged cookware.
Unsuitable, abrasive scourer
being used.
Liquid has spilled onto the touch
control area.
There are objects (e.g utensils) on
the touch control area.
Several touch controls are
registering continuous contact
(eg due to someone resting their
hand or arm on the touch control
area).
What to do
Make sure the cooktop is
connected to the power supply
and that it is switched on at the
wall. Check whether there is
a power outage in your home
or area. If you've checked
everything and the problem
persists, call your Authorised
Service Centre or Customer
Care.
This is normal and needs no
action.
Unlock the controls. See
section 'Using your cooktop' for
instructions.
Make sure the touch control
area is dry and use the ball of
your finger when touching the
controls.
See 'Care and cleaning' .
Use cookware with flat and
smooth bases. See 'Cookware
and cooking tips' .
See 'Care and cleaning' .
Switch the power to the
cooktop off at the wall and
see 'Care and cleaning' for
instructions.
Remove the objects from the
touch control area.
Remove the cause of
continuous contact.
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