Before You Call - Kenmore 790.4710 Use & Care Manual

Before You Call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Range is not level.
POSSIBLE CAUSE/SOLUTION
Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of range until the rack is level. When range is level, cooktop may
appear out of alignment if countertop is not level.
Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a
carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets
are square and have sufficient room for range clearance.
Cannot move appliance easily. Appliance
must be accessible for service.
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the
problem.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide sufficient space so range can be lifted over
carpet.
Entire range or oven does not operate. Make sure cord/plug is tightly into outlet.
Service wiring is not complete. Contact your Sears Service Center, installing agent or
authorized servicer.
Power outage. Check house lights to be sure. Call your local electric company for
service.
*Oven control beeps and displays F1, F3 or Electronic control has detected a fault condition. Push CLEAR to clear the display and
Fg. stop beeping. Program oven again. If fault recurs, record fault number. Push CLEAR and
contact your Sears Service Center or an authorized servicer.
Oven light does not work. Replace or tighten bulb. See "Changing Oven Light" in this owner's Guide for
instructions.
Surface unit does not heat. No power to the appliance. Check steps under "Entire Range or Oven Does Not
Operate" in this Avoid Service Checklist.
Incorrect control setting. Make sure the correct control is on for the surface unit to be
used.
Surface burners do not light. Surface control knob has not been completely turned to LITE. Push in and turn the
surface control knob to LITE (until burner ignites) and then turn the surface control
knob to the desired flame size.
Burner ports are clogged. Clean burners. See "To Clean Burner Grates, Contoured
Burner Pans, Burner Cap and Burner Base" under General Cleaning. With the burner
off, use small-gauge wire or needle to clean ports or slots.
Gas supply is turned off. Turn gas supply on.
Surface burner flame burns half way
around.
Burner ports or slots are clogged. With the burner off, use a small-gauge wire or needle
to clean ports or slots.
Moisture is present after cleaning. Lightly fan the flame and allow the burner to operate
until flame is full. Dry the burners thoroughly following instructions under General
Cleaning.
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