D-Link Unified Access System DWS-3000 Series User Manual page 214

D-Link Unified Access System User Manual
confirm the same, along with proof of purchase of the product (such as a copy of the dated
purchase invoice for the product) if the product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-
453-5465, who will attempt to assist the customer in resolving any suspected defects with
the product. If the product is considered defective, the customer must obtain a Return
Material Authorization ("RMA") number by completing the RMA form and entering the
assigned Case ID Number at https://rma.dlink.com/.
• After an RMA number is issued, the defective product must be packaged securely in the
original or other suitable shipping package to ensure that it will not be damaged in transit,
and the RMA number must be prominently marked on the outside of the package. Do not
include any manuals or accessories in the shipping package. D-Link will only replace the
defective portion of the product and will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on
Delivery ("COD") is allowed. Products sent COD will either be rejected by D-Link or
become the property of D-Link. Products shall be fully insured by the customer and
shipped to D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-
Link will not be held responsible for any packages that are lost in transit to D-Link. The
repaired or replaced packages will be shipped to the customer via UPS Ground or any
common carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link if
you use an address in the United States, otherwise we will ship the product to you freight
collect. Expedited shipping is available upon request and provided shipping charges are
prepaid by the customer.
D-Link may reject or return any product that is not packaged and shipped in strict compliance
with the foregoing requirements, or for which an RMA number is not visible from the outside
of the package. The product owner agrees to pay D-Link's reasonable handling and return
shipping charges for any product that is not packaged and shipped in accordance with the
foregoing requirements, or that is determined by -Link not to be defective or non-conforming.
What Is Not Covered: The Limited Warranty provided herein by D-Link does not cover:
Products that, in D-Link's judgment, have been subjected to abuse, accident, alteration,
modification, tampering, negligence, misuse, faulty installation, lack of reasonable care, repair
or service in any way that is not contemplated in the documentation for the product, or if the
model or serial number has been altered, tampered with, defaced or removed; Initial
installation, installation and removal of the product for repair, and shipping costs; Operational
adjustments covered in the operating manual for the product, and normal maintenance;
Damage that occurs in shipment, due to act of God, failures due to power surge, and cosmetic
damage; Any hardware, software, firmware or other products or services provided by anyone
other than D-Link; and Products that have been purchased from inventory clearance or
liquidation sales or other sales in which D-Link, the sellers, or the liquidators expressly
disclaim their warranty obligation pertaining to the product. While necessary maintenance or
repairs on your Product can be performed by any company, we recommend that you use only
an Authorized D-Link Service Office. Improper or incorrectly performed maintenance or
repair voids this Limited Warranty.
Disclaimer of Other Warranties: EXCEPT FOR THE LIMITED WARRANTY SPECIFIED
HEREIN, THE PRODUCT IS PROVIDED "AS-IS" WITHOUT ANY WARRANTY OF
ANY KIND WHATSOEVER INCLUDING, WITHOUT LIMITATION, ANY WARRANTY
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-
INFRINGEMENT. IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY
TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED
214 © 2001- 2006 D-Link Corporation/D-Link Systems, Inc. All Rights Reserved.