Scanner Problems - Epson DS-30 User Manual

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Scanner Problems

You Cannot Start EPSON Scan or EPSON Scan Settings
Pressing the Start Button Does Not Start the Correct Program
You Cannot Start EPSON Scan or EPSON Scan Settings
Wait until the LED indicator turns on.
Check the USB cable connection between the scanner and computer to make sure it is secure.
Unplug the USB cable from the scanner, wait five seconds, and then plug it again.
Use the USB cable that came with your scanner.
Connect the scanner directly to the computer's USB port or through one USB hub only. The scanner may not
work properly when connected to the computer through more than one USB hub.
Make sure your computer supports USB.
Make sure the scanning software is fully installed. See the Start Here sheet for instructions on installing the
software.
If you are using any TWAIN-compliant program, make sure that the correct scanner is selected as the Scanner
or Source setting.
If you upgraded your computer's operating system, you need to reinstall EPSON Scan and EPSON Scan
Settings. Uninstall EPSON Scan as described in
described in the Start Here sheet.
For Windows only:
Make sure your scanner's name appears under Imaging device without a (?) or an exclamation (!) mark in the Device
Manager window. If the scanner's name appears with one of these marks or as an Unknown device, uninstall EPSON
Scan as described in Uninstalling Your EPSON Scanning
Pressing the Start Button Does Not Start the Correct Program
Make sure the scanning software is fully installed. See the Start Here sheet for instructions on installing the
software.
Uninstalling Your EPSON Scanning
Software, then reinstall it as described in the Start Here sheet.
Software, then reinstall it as
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