Page 1 DS-30000/DS-32000 User's Guide...
Page 3: Table Of Contents
Entering Characters on the LCD Screen ..................25 Setting a Password and Locking the Control Panel ............... 25 Rotating the Control Panel (DS-32000) ..................27 User Replaceable Epson Scanner Parts and Accessories ..............28 Using Power Saving Settings ......................29 Changing the Sleep Timer Settings ....................29 Changing the Power Off Settings ....................
Page 4 Scanning Two Originals onto One Sheet (Stitching Images) - Windows ........110 Scanning Multi-Page Originals as Separate Files - Windows ............113 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ........116 Saving a Scan as an Office Format File..................118 Scanning to a SharePoint Server or Cloud Service - Windows............
Page 5 Ripple Patterns Appear in an Image .................... 151 Spots or Lines Appear in All Scanned Images................151 Scanned Image is Cropped ......................151 Resetting the Epson Scan 2 Settings ..................152 Uninstall Your Scanner Software...................... 152 Uninstalling Scanner Software ....................152 Uninstalling Scanner Software - Mac...................
Page 6 Default Delay Times for Power Management for Epson Products............ 164 Binding Arbitration and Class Waiver ....................164 Trademarks ............................167 Copyright Notice..........................168 libTIFF Software Acknowledgment....................168 A Note Concerning Responsible Use of Copyrighted Materials........... 169 Copyright Attribution ........................169...
Page 7: Ds-30000/Ds-32000 User's Guide
DS-30000/DS-32000 User's Guide Welcome to the DS-30000/DS-32000 User's Guide. For a printable PDF copy of this guide, click here.
Page 8: Scanner Basics
See these sections to learn about the basic features of your scanner. Scanner Parts Scanner Position (DS-32000) Feed Selector Lever Moving the Scanner Using the Control Panel User Replaceable Epson Scanner Parts and Accessories Using Power Saving Settings Scanner Parts Feed selector lever...
Page 9 Control panel Edge guides Input tray Input tray extension ADF (Automatic Document Feeder) Output tray Output tray extensions Stopper DS-30000 Rollers Kensington security slot Power inlet Cable cover USB port...
Page 10 DS-32000 Position release lever Rollers Kensington security slot Power inlet Cable cover USB port...
Page 11 Scanner cover Cover open lever Separation rollers Pickup rollers Photo sensor (glass) Anti-static brush...
Page 12: Scanner Position (Ds-32000)
AC adapter Power cord Parent topic: Scanner Basics Scanner Position (DS-32000) The scanner has multiple scanning positions, depending on the amount and type of scanning you are doing. You can place the scanner in Normal Mode to scan regular documents or Delicate Mode to either scan fragile documents or use automatic scanning.
Page 13 When the scanner is in Normal Mode, you can scan a large amount of documents at high speed. Delicate Mode When the scanner is in Delicate Mode, the input tray capacity is reduced, and you can scan delicate or fragile documents. Scanning in automatic mode is also possible in this position. Storage Mode...
Page 14: Changing The Scanner Position (Ds-32000)
When the scanner is in Storage Mode, the output tray is locked into position and the scanner is as compact as possible. Changing the Scanner Position (DS-32000) Parent topic: Scanner Basics Changing the Scanner Position (DS-32000) You can change the scanner position between Storage Mode, Normal Mode, and Delicate Mode depending on what types of originals you want to scan.
Page 15 1. Close the input and output trays. 2. Lift the position selector lever on the back of the scanner.
Page 16 3. Rotate the scanner to the new position. Note: Do not touch the antistatic brush underneath the output tray. 4. Release the lever and make sure the scanner locks into place. 5. Depending on the position of the feed selector lever, the LCD may prompt you to move the lever to the correct position.
Page 17: Feed Selector Lever
Related references Feed Selector Lever Related tasks Rotating the Control Panel (DS-32000) Feed Selector Lever The feed selector lever adjusts the width of the scanner's document path to accommodate different types of originals. DS-30000 Normal Feed: Use this position when scanning plain paper, envelopes, plastic cards (without embossing) and the carrier sheet.
Page 18 DS-32000 Delicate Feed: Use this position with the scanner in Delicate Mode to feed multiple delicate or fragile items with less force. Normal Feed: Use this position when scanning plain paper, envelopes, plastic cards (without embossing) and the carrier sheet. Manual Feed: Use when feeding originals one at a time, or when scanning special originals such as originals folded in half, plastic cards with embossing, passport carrier sheets, or booklets.
Page 19: Moving The Scanner
Moving the Scanner You can use the rollers underneath the scanner to easily move the scanner on a surface. Note: When the scanner is in Storage Mode, the power turns off and the output tray is locked in position. 1. Turn off the scanner and remove all cables. 2.
Page 20: Using The Control Panel
3. Lift the scanner slightly from the front as shown below and roll it to the new location. Do not lift too far or the rear of the scanner may scrape the surface. Note: Do not touch the antistatic brush underneath the output tray. Parent topic: Scanner Basics Using the Control Panel...
Page 21: Control Panel Buttons And Lights
Control Panel Buttons and Lights power button and the power light home button The LCD screen help button Status Icon Information Parent topic: Using the Control Panel Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions. Note: Access to the grayed-out functions is restricted to authorized users.
Page 22: Changing Lcd Screen Language
Icons Description Indicates that the roller assembly kit needs to be replaced. Press the icon to display the message. (DS-32000) Rotates the screen when the scanner is in Delicate Mode. Press the icon to display the Screen Orientation screen. Displays additional information or instructions. There is a problem with the indicated setting.
Page 23: Adjusting Control Panel Sounds
4. Scroll down and select Language. 5. Select a language. Parent topic: Using the Control Panel Adjusting Control Panel Sounds You can adjust the sound level heard when you press buttons on the control panel. Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
Page 24: Adjusting The Screen Brightness
Note: You can also adjust the sound level for the Error Notice function. Parent topic: Using the Control Panel Adjusting the Screen Brightness You can adjust the brightness of the LCD screen. 1. Press the home button, if necessary. 2. Select Settings. 3.
Page 25: Entering Characters On The Lcd Screen
Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. • To move the cursor, select the left or right arrows. • To change the case of letters, select • To enter numbers or symbols, select •...
Page 26 1. Press the home button, if necessary. 2. Select Settings. 3. Scroll down and select System Administration. You see a screen like this: 4. Select Admin Settings. 5. Select Admin Password. 6. Select Register.
Page 27: Rotating The Control Panel (Ds-32000)
9. Select OK. 10. Turn Lock Setting on. When the control panel is locked, you must enter the password to access any of the locked settings. Note: If you forget your password, contact Epson for assistance. Parent topic: Using the Control Panel...
Page 28: User Replaceable Epson Scanner Parts And Accessories
(U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Part Part number Carrier sheet B12B819051...
Page 29: Using Power Saving Settings
Parent topic: Scanner Basics Using Power Saving Settings Your scanner enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter to save energy and resources. Changing the Sleep Timer Settings Changing the Power Off Settings Parent topic:...
Page 30: Changing The Power Off Settings
4. Select Sleep Timer. You see a screen like this: 5. Do one of the following: • Press the – or + icon to decrease or increase the number of minutes. • Press the number of minutes on the LCD screen, select the number of minutes from the on-screen keypad, and select OK.
Page 31 You see a screen like this: 4. Select Power Off Settings. 5. To set the amount of time before the scanner turns off when it is inactive, select Power Off If Inactive and select a value. 6. To turn the scanner off automatically if the USB connection is disconnected, set Power Off If Disconnected to On.
Page 32: Loading Originals
Loading Originals Follow the instructions here to load your originals into the scanner. Suggested Tray Positions Loading Originals in the Input Tray Loading Plastic and Laminated Cards in the Input Tray Loading Special Originals Suggested Tray Positions Based on the type and size of the scanned originals, extend the input and output trays to the suggested position shown in the tables below.
Page 33 Type of Original Tray Position Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]) (landscape orientation) Long paper...
Page 34 Type of Original Tray Position A3 (11.7 × 16.5 inches [297 × 420 mm]) (thin paper) A2 (16.5 × 23.4 inches [420 × 594 mm]) (folded) Envelopes A4 (8.3 × 11.7 inches [210 × 297 mm])-sized carrier sheet Thin paper Thick paper Booklets Passports (in a passport carrier sheet)
Page 35 Type of Original Tray Position A3 (11.7 × 16.5 inches [297 × 420 mm]) with fold lines Legal (8.5 × 14 inches [216 × 356 mm]) to A3 (11.7 × 16.5 inches [297 × 420 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 ×...
Page 36: Loading Originals In The Input Tray
Type of Original Tray Position Thin paper Thick paper Booklets Passports (in a passport carrier sheet) Laminated cards Vouchers and small originals Parent topic: Loading Originals Loading Originals in the Input Tray You can load originals that meet the document specifications in the input tray. Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray.
Page 37 3. Pull out the output tray and its extension, and open the stopper. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper.
Page 38 4. Slide the input tray edge guides all the way out. 5. If you are loading a multi-page original, fan your stack of originals. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a time.
Page 39 7. Load standard originals into the input tray printed side down and top edge first, and guide them in until they meet resistance. • If you are loading paper business cards, load up to 36 cards printed side down and short edge first into the input tray horizontally, and slide them in until they meet resistance.
Page 41 • If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals. • If you are loading A3 (11.7 × 16.5 inches [297 × 420 mm]) originals with fold lines, load them as shown below.
Page 42 Originals folded in the middle:...
Page 43 Originals with a binding fold:...
Page 44 8. Slide the edge guides against the edges of the original. Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as it enters into and ejects from the scanner as shown. 9. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals.
Page 45: Loading Thin Paper (Ds-32000)
If scanning thin or wrinkled paper causes paper jams, slow down the feeding speed by selecting the icon or Settings > Scanner Settings > Slow > On on the LCD screen. Loading Thin Paper (DS-32000) Loading Long Paper Loading Large Originals Loading Multiple Sizes of Originals in the Input Tray Original Document Specifications Parent topic:...
Page 46 5. Slide the input tray edge guides all the way out. 6. If you are loading a multi-page original, fan your stack of originals. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a time.
Page 47 8. Load the originals into the input tray printed side down and top edge first, and guide them in until they meet resistance. 9. Slide the edge guides against the edges of the original or carrier sheet.
Page 48: Loading Long Paper
10. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals. Parent topic: Loading Originals in the Input Tray Related references Feed Selector Lever Related tasks Changing the Scanner Position (DS-32000) Loading Long Paper You can load long paper up to 220 inches (5588 mm) long in the input tray.
Page 49 3. Pull out the output tray and its extension, but do not raise the stopper. 4. Slide the input tray edge guides all the way out.
Page 50 5. Load the original in the input tray as shown until it meets resistance. 6. Slide the edge guides against the edges of the original.
Page 51: Loading Large Originals
7. Support the paper at both ends with your hands to prevent it from falling off the ADF, getting jammed, or dropping off the output tray. Note: You can scan long paper in the following resolutions: • Approximately 53 inches (1346 mm) or less: up to 600 dpi •...
Page 52 Note: Originals larger than A3 (11.7 × 16.5 inches [297 × 420 mm]) must be folded in half. You can scan both sides of the original and stitch the images together using Document Capture Pro or Epson Scan 2. 1. Check to make sure that the page separation lever is in the position shown here.
Page 53 3. Pull out the output tray and its extension, and open the stopper. 4. Slide the input tray edge guides all the way out. 5. Fold the original in half so that the side to be scanned is facing out.
Page 54 6. Load the folded original in the input tray with the second page facing up as shown. 7. Slide the edge guides against the edges of the original.
Page 55: Loading Multiple Sizes Of Originals In The Input Tray
Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning folded originals. To combine the scanned images, you will have to specify Double-Sided as the Scanning Side setting and select Left & Right as the Stitch Images setting in Epson Scan 2.
Page 56 2. Pull out the output tray and its extension, and open the stopper. Note: If you are loading originals that are 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper.
Page 57 3. Slide the input tray edge guides all the way out. 4. Load the originals in the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the printed sides are facedown and the top edges are slightly angled in the input tray.
Page 58: Original Document Specifications
5. Slide the edge guides against the edges of the widest original. 6. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals. Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the originals to eject freely onto the surface below the scanner.
Page 59 Paper type Paper size Paper weight Loading capacity Plain paper Letter (8.5 × 11 inches 7 to 110 lb 7 lb (27 g/m²): 120 sheets [216 × 279 mm]) (27 to 413 g/m²) Fine paper 21 lb (80 g/m²): 120 sheets A4 (8.3 ×...
Page 60 Paper type Paper size Paper weight Loading capacity Plain paper Legal (8.5 × 14 inches 7 to 68 lb 21 lb (80 g/m²): 80 sheets [216 × 356 mm]) (27 to 256 g/m²) Fine paper 24 lb (90 g/m²): 67 sheets Recycled paper 28 lb (104 g/m²): 57 sheets...
Page 61 Paper type Paper size Paper weight Loading capacity Long paper Width: 2 to 12 inches (50.8 to 13 lb (50 g/m²) to 1 sheet (with feed 304.8 mm) 35 lb (130 g/m²) selector in the position) Length: 17 to 220 inches (431.8 to 5588 mm) Paper business cards Business cards Up to 56 lb...
Page 62 Paper type Paper size Paper weight Loading capacity Plain paper Letter (8.5 × 11 inches 7 to 110 lb 7 lb (27 g/m²): 20 sheets [216 × 279 mm]) (27 to 413 g/m²) Fine paper 21 lb (80 g/m²): 20 sheets A4 (8.3 ×...
Page 63 Paper type Paper size Paper weight Loading capacity Thin paper Up to Letter (8.5 × 11 inches 5 lb (20 g/m²) to 7 20 sheets [216 × 279 mm]) or A4 lb (27 g/m²) (8.3 × 11.7 inches [210 × 297 mm]) Long paper Width: 2 to 12 inches (50.8 to 13 lb (50 g/m²) to...
Page 64: Loading Plastic And Laminated Cards In The Input Tray
• If originals are incorrectly detected as double feeds, set the DFDS Function to On on the control panel, or select Off as the Detect Double Feed setting in Epson Scan 2 • Labels or stickers must be firmly adhered to the scanned original with no exposed glue •...
Page 65 1. Open the input tray, pull out the output tray, and open the stopper. Do not pull out the extensions. 2. Slide the input tray edge guides all the way out.
Page 66 3. Check to make sure that the page separation lever is in the position shown here. DS-30000 DS-32000 Note: To prevent paper jams, make sure to set the lever back to its original position when scanning standard single- or multi-page originals.
Page 67 4. Load plastic or laminated cards printed side down and short edge first into the input tray vertically, and slide them in until they meet resistance. Note: Do not load the cards horizontally. 5. Slide the edge guides against the edges of the card.
Page 68: Plastic And Laminated Card Specifications
6. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning the cards. Note: If you do not disable the Detect Double Feed setting and a double feed error occurs, remove the plastic or laminated card from the input tray and reload it. Press the icon on the main screen to disable the Detect Double Feed feature and scan again.
Page 69: Loading Special Originals
Loading Special Originals You can load envelopes, passports, booklets, photos, or large, thick, or folded originals in the input tray. Some items may require a carrier sheet. Make sure the original meets the specifications for special originals before loading it. 1.
Page 70 3. Slide the input tray edge guides all the way out. 4. Check to make sure that the page separation lever is in the position shown here. DS-30000 DS-32000 Note: To prevent paper jams, make sure to set the lever back to its original position when scanning standard single- or multi-page originals.
Page 71 5. Load an envelope vertically in the input tray with the printable side down and the flap facing as shown. Slide in the envelope until it meets resistance. Note: Do not load envelopes with adhesive on them. Envelopes that are not cut cleanly at the flap edge may not scan correctly.
Page 72 Caution: Do not load the original with the open side facing down. • For a photo or an irregularly shaped original, load it in the center of a carrier sheet with the printed side facing down. Make sure the illustration on the front edge of the carrier sheet is facing up.
Page 73 7. Load the original in the input tray as shown until it meets resistance. Folded original...
Page 74 Photo or irregularly shaped original 8. Slide the edge guides against the edges of the original or carrier sheet.
Page 75: Loading Booklets
9. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals. 10. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals.
Page 76 2. Pull out the output tray and its extension, and open the stopper. 3. Slide the input tray edge guides all the way out.
Page 77 4. Check to make sure that the page separation lever is in the position shown here. DS-30000 DS-32000 Note: To prevent paper jams, make sure to set the lever back to its original position when scanning standard single- or multi-page originals.
Page 78 5. Load the original in the input tray as shown until it meets resistance. 6. Slide the edge guides against the edges of the original or carrier sheet. 7. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning booklets.
Page 79: Loading Passports
Related references Suggested Tray Positions Feed Selector Lever Special Original Specifications Loading Passports You can load passports in the input tray using the passport carrier sheet. Make sure the original meets the specifications before loading it. 1. Open the input tray and pull up its extension. 2.
Page 80 3. Slide the input tray edge guides all the way out. 4. Check to make sure that the page separation lever is in the position shown here. DS-30000 DS-32000 Note: To prevent paper jams, make sure to set the lever back to its original position when scanning standard single- or multi-page originals.
Page 81 5. Load the passport into the passport carrier sheet with the side to be scanned face down, and with the thicker edge (the side with more pages) aligned with the leading edge of the carrier sheet.
Page 82 6. Load the original in the input tray as shown until it meets resistance. 7. Slide the edge guides against the edges of the original or carrier sheet.
Page 83: Special Original Specifications
8. Select Passport as the Document Size and turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning passports. Note: Do not use a carrier sheet that is scratched or has been scanned more than 3,000 times.
Page 84 Paper type Paper size Paper thickness Loading capacity Envelopes 4.49 × 6.38 inches (114 0.015 inch (0.38 mm) 10 envelopes × 162 mm) maximum 4.33 × 8.66 inches (110 × 220 mm) Passports 0.2 inch (5 mm) 1 passport maximum (load only in passport carrier sheet) (total thickness of...
Page 85: Scanning
Note: You can also scan using Document Capture Pro (Windows) or Document Capture (Mac). Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Parent topic:...
Page 86 2. Place your original on the product for scanning. 3. Press the home button, if necessary. 4. Select Scan. You see a list of available scanning jobs. Each job represents a pre-defined set of scan settings. 5. Select a job. Note: If you don't see an appropriate job, you will have to edit an existing job or add a new job using the Document Capture (Mac) or Document Capture Pro (Windows) application.
Page 87 7. Select from the following options: • To change the saved file type, select File Type and select a file type. • To change the color type of the scanned image, select Image Type and select an option. • To change the resolution, select Resolution and select an option from either Low (200 dpi), Medium (300 dpi), or High (600 dpi).
Page 88: Adding And Assigning Scan Jobs With Document Capture Pro - Windows
1. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 89 You see a window like this: 3. Click the Job Settings button. You see a window like this: 4. To add a scan job, click the New Job icon, enter a name for the new job, select settings as necessary, and click OK. You can now use the new scan job when you scan with Document Capture Pro.
Page 90: Adding And Assigning Scan Jobs With Document Capture - Mac
Note: See the help information in Document Capture Pro for details. 5. To assign a scan job to the product control panel, click the Button Assignment icon. 6. Select the jobs that you want to assign using any of the pull-down menus. Note: The number of pull-down menus available may vary, depending on your product and any connected options.
Page 91: Starting A Scan Using The Epson Scan 2 Icon
Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. • Windows 10: Click and select EPSON >...
Page 92 You see an Epson Scan 2 window like this: Parent topic: Starting a Scan...
Page 93: Starting A Scan From A Scanning Program
Starting a Scan from a Scanning Program You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan, and open the scanned image in the program. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.)
Page 94: Scanning With Simple Scan In Document Capture Pro - Windows
You see an Epson Scan 2 window like this: Parent topic: Starting a Scan Scanning with Simple Scan in Document Capture Pro - Windows You can use the Simple Scan tab in Document Capture Pro to quickly select options and scan.
Page 95 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 96: Scanning With Document Capture Pro
2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 97: Scanning With Document Capture - Mac
You see the Document Capture Pro window. (You may see a screen asking you to select your scanner first; if you do, select your product.) 3. Select the Job Scan tab. You see a window like this: 4. Select one of the scan jobs (or click Job Settings to create a new scan job). The scanner scans the loaded originals and saves them according to the job settings.
Page 98 2. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: Note: You may need to select your scanner from the scanner list. 3. Click the Scan icon.
Page 99 5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 6. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window. 7. Click Scan.
Page 100 You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps.
Page 101: Scanning In Epson Scan 2
Scanning in Epson Scan 2 Epson Scan 2 gives you access to basic and advanced scanning features. You can scan your document and save the scanned image in various file formats in your operating system's Documents or My Documents folder, or open it in your scanning program. You can preview the scanned image and select or change settings as necessary.
Page 102 You see this window: Note: The Document Source setting is automatically set to ADF for your product.
Page 103 4. Select the Scanning Side setting that matches the sides of the original that you want to scan. 5. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary.
Page 104 Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 12. Reinsert your original into the ADF. 13. If scanning an original in a carrier sheet or other special original, see the link below for other setting requirements for special documents.
Page 105: Additional Scanning Settings - Main Settings Tab
Scanning Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Stitch Images When scanning double-sided originals, lets you lay out images from both sides of the original onto one scanned page.
Page 106: Additional Scanning Settings - Advanced Settings Tab
Scanning in Epson Scan 2 Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.
Page 107: Scanning Settings For Special Documents
Adds text to the background of the scanned image. Parent topic: Scanning in Epson Scan 2 Scanning Settings for Special Documents You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning special originals. Type of original Required settings Envelope Select Off as the Detect Double Feed setting.
Page 108: Image Format Options
Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. BITMAP (*.bmp) A standard image file format for most Windows programs.
Page 109: Scan Resolution Guidelines
You can save multi-page documents in one PDF file. Recognized text in the scanned document can be searched. Parent topic: Scanning in Epson Scan 2 Scan Resolution Guidelines The resolution setting in your scanning software, measured in dpi (dots per inch), controls the amount of detail captured in your scans.
Page 110: Scanning Special Projects
You can scan both sides of a double-sided or folded original and combine them into a single image with the Epson Scan 2 Stitch Images settings (not available for all products). Note: The settings may vary, depending on the software version you are using. See the help information in Document Capture Pro for details.
Page 111 • Windows (other versions): Click or Start and select All Programs or Programs. Select Epson Software > Document Capture Pro. 3. Select the Simple Scan tab . You see a window like this: 4. Click Scan Settings > Detailed Settings.
Page 112 You see an Epson Scan 2 window like this: 5. Select Double-Sided as the Scanning Side setting. 6. Select the original document size or Auto Detect as the Document Size setting.
Page 113: Scanning Multi-Page Originals As Separate Files - Windows
The scanned image is displayed in the Edit Scanned Results window. Note: If the scanned images are not stitched together in the correct orientation, click Scanning Side on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, and rescan the document.
Page 114 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 115 5. Select New Job and select the scan settings. Click Next when finished. You see a window like this: 6. Select the Apply job separation checkbox.
Page 116: Saving Scanned Documents As A Searchable Pdf Using Epson Scan 2
Note: The required Epson Scan 2 OCR Component Pro is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component using the Epson Software Updater if you want to perform OCR.
Page 117 You see this window: 8. Select any of the options on the General tab. 9. Select the Text tab. 10. Make sure the language used in the document text is selected as the Text Language setting. 11. Select the Security tab if you want to add a password to the PDF or protect printing or editing properties.
Page 118: Saving A Scan As An Office Format File
2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 119: Scanning To A Sharepoint Server Or Cloud Service - Windows
5. Do one of the following: • To scan the front side of an original, select SCAN single sided. • To scan both sides of an original,select SCAN double sided. Your product starts scanning and you see the Edit Scanned Results window. 6.
Page 120 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 121: Scanning To A Sharepoint Server Or Cloud Service - Mac
Scanning to a SharePoint Server or Cloud Service - Mac You can use Document Capture to upload scanned images to a SharePoint server or a cloud service. 1. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this:...
Page 122 Note: You may need to select your scanner from the scanner list. 2. Click the Scan icon. 3. Select any displayed scan settings you want to use. Note: See the Help information in Document Capture for details. 4. Click Scan. You see a preview of your scan in the Document Capture window.
Page 123: Cleaning And Transporting Your Scanner
Cleaning and Transporting Your Scanner See these sections if you need to clean or transport your scanner. Cleaning Your Scanner Cleaning Inside Your Scanner Checking the Scanner Roller Counter Replacing the Scanner Rollers Transporting Your Scanner Cleaning Your Scanner To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Page 124 4. Pull down on the cover open lever and open the scanner cover. 5. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with grease or some other hard-to-remove material, use a genuine Epson cleaning kit.
Page 125 Caution: Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too much force on the glass. 6. Use a cotton swab to wipe off any dust or dirt on the sensors shown here. Caution: Do not use liquid or glass cleaner on the cotton swab. Do not leave cotton fibers on the sensors.
Page 126 7. Squeeze the hooks on the sides of the separation roller cover and open the cover. Caution: Be careful not to apply too much force when opening the cover. 8. Slide the separation roller to the left and remove it.
Page 127 9. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller.
Page 128 11. Close the separation roller cover until you hear it click into place. Caution: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again. Do not force the roller or cover into place or you may damage your scanner.
Page 129 13. Pull down the tab on the pickup roller and slide the roller to the right to remove it. 14. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth.
Page 130 15. To replace the pickup roller, align the notches on the roller unit and slide it to the left. Press up on the tab to secure the roller. 16. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place.
Page 131 Caution: If you are not able to close the cover, the roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again. Do not force the roller or cover into place or you may damage your scanner.
Page 132 The scanner enters roller cleaning mode.
Page 133: Checking The Scanner Roller Counter
22. Slowly rotate the rollers shown here by tapping anywhere on the LCD screen. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the rollers as they rotate. Repeat this step until the rollers are clean.
Page 134: Replacing The Scanner Rollers
2. Select Scanner Maintenance. 3. Select either Pickup Roller Replacement or Separation Roller Replacement. 4. A message on the screen shows the number of sheets scanned since the rollers were replaced and tells you if the rollers need replacement. 5. Select Continue to return to the previous menu. Parent topic: Cleaning and Transporting Your Scanner Replacing the Scanner Rollers...
Page 135 6. Press down on the pickup roller cover latch and pull up the cover to remove it.
Page 136 7. Pull down the tab on the pickup roller and slide the roller to the right to remove it. Caution: Do not use excessive force when removing the pickup roller or you could damage the scanner. 8. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Press up on the tab to secure the roller.
Page 137 9. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the pickup roller and reinstall it, then try to close the cover again.
Page 138 11. Lift the left side of the separation roller and remove it. 12. To install a new separation roller, insert the end of the roller into the hole on the right side and lower the other end of the roller into place.
Page 139: Resetting The Scanner Roller Counter
13. Close the separation roller cover until you hear it click into place. Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again. 14.
Page 140: Transporting Your Scanner
Transporting Your Scanner If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it for transportation as described here. 1. Make sure the scanner is in Normal Feed mode. (DS-32000) 2.
Page 141 5. Raise the position selector and slowly rotate the scanner into the storage position (DS-32000).
Page 142 6. Place the scanner in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Note: When lifting the scanner, hold it using the positions shown below. Parent topic: Cleaning and Transporting Your Scanner Related tasks Changing the Scanner Position (DS-32000)
Page 143: Solving Problems
RECOVERY MODE An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support. Parent topic: Solving Problems Solving Scanning Problems Check these solutions if you have problems scanning with your product.
Page 144: Scanner Does Not Turn On Or Turns Off Unexpectedly
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. • Check that the correct scanner is selected using the Epson Scan 2 Utility. • Check that the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document Capture (Mac).
Page 145: Cannot Start Epson Scan 2
• Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting.
Page 146: Original Jams In Scanner
• Use the optional carrier sheet for thin, folded, or irregularly shaped originals. • If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window, start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.
Page 147 4. Gently pull out any jammed originals from inside the scanner. 5. Gently pull out any jammed originals from the output tray. 6. Close the scanner cover. 7. Carefully follow all loading instructions when you reload originals.
Page 148: Scanning Is Slow
• The scanning speed may be reduced depending on the image adjustment features in Epson Scan 2. • If scanning becomes slower after scanning continuously with the ADF for a long time, the scanner may have automatically slowed down to protect the scanner mechanism from overheating or becoming damaged.
Page 149: Back Of Original Image Appears In Scanned Image
Note: If you select Color as the Image Type setting, you can change the level from Standard to High to remove more of the background. If the image is still visible, you can also select Black as the Background Color setting in Epson Scan 2. Parent topic:...
Page 150: Characters Are Not Recognized During Conversion To Editable Text (Ocr)
• Set the scanning resolution between 200 and 600 dpi. • If the original document is in landscape mode, set the Rotate setting to Auto in Epson Scan 2. • If you are using OCR software, check the manual for any additional adjustments.
Page 151: Ripple Patterns Appear In An Image
• In Epson Scan 2, select the Main Settings tab. Select Document Size > Settings and adjust the cropping area shown in the Crop Margins for Size "Auto" setting. • In Epson Scan 2, select the Advanced Settings tab. Make sure the Edge Fill setting is set to None. Parent topic:...
Page 152: Resetting The Epson Scan 2 Settings
Utility. 2. Click the Other tab. 3. Click Reset and confirm your choice. Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re- install it. Parent topic: Solving Scanned Image Quality Problems...
Page 153: Uninstalling Scanner Software - Mac
Uninstall/Change. 5. Restart your computer, then see the Start Here sheet to re-install your software. Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic: Uninstall Your Scanner Software Uninstalling Scanner Software - Mac In most cases, you do not need to uninstall your scanner software before re-installing it.
Page 154: Where To Get Help
Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic: Uninstall Your Scanner Software Where to Get Help If you need to contact Epson for technical support services, use the following support options.
Page 155 You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...
Page 156: Technical Specifications
Make sure your system meets these requirements before using it with your scanner. System • Windows 10 • Windows 8.x • Windows 7 Interface SuperSpeed USB Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads.
Page 157: General Specifications
Note: The UNIX File System (UFS) for OS X and Fast User Switching on OS X is not supported. Interface Macintosh USB Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support...
Page 158: Dimension Specifications
Scanning resolution 600 dpi (main and sub scan) Output resolution 50 to 1200 dpi in 1 dpi increments Long paper: • Approximately 53 inches (1346 mm) or less: up to 600 dpi • Approximately 215 inches (5461 mm) or less: up to 300 dpi •...
Page 159: Electrical Specifications
Note: Dimensions do not include projecting parts and the input tray. Parent topic: Technical Specifications Electrical Specifications Scanner Note: Check the label on the scanner and the AC adapter for voltage information. Power consumption varies depending on operating conditions or whether an option is installed. Rated input voltage DC 24 V Rated input current...
Page 160: Environmental Specifications
Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN/CSA-CEI/IEC CISPR 22 Class B This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended...
Page 161 cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.
Page 162: Notices
Notices Check these sections for important notices about your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 163: Restrictions On Copying
• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
Page 164: Default Delay Times For Power Management For Epson Products
(c) this Section 1 shall survive termination of this Agreement. 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to...
Page 165 Long Beach, CA 90806 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent address Epson has in its records for you. For this reason, it is important to notify us if your address changes by emailing us at EAILegal@ea.epson.com or writing us at the Epson Address above. Notice of the Dispute shall include the sender's name, address and contact information, the facts giving rise to the Dispute, and the relief requested (the "Dispute Notice").
Page 166 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 167: Trademarks
1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will obtain your affirmative assent to the applicable amendment.
Page 168: Copyright Notice
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 169: A Note Concerning Responsible Use Of Copyrighted Materials
Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

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