Cisco UCS C220 M3 User Manual page 42

CONFIGURING the SERVER
Unified Computing Warranty Plus Service
For faster parts replacement than is provided with the standard Cisco Unified Computing System
warranty, Cisco offers the Cisco Unified Computing Warranty Plus Service. You can choose from
several levels of advanced parts replacement coverage, including onsite parts replacement in as
little as two hours. Warranty Plus provides remote access any time to Cisco support professionals
who can determine if a return materials authorization (RMA) is required. See
Table 22
Product ID (PID)
CON-UCW2-C220-M3-W
CON-UCW3-C220-M3-W
CON-UCW4-C220-M3-W
CON-UCW5-C220-M3-W
CON-UCW6-C220-M3-W
CON-UCW7-C220-M3-W
CON-UCW8-C220-M3-W
Unified Computing Drive Retention Service
With the Cisco Unified Computing Drive Retention (UCDR) Service, you can obtain a new disk
drive in exchange for a faulty drive without returning the faulty drive. In exchange for a Cisco
replacement drive, you provide a signed Certificate of Destruction (CoD) confirming that the
drive has been removed from the system listed, is no longer in service, and has been destroyed.
Sophisticated data recovery techniques have made classified, proprietary, and confidential
information vulnerable, even on malfunctioning disk drives. The UCDR service enables you to
retain your drives and ensures that the sensitive data on those drives is not compromised, which
reduces the risk of any potential liabilities. This service also enables you to comply with
regulatory, local, and federal requirements.
If your company has a need to control confidential, classified, sensitive, or proprietary data, you
might want to consider one of the Drive Retention Services listed in
42 Cisco UCS Cisco UCS C220 M3 High-Density Rack Server (Small Form Factor Disk Drive Model)
UCS Computing Warranty Plus Service
On Site?
No
No
No
Yes
Yes
Yes
Yes
NOTE: Cisco does not offer a certified drive destruction service as part of this
service.
Description
UC Warranty Plus 8x5x4
UC Warranty Plus 24x7x4
UC Warranty Plus 24x7x2
UC Warranty Plus 8X5XNBD
UC Warranty Plus 8X5X4
UC Warranty Plus 24x7x4
UC Warranty Plus 24x7x2
Table 22.
Table 23.