Fujitsu ScanSnap fi-5110EOX2 Getting Started page 17

Symptom
Vertical lines appear in the scanned
image.
The generated image shifts or is
distorted.
The image scanned is too light or too
dark.
Lines on the document are blurred.
(Example: Ruled lines on a table
cannot be seen.)
Scanning speed is very slow.
Multi-feeds (*4) occur frequently.
Paper is not fed (stops midway).
The scanner is not recognized even if
ScanSnap Manager is installed.
The file size of a scanned black &
white image is the same as for a color
document.
Check This Item
Is the inside of the ADF dirty?
Is the document loaded correctly?
Is the "Brightness (Black and White
scanning only)" setting on [Option...] of the
[Scanning] tab set to extremely Light or
Dark?
Are you scanning in color mode, documents
including handwritten or typed text, tables
or frames with ruled lines?
Does your PC satisfy the recommended
system requirements?
Is the USB 1.1 connected?
Note: When using an USB1.1 interface, the
data transfer rate may be slower due to large
data sizes.
Is the Pad ASSY dirty?
Is the Pad ASSY worn out?
Is the document stack thicker than 5 mm?
Is the Pick roller dirty?
Is the Pick roller worn out?
Are there any debris on the document
feeding path?
Do the loaded documents satisfy the
conditions described in section 3.2 on the
Operator's Guide?
If not, they might not pass smoothly through
the ADF.
Did you connect the scanner to your PC
before installing ScanSnap Manager?
Is the scanner registered as "Other device"
in the "Device Manager"?
Is the B&W document scanned in the color
mode?
Clean the inside of the ADF following the
instructions in "5. Daily Care".
Load the document correctly.
Adjust "Brightness" at [Scanning] -
[Option...] in the "Scan and Save Settings"
window.
The color mode is used for capturing
colored images like photos in high quality.
For other documents including textual
content, select the check box for [Setting for
text only document] at [Scanning] –
[Option] in the "Scan and Save Settings"
window.
Check the system requirements in section
2.1, "Before Installing", of the Operator's
Manual.
Scanning speed will be slower whenever the
CPU and memory requirements are not met.
If this is the case, at [Scanning] - [Option...]
in the "Scan and Save Settings" window,
clear the check boxes of the following to
increase the scanning speed.
- Allow automatic image deskew
- Allow automatic image rotation
If your PC has an USB 2.0 port, connect the
scanner to this port. (If using a USB hub, it
must also support USB 2.0 interfaces.) (*3)
Clean the Pad ASSY following the
instructions in "5.3. Cleaning Inside of the
scanner".
Replace the Pad ASSY following the
instructions in "6.2. Replacing the Pad
ASSY".
Reduce the number of sheets of the
document stack to 5 mm thickness or less.
Clean the Pick roller following the
instructions in "5.3. Cleaning Inside of the
scanner".
Clean the Pick roller following the
instructions in "6.3. Replacing the Pick
Roller".
Remove any debris from the document
feeding path.
Try the following:
・ Slightly push through with your finger the
first sheet of the documents at the start of
scanning.
・ Change the insertion direction of the
document.
On the [Start] menu, select [Control panel] -
[System] - [Hardware] - [Device Manager].
Delete the device name (such as USB
device, differs with the OS) under "Other
Device" selection in the [Device Manager]
and restart your PC.
Select "B&W" at [Color mode:] on the
[Scanning] tab in the "Scan and Save
Settings" window.
ScanSnap fi-5110EOX2 Getting Started | 13
Remedy