Troubleshooting Checklist - Fujitsu ScanSnap S500M Operator's Manual

5.2

Troubleshooting Checklist

This section describes common problems that may occur during the use of ScanSnap and how to
solve them.
Check the items as described in the following table before requesting repair service.
If you cannot solve the problem even after checking the following items, contact an authorized
FUJITSU scanner service provider.
Symptom
The scanner cannot be
turned on.
82
Check The Item Out
Is the AC/USB cable and
the AC adapter connected
correctly?
Is the paper chute closed?
(The scanner is automati-
cally powered on/off when
the paper chute is opened/
closed.)
Is the Mac OS started
completely?
(This scanner is powered
on/off in conjunction with
the computer.)
Did you press the [POWER]
button unintentionally to turn
off the scanner? (Pressing
the [POWER] button turns
off the scanner even if the
paper chute is open.)
Did you restart the computer
from the sleep mode? The
power supply of the scanner
is not supported in the sleep
mode. Therefore, the power
supply of the scanner
remains off when the com-
puter recovers from the
sleep mode, although the
scanner is automatically
turned off in conjunction
with the computer when the
computer goes into the
sleep mode.
Resolution
Connect the AC/USB cable and AC adapter
correctly.
Disconnect and then re-connect the AC cable
and AC adapter.
Open the paper chute.
Wait until Mac OS X is started up completely.
The LED stays out while Mac OS X is
starting up or in the sleep mode.
Press the [POWER] button for more than 1
second.
Press the [POWER] button for more than 1
second, and turn on the power manually.