Fujitsu ScanSnap S500M Operator's Manual

Color image scanner for macintosh
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P3PC-1752-01ENZ0
Color Image Scanner
S500M for Macintosh
Operator's Guide

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Summary of Contents for Fujitsu ScanSnap S500M

  • Page 1 P3PC-1752-01ENZ0 Color Image Scanner S500M for Macintosh Operator’s Guide...
  • Page 3 (*2) - ScanSnap S500M does not support the TWAIN and ISIS standards. This document describes how to use ScanSnap S500M and the basic operations. Be sure to read this manual thoroughly before using ScanSnap S500M.
  • Page 4: Table Of Contents

    CONTENTS ■ Regulatory Information ... iv ■ Note, Liability ... vii ■ Preface ... vii ■ Safety Precautions ... x Chapter 1 Before You Start Using Your Scanner... 1 1.1 Names and Functions of Parts ... 2 Chapter 2 Connecting ScanSnap ... 5 2.1 Installing ScanSnap...
  • Page 5 6.3 Cleaning the Inside of the Scanner... 90 Chapter 7 Replacing Consumables ... 95 7.1 Replacing Consumables ... 96 7.2 Replacing the Pad ASSY... 98 7.3 Replacing the Pick Roller... 101 Appendix A Installation Specifications ... 109 Index... 111 Repairs ... 113 ScanSnap S500M Operator's Guide...
  • Page 6: Regulatory Information

    ■ Regulatory Information FCC declaration This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
  • Page 7 Do not incinerate, crush, or shred the scanner. • Do not inhale or drink the chemical liquid contained in the scanner parts. ® Program Partner, PFU LIMITED has determined that ® NERGY guidelines for energy ® Office Equipment Program is an ScanSnap S500M Operator's Guide...
  • Page 8 Trademarks Mac, and Mac OS are trademarks of Apple Computer, Inc., registered in the United States and other countries. Adobe, the Adobe logo, and Acrobat are either registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Other product names are the trademarks or registered trademarks of the respective companies.
  • Page 9: Note, Liability

    CAUTION Symbols Used In This Manual This manual uses the following symbols in explanations in addition to warning indications. This symbol alerts operators to particularly important information. Be sure to read this ATTENTION information. ScanSnap S500M Operator's Guide...
  • Page 10 This symbol alerts operators to helpful advice regarding operation. HINT This symbol shows operation with your computer. Operation This symbol shows operation with your scanner. Operation A TRIANGLE symbol indicates that special care and attention is required. The drawing inside the triangle shows the specific caution. A CIRCLE with a diagonal line inside shows action which users may not perform.
  • Page 11: Screen Examples In This Manual

    Furthermore, the screenshots in this manual are for ScanSnap Manager. About Maintenance The user must not perform repairs on this scanner. Contact the store where you purchased the scanner or an authorized FUJITSU Image Scanner service provider to make repairs to this product. ScanSnap S500M Operator's Guide...
  • Page 12: Safety Precautions

    ■ Safety Precautions WARNING The following describes important warnings described in this manual. Do not touch the AC cable with wet hands. Do not touch the power plug with wet hands. Doing so might cause electric shock. Do not damage the AC cable. A damaged AC cable may cause fire or electric shock.
  • Page 13 Make sure that the smoking has stopped, and then contact the store where you purchased the scanner or an authorized FUJITSU scanner service provider. Turn the scanner OFF if it is damaged. If the scanner is damaged for any reason, turn off the scanner and unplug the power cable before contacting the store where you purchased the scanner.
  • Page 14 CAUTION The following describes important cautions described in this manual. Do not install the scanner on unstable surfaces. Install the scanner on a desk so that none of its parts protrude outside of the desktop. Also, make sure that the scanner is installed on a flat, level surface. Do not install the scanner on unstable surfaces.
  • Page 15 Do not use the device immediately after moving it from a cold place into a warm room. This may cause condensation, which might lead to scanning errors. Let the device dry about one or two hours before you use it. ScanSnap S500M Operator's Guide xiii...
  • Page 17: Before You Start Using Your Scanner

    Chapter 1 Before You Start Using Your Scanner This chapter describes the necessary preparations for using ScanSnap. 1.1 Names and Functions of Parts ... 2 ScanSnap S500M Operator's Guide...
  • Page 18: Names And Functions Of Parts

    Names and Functions of Parts This section describes the name and function of each part. ■ Front Side You can also use the scanner without the Stacker. HINT Paper chute Open the cover to use the scanner. ⇒ Opening the cover turns on the scanner. (ADF stands for Automatic Document Feeder) Paper chute Open the paper chute and load the documents to...
  • Page 19: Operation Button

    Orange; Lighted: Light off: DC 16V Seal (to remind you that the software has to be installed before connecting to the personal computer) After installing the software, remove this seal. ScanSnap S500M Operator's Guide Ready Scanning Error Power off AC adapter...
  • Page 21: Chapter 2 Connecting Scansnap

    More than one ScanSnap scanner cannot be connected to one computer. ATTENTION For details about the specifications of the scanner such as the installation area, refer to the Appen- dix, "Installation Specifications" (page 109). 2.1 Installing ScanSnap... 6 2.2 Connecting ScanSnap to your Computer... 17 ScanSnap S500M Operator's Guide...
  • Page 22: Installing Scansnap

    Installing ScanSnap "Installation" is the operation to copy the supplied program file or ScanSnap Manager to the hard disk of your computer and create the environment for using ScanSnap on the computer. ■ Before Installing ScanSnap Manager 1. Before installing ScanSnap Manager, check the following system requirements. ■...
  • Page 23 2. Make sure that ScanSnap is not connected to your computer yet. 3. Start up your computer. Login as a user with Administrator rights. 4. Close all currently running programs. 2.1 Installing ScanSnap 20 MB 450 MB ScanSnap S500M Operator's Guide...
  • Page 24: Installing Adobe Acrobat

    Screen Resolution: 800 x 600 or higher * For further details, please visit Adobe Web Site at: http://www.adobe.com Adobe Acrobat is required for displaying the "ScanSnap S500M Operator’s HINT Guide." Adobe Acrobat can also interact with ScanSnap so that scanned images are displayed with Adobe Acrobat.
  • Page 25 4. Select and drag and drop the [Adobe Acrobat 7.0 Standard] folder icon to the [Appli- cations] folder in which the software is to be installed. 2.1 Installing ScanSnap button on the key- button, press and hold down ScanSnap S500M Operator's Guide...
  • Page 26 5. After finishing copying, eject CD-ROM, open the [Adobe Acrobat 7.0 Standard] folder in the [Applications] folder, double-click the Acrobat Standard icon and follow the instructions on-screen. Click the "How to install" button on the "Adobe Acrobat 7.0 Standard" window to HINT learn more about the Adobe Acrobat 7.0 installation.
  • Page 27: Installing Scansnap Manager

    With Mac OS X v10.2, a window may appear to require your password. ATTENTION In this case, type the password with Administrator right. 2.1 Installing ScanSnap button on the keyboard. button, press and hold down the ScanSnap S500M Operator's Guide...
  • Page 28 2) With Mac OS X v10.3 or v10.4 ⇒ The "This Installer package needs to run a program to determine if it can be installed. Do you want to continue?" dialog appears. ⇒ Click the [Continue] button. 3. In the "Welcome to the ScanSnap Manager Installer" window, click the [Continue] but- ton.
  • Page 29 When you have finished reading, click the [Continue] button. ⇒ The "Software License Agreement" window appears. 4. Check the contents of the "Software License Agreement," and click the [Continue] button. When you have finished reading, click the [Continue] button. 2.1 Installing ScanSnap ScanSnap S500M Operator's Guide...
  • Page 30 ⇒ The agreement confirmation window appears. To accept the agreement, click the [Agree] button. If you click the [Disagree] button, the installation would be aborted, and the "Software License Agreement" window returns. ⇒ If you click the [Agree] button, the "Select a Destination" window appears. 5.
  • Page 31 HINT ⇒ The "Installing ScanSnap Manager" window appears. With Mac OS X v10.3 and v10.4, a window may appear to require your ATTENTION password. In this case, type the password with Administrator right. 2.1 Installing ScanSnap ScanSnap S500M Operator's Guide...
  • Page 32 ⇒ The "Startup item registration" window appears before the installation is complete. ⇒ Clicking the [OK] button in the "Startup item registration" window closes the window. Even if you do nothing, the window closes automatically in 10 seconds. 7. In the "The software was successfully installed" window, click the [Close] button. ⇒...
  • Page 33: Connecting Scansnap To Your Computer

    2. Plug the AC adapter to the AC adapter connector on the back of ScanSnap and the other end to a power outlet as shown in the figure. 2.2 Connecting ScanSnap to your Computer AC adapter AC cable AC adapter connector ScanSnap S500M Operator's Guide Outlet...
  • Page 34: Connecting The Usb Cable

    ■ Connecting the USB Cable Connect the USB cable as shown below. • Use only the USB cable supplied with the scanner. Operation with a ATTENTION commercially available USB cable is not guaranteed to work. • When connecting to a USB hub, be sure to use a powered hub and connect the scanner to the first connected hub (root hub).
  • Page 35 Generally, you can turn on/off the scanner by just opening/closing the paper chute cover when the scanner is connected to your computer. 2.2 Connecting ScanSnap to your Computer Paper chute [POWER] button Power lamp ScanSnap S500M Operator's Guide , turn off the...
  • Page 37: Basic Scanner Operations

    This chapter describes the basic operations of ScanSnap. 3.1 Flow of Operations ... 22 3.2 Scanning Different Document Types ... 29 3.3 Loading Documents ... 31 3.4 Changing Scan Settings... 34 3.5 Various settings according to your needs ... 52 ScanSnap S500M Operator's Guide...
  • Page 38: Flow Of Operations

    Flow of Operations This section describes the flow of operations from scanning documents with ScanSnap to saving scanned images to PDF files. ■ Preparation Operation 1. Make sure that the AC cable is firmly connected to the scanner. 2. Make sure that the scanner is correctly connected to your computer. Connecting the scanner to the computer that is already turned on presents no HINT problem.
  • Page 39 The scanner is turned on and the status of the "ScanSnap Manager" icon will change from If the scanner is not automatically turned on (Power lamp illuminates blue) even when the paper chute is opened, press the [POWER] button on the scanner. HINT ScanSnap S500M Operator's Guide...
  • Page 40: Scanning Documents

    ■ Scanning documents Operation 1. Make sure that the "ScanSnap Manager" icon is displayed in the Dock menu. If the "ScanSnap Manager" icon is not displayed, from Finder, select the desti- nation in which "ScanSnap" is installed (generally, you select "Applications," HINT and then "ScanSnap"), and select "ScanSnap Manager"...
  • Page 41 The selected application (Adobe Acrobat, Preview, etc.) is started up and the scanned image is displayed. For details about information such as the scanning settings, file name and destination folder to save data, refer to "3.4 Changing Scan Settings" (page 34). 3.1 Flow of Operations ScanSnap S500M Operator's Guide...
  • Page 42 • Default settings for scanning are as follows: HINT • Before scanning documents that contain printed or handwritten text, mark the "Setting for text only document" checkbox in the [Read Mode Option] window; to open the [Read Mode Option] window, click the [Option] button on the [Scanning] tab of the "Scan and Save Settings"...
  • Page 43 Power lamp on the scanner goes out after you turn off the com- puter. * ScanSnap may operate as described above. Even so, ScanSnap is not mal- functioning. Such operations result from the computer specifications. 3.1 Flow of Operations ScanSnap S500M Operator's Guide...
  • Page 44: End Of Operation

    ■ End of Operation Exiting "ScanSnap Manager" Operation Click and hold the mouse button on the "ScanSnap Manager" icon select "Quit" from the menu. To operate ScanSnap, "ScanSnap Manager" must be active (stay resident). When you want to resurrect "ScanSnap Manager," select the destination where HINT ScanSnap is installed (generally, "Applications"...
  • Page 45: Scanning Different Document Types

    (90 mm 55 mm, 55 mm Width: 50.8 to 216 mm (2 to 8.5 in) Length: 50.8 to 360 mm (2 to 14.17 in) (14 lb) and thicker than 127 g/m ScanSnap S500M Operator's Guide × 90 mm) (34 lb)
  • Page 46 • To prevent the rollers from becoming dirty, avoid scanning documents written ATTENTION in pencil. If you scan such documents, clean the rollers as frequently as possible. For details, refer to "6.2 Cleaning the Scanner Exterior & Stacker" (page 89). •...
  • Page 47: Loading Documents

    Do not scan more than 50 sheets at one time. If the batch is thicker than this limit, the creation of a file may fail. 0.2" (5mm) ScanSnap S500M Operator's Guide 3.3 Loading Documents paper) Shifting slightly...
  • Page 48 3) Hold the batch firmly with both hands so that the both edges remain beveled, and then unbend the batch as shown in the figure below. 4) Repeat steps 1) to 3) a few times. 5) Turn the batch 90 degrees to hold the other two sides of it, and then perform steps 1 to 4 again.
  • Page 49 If you use the stacker, it will be easy to gather scanned documents. HINT Use the stacker as described below. 1. Pull the stacker towards you. Stacker 2. Use the indent and extend the stacker extension. Indent 3.3 Loading Documents Side guide ScanSnap S500M Operator's Guide...
  • Page 50: Changing Scan Settings

    Changing Scan Settings All the settings on ScanSnap are configured with "ScanSnap Manager." The ScanSnap icon screen. The following menu appears when you press and hold the mouse button on the icon. From this menu, you can start scanning, configure settings for scanning, and check the consumable status. Depending on the version of Mac OS X you are using, the menu items may be slightly different from what is shown above.
  • Page 51 ScanSnap Manager is active.) 2. Change the scan settings in the "Scan and Save Settings" window. The following describes the setting items of each tab. 3.4 Changing Scan Settings )] and [S] keys on the keyboard. (This can be ScanSnap S500M Operator's Guide...
  • Page 52: Application Tab

    [Application] tab ■ Application: Specify the application to interact with ScanSnap. The specified application starts run- ning after the document is scanned with ScanSnap. Click You can select one of the following applications: • Scan to File (image data will be simply saved to file) •...
  • Page 53 3) When you have finished the above setting, click the [OK] button. ⇒ The "Add or remove application" window appears and you will see the new application is added. 4) Click the [Close] button to close the window. 3.4 Changing Scan Settings ScanSnap S500M Operator's Guide...
  • Page 54 When adding an application, select one that supports either JPEG (*.jpg) or PDF (*.pdf) format, and that can open when a file is dragged-and-droppted onto HINT its alias. Otherwise scanned images cannot be displayed properly. Do the following: <Example: When confirming whether the application supports JPEG format (*.jpg) and it can open when a file is dragged-and -dropped>...
  • Page 55 ■ Folder path to save images: Specify the folder to save the scanned images. When you click the [Browse] button, the "Browse for Folder" window is displayed. Select the folder to save the scanned images, and click the [Choose] button. ScanSnap S500M Operator's Guide...
  • Page 56 ■ [Filename format] button Set the filename format used for files to save the scanned images. When you click the [File name format] button, the following window appears. One of three settings can be specified. • "Use Operating System Setting." Files are named according to the settings of the operating system of your computer.
  • Page 57 Generally, the higher the required Image quality is specified, the longer it takes to scan documents and the larger the file size becomes. As a general rule, scan no more than 10 sheets at a time in Excellent mode. 3.4 Changing Scan Settings ScanSnap S500M Operator's Guide...
  • Page 58: Color Mode

    ■ Color mode: Specify whether to scan documents in color mode or in black-and-white mode. By clicking • Auto Color Detection (Automatically recognizes the document color) ScanSnap automatically recognizes whether the document to be scanned is color or black-and-white, and switches the scan mode accordingly. •...
  • Page 59 Documents of only one color (solid color including black) and without any patterns, lines, or characters Before discarding the scanned documents, check for pages accidentally removed from the output image. If any, you need to re-scan the docu- ment. 3.4 Changing Scan Settings ScanSnap S500M Operator's Guide...
  • Page 60 • Correct skewed character strings automatically. If this checkbox is marked, ScanSnap detects a skew of the documents and outputs corrected images. Up to +/-5 degrees of skew can be corrected . ATTENTION • Allow automatic image rotation This setting automatically detects the orientation of a text on the document, and changes the orientation of the image.
  • Page 61: File Option Tab

    This function is used for configuring detailed settings of PDF files. This button is enabled when "PDF(*.pdf)" is selected from the [File format] drop-down list. Click [Option] button to display the following window. 3.4 Changing Scan Settings ScanSnap S500M Operator's Guide...
  • Page 62 • "Multipage PDF (whole batch in one PDF)" Create a merged PDF file of all the scanned images. • "Generate one PDF file per x page(s)" Create PDF files, each of which includes the specified number of pages, per scan. For example, when "2" is selected as the number of pages, scanning six pages of documents creates three files.
  • Page 63 • Business card (90 mm x 55 mm, 55 mm x 90 mm) • Custom size (up to ten sizes can be registered) We recommend use of the Automatic detection settings. HINT 3.4 Changing Scan Settings ScanSnap S500M Operator's Guide...
  • Page 64 ■ [Custom] button With this function, you can add up to ten custom document sizes into the [Paper size] list. Clicking this button displays the following window. <When adding a custom document size> 1) Click the [Add] button. ⇒ The following window appears. 2) Configure settings as desired.
  • Page 65 The width is fixed to 90 mm (horizontal position), or 55 mm (vertical position). ■ "Scan mixed paper size" By marking the checkbox, you can scan the documents of different widths or sizes at a time. 3.4 Changing Scan Settings ScanSnap S500M Operator's Guide...
  • Page 66: Compression Tab

    [Compression] tab ■ Compression rate: Change the compression rate and adjust the file size of the scanned image. The compression rate is changed by moving the slider. The higher the compression rate is, the smaller the file size is. ATTENTION As the compression rate increases, the quality of scanned images decreases.
  • Page 67: Image Data Size

    Best quality Excellent quality Color mode: B&W Compression rate Scan mode Normal quality Better quality Best quality Excellent quality 3.4 Changing Scan Settings 1240 2079 4030 1485 1245 11207 3776 3155 2437 1648 1391 (unit: K bytes) ScanSnap S500M Operator's Guide...
  • Page 68: Various Settings According To Your Needs

    Various settings according to your needs When you use default settings on ScanSnap, all you have to do is simply press the [SCAN] button to scan the documents, save images in the best condition, and display the scanned images on the screen;...
  • Page 69: Scanning Only One Side Of A Document

    2. On the [Scanning] tab, select "Simplex scan (single-sided)" from the "Scanning side" drop-down list. 3. Click the [OK] button to close the window. 3.5 Various settings according to your needs on ScanSnap starts scanning documents in "Duplex scan" mode ScanSnap S500M Operator's Guide , and select...
  • Page 70 4. Load the document onto the scanner. 5. Press the [SCAN] button ⇒ The document is scanned in "Simplex scan" mode. To select the "Duplex scan" mode again, go to step 2 and select "Duplex Scan HINT (double-sided)" instead. The selected setting is valid until you change it again.
  • Page 71 3. Click the [OK] button to close the window. 4. Load the document onto the scanner. 5. Press the [SCAN] button ⇒ The scanned images will be generated in black-and-white. 3.5 Various settings according to your needs ScanSnap S500M Operator's Guide , and select...
  • Page 72: Skipping Blank Pages

    ■ Skipping blank pages ScanSnap is able to remove blank pages automatically. When documents in which double-sided and single-sided pages are mixed are scanned in "Duplex scan" mode, the backside of single-sided (blank) pages are automatically removed, and the image data of only necessary pages is generated. To change the setting, follow the procedure below.
  • Page 73 Almost blank documents containing only a few characters • Documents of only one color (solid color including black) and without any pat- terns, lines, or characters *When you scan such documents, clear the checkbox. 3.5 Various settings according to your needs ScanSnap S500M Operator's Guide...
  • Page 74: Correcting Skewed Documents

    ■ Correcting skewed documents ScanSnap is able to automatically correct document skew. To change the setting, follow the procedure below. Operation 1. Click and hold the mouse button on the ScanSnap icon from the displayed menu. 2. On the [Scanning] tab, click the [Option] button. ⇒...
  • Page 75 • Documents with characters printed in various directions (e.g. plans) • Documents with long diagonal lines • Documents with handwritten characters *When you scan such documents, clear the checkbox. 3.5 Various settings according to your needs ScanSnap S500M Operator's Guide...
  • Page 76: Correcting The Orientation Of Scanned Image

    ■ Correcting the orientation of scanned image When there are pages of different orientations in a scanned document, ScanSnap is able to automatically rotate the orientation (view direction) of the scanned images. For example, it often happens that some pages are portrait (text) and some are landscape (tables) in a document. In addition, the backside of double-sided documents in calendar style is printed upside down.
  • Page 77 • Documents with characters printed in various directions (e.g. plans) • Documents with only capital letters • Documents with handwritten characters *When you scan such documents, clear the checkbox. 3.5 Various settings according to your needs ScanSnap S500M Operator's Guide...
  • Page 78: Scanning Documents Of Different Widths Or Sizes At A Time

    ■ Scanning documents of different widths or sizes at a time By marking the "Scan mixed paper size" checkbox, you can scan documents of different widths or sizes in one batch. To scan documents of various sizes, do the following. Operation 1.
  • Page 79 4. Click the [OK] button and close all the windows. This function is available only when "Automatic detection" is selected ATTENTION from the "Paper size" drop-down list. 5. Align the leading edge and centerline of all documents. 3.5 Various settings according to your needs ScanSnap S500M Operator's Guide...
  • Page 80 6. Load the documents onto the paper chute. ATTENTION • Place all documents centering them under the pick roller. (Documents that are not under the pick roller cannot be fed.) • Adjust the side guide to the widest document. • Carefully load the smaller documents, which cannot contact the side guide, so that they can be fed straight.
  • Page 81 7. Press the [SCAN] button ⇒ The size of all images output conforms to the respective documents. If the document was skewed during scanning, the output image size may ATTENTION be different from the original document size. ScanSnap S500M Operator's Guide...
  • Page 82: Rotating The Page View Of A Pdf File

    ■ Rotating the page view of a PDF file Even after scanning a document and saving it as a PDF file, you can change the view direction of this PDF file with Adobe Acrobat. When you want change the orientation of any other pages, follow the procedure below. Operation 1.
  • Page 83 3.5 Various settings according to your needs 3. You see the view direction is changed. For details on this function, refer to "Adobe Acrobat Help." HINT ScanSnap S500M Operator's Guide...
  • Page 84: Saving Scanned Images In Multiple Files

    ■ Saving scanned images in multiple files ScanSnap can save scanned images to multiple PDF files, each of which contains a preset number of pages. For example, you can scan a batch of filled forms and create a separate file for each. To change the setting, follow the procedure below.
  • Page 85 4. Click the [OK] button to close the window. ⇒ The setting takes effect the next time you scan documents. 3.5 Various settings according to your needs ScanSnap S500M Operator's Guide...
  • Page 86 ■ Continuing/stopping scanning after an error If an error such as the paper jam occurs while you scan a document containing more than one pages, you will see the following message. You can continue or stop scanning using the following procedure. Operation To continue scanning: 1.
  • Page 87 3.5 Various settings according to your needs The [Continue Scanning] button may be grayed out as shown in the example ATTENTION below. If this is the case, it is not possible to continue scanning. ScanSnap S500M Operator's Guide...
  • Page 88: Converting Scanned Images To Searchable Text With Ocr

    ■ Converting scanned images to searchable text with OCR If you scan a text document, you will get an image of the document containing all the signs, letters, and numbers. However, the image data cannot be recognized as text. This means that you are not able to search the content of your document until processing it with OCR (Optical Character Recognition).
  • Page 89 "Better (Faster)" or "Best (Slow)" and scan the documents. If you are scanning black-and-white documents, set "Image quality" to "Normal (Fastest)" or "Better (Faster)" and scan the documents. For details about this function, refer to "Adobe Acrobat 7.0 Help." ScanSnap S500M Operator's Guide...
  • Page 91: Chapter 4 Uninstalling Scansnap

    The "Uninstallation" process removes the ScanSnap program files, which are installed on your computer, from the hard disk and restores the system environment to its original state. This chapter describes how to uninstall ScanSnap. 4.1 Uninstalling Supplied Programs ... 76 ScanSnap S500M Operator's Guide...
  • Page 92: Uninstalling Supplied Programs

    Uninstalling Supplied Programs Follow the procedure below to uninstall ScanSnap Manager. ■ To uninstall ScanSnap Manager in Mac OS X v10.2 1. Start your computer. 2. Quit ScanSnap applications; all users must quit those running applications. (Click and hold the mouse button on the ScanSnap icon the displayed menu.) 3.
  • Page 93 12. In a multi-user environment, every user must perform steps 3 to 10. 13. Empty the Trash. 4.1 Uninstalling Supplied Programs still remains on the Dock menu, drag the ScanSnap icon ) menu, select "System Preferences." ScanSnap S500M Operator's Guide , and select "Quit" from...
  • Page 95: Chapter 5 Troubleshooting

    Chapter 5 Troubleshooting This chapter describes how to remove jammed documents and troubleshoot other problems. 5.1 Clearing Document Jams... 80 5.2 Troubleshooting Checklist... 82 ScanSnap S500M Operator's Guide...
  • Page 96: Clearing Document Jams

    Clearing Document Jams Cautions in clearing a paper jam are as follows: CAUTION • Do not pull out the jammed paper by force; be sure to open the ADF before removing the jammed document. • Do not touch sharp objects inside the scanner when removing jammed paper or you might be injured.
  • Page 97 You should hear the ADF click when it returns to its original position. Make sure that the ADF is firmly closed. Otherwise, paper jams or other feed- ATTENTION ing errors may occur. 5.1 Clearing Document Jams Paper chute ScanSnap S500M Operator's Guide...
  • Page 98: Troubleshooting Checklist

    Check the items as described in the following table before requesting repair service. If you cannot solve the problem even after checking the following items, contact an authorized FUJITSU scanner service provider. Symptom The scanner cannot be Is the AC/USB cable and turned on.
  • Page 99 Load the document correctly, referring section "Loading Documents" on page.31. Adjust "Brightness" in the "Read Mode Option" window, which you can open by clicking the [Option] button on the [Scanning] tab in the "Scan and Save Settings" window. ScanSnap S500M Operator's Guide Resolution...
  • Page 100 Symptom Thin lines are faint on Are you scanning docu- the document. ments including typed text, (Example: The ruled tables with ruled lines, or lines of the table are handwritten text in color invisible.) mode? The scanning speed is Does your computer satisfy very slow.
  • Page 101 This deskew function can correct a skew of less than +/-5 degrees. Load the document onto the scanner using the side guide so that the document skew does not exceed this limit. Refer to "Correct skewed character strings automatically." (page 44) ScanSnap S500M Operator's Guide...
  • Page 102 * The latest information, which is updated on an as-needed basis, is available at the FAQ corner of our website. Please visit the website at: http://scansnap.fujitsu.com/ Check The Item Out For information about the "Allow automatic image rotation" checkbox, refer to "Correcting the orientation of scanned image"...
  • Page 103: Chapter 6 Daily Care

    Before you clean the scanner, turn off the scanner and disconnect the AC adapter from the power outlet. 6.1 Cleaning Materials ... 88 6.2 Cleaning the Scanner Exterior & Stacker ... 89 6.3 Cleaning the Inside of the Scanner ... 90 ScanSnap S500M Operator's Guide...
  • Page 104: Cleaning Materials

    Cleaning Materials Cleaning Materials Cleaner F1 Lint-free dry cloth *1) To purchase cleaning materials, contact the FUJITSU scanner dealer where you purchased the scanner. *2) Any lint-free cloth can be used. Parts No. CA99501-0013 Commercially available. (*2) Remarks 1 bottle (100ml) Moisten a cloth with this fluid and wipe the scanner clean.
  • Page 105: Cleaning The Scanner Exterior & Stacker

    Do not use compressed air; using it may cause dirt and dust to enter the scan- ner, which may result in scanner failure and malfunction. 6.2 Cleaning the Scanner Exterior & Stacker Cloth Cleaner F1 or neutral detergent Paint thinner ScanSnap S500M Operator's Guide...
  • Page 106: Cleaning The Inside Of The Scanner

    Cleaning the Inside of the Scanner Clean the inside of the scanner with a cloth moistened with Cleaner F1. After the scanner has been in use for a period of time, its inside will be contaminated with paper debris and dust. The accumulation of debris and dust may cause scanning problems. As a guideline, clean the ADF at least every 1,000 scans.
  • Page 107 Take particular care in cleaning the plastic rollers since black debris on the rollers adversely affect the pickup performance. 6.3 Cleaning the Inside of the Scanner Eject roller Plastic roller Pick roller Feed roller Glass ScanSnap S500M Operator's Guide...
  • Page 108 Turn on the scanner before cleaning the following locations, and rotate the rollers to clean them thoroughly. • Feed rollers (x 2) Clean lightly taking care not to scratch the surface of the rollers. Take particular care in cleaning the feed rollers since black debris on the rollers adversely affect the feed performance.
  • Page 109 Paper chute ⇒ You should hear the ADF click when it returns to its original position. When closing the ADF, make sure that it is completely closed. Otherwise, ATTENTION paper jams or other feeding errors may occur. ScanSnap S500M Operator's Guide...
  • Page 111: Chapter 7 Replacing Consumables

    Before you replace the consumables, turn off the scanner and disconnect the AC adapter from the power outlet. 7.1 Replacing Consumables ... 96 7.2 Replacing the Pad ASSY ... 98 7.3 Replacing the Pick Roller... 101 ScanSnap S500M Operator's Guide...
  • Page 112: Replacing Consumables

    Replacing Consumables This section describes how to replace consumables. ■ Part Nos. and Replacement Cycles of Consumables The following tables list the part numbers of consumables and their suggested replacement cycles. Description Pad ASSY Pick roller The suggested replacement cycles are based on A4/Letter sized paper free of wood fibers 80 g/m (21 lb).
  • Page 113 Replace consumables using "Target value to change supplies" as guidelines. For details about purchasing consumables, visit the website below or contact the Fujitsu scanner dealer where you purchased your scanner. [Website] http://scansnap.fujitsu.com/ 7.1 Replacing Consumables...
  • Page 114: Replacing The Pad Assy

    Replacing the Pad ASSY Replace the Pad ASSY following the procedure below. 1. Remove the documents on the paper chute. 2. Pull the cover open lever to open the ADF. Cover open lever 3. Remove the Pad ASSY. Pinch both ends of the Pad ASSY and pull it out as shown below. Pad ASSY Paper chute...
  • Page 115 ATTENTION other feeding errors may occur. 5. Close the ADF. ⇒ You should hear the ADF click when it returns to its original position. 6. Turn on the scanner. 7.2 Replacing the Pad ASSY Paper chute ScanSnap S500M Operator's Guide...
  • Page 116 7. Click and hold the "ScanSnap Manager" icon on the Dock menu, and select [Check consumable supplies...] from the menu. ⇒ The "Check consumable status" window will appear. 8. In the "Check consumable status" window, click the [Reset] button of the "Pad ASSY Count."...
  • Page 117: Replacing The Pick Roller

    Replace the Pick roller following the procedure below. 1. Remove the documents on the paper chute. 2. Open the ADF while pulling the cover open lever. Paper chute Cover open lever 3. Adjust the Side guide to the "A5" size. ScanSnap S500M Operator's Guide...
  • Page 118 4. Remove the sheet guide. Pinch the handle and claw together on both sides of the sheet guide to remove it. Handle Claw Sheet guide 5. Rotate the Pick roller bushing (on the left side). Pick roller Pick roller bushing Pick roller shaft...
  • Page 119 * Do not use water, neutral detergent or aerosol spray. 7. Remove the Pick roller from its shaft. Pull out the shaft from the Pick roller while lifting up its tab. 7.3 Replacing the Pick Roller Pick roller shaft Pick roller ScanSnap S500M Operator's Guide...
  • Page 120 If you push up the pick roller tab using your fingernail, your fingernail may be ATTENTION chipped. If you cannot push it up successfully with your fingernail, you can use a paper clip to push up the pick roller tab. 8.
  • Page 121 The sheet guide makes a clicking sound when the claws settle into position. Make sure that the sheet guide is fully attached. Otherwise, document jams or ATTENTION other feeding errors may occur. 7.3 Replacing the Pick Roller Pick roller bushing Pick roller shaft Handle ScanSnap S500M Operator's Guide Claw...
  • Page 122 12. Close the ADF. ⇒ You should hear the ADF click when it returns to its original position. 13. Turn on the scanner. 14. Click and hold the "ScanSnap Manager" icon [Check consumable supplies] from the menu. ⇒ The "Check consumable status" window appears. 15.
  • Page 123 ⇒ A confirmation pop-up screen appears. ⇒ When you click the [Yes] button, the counter is reset to "0." 7.3 Replacing the Pick Roller ScanSnap S500M Operator's Guide...
  • Page 125: Appendix A Installation Specifications

    6 W or less During operation During standby 5 to 35 (°C) -20 to 60(°C) 41 to 95 (°F) -4 to140 (°F) 20-80 8-95 ScanSnap S500M Operator's Guide Height 158 mm 6.22 in. 299.5 mm 11.79 in. During storage/ transportation -20 to 60(°C) -4 to 140 (°F)
  • Page 127: Index

    Folder path to save image ... 39 Image data size ... 51 Image rotation Installation Specifications ... 109 Installing Adobe Acrobat Installing ScanSnap Manager Loading Documents ScanSnap S500M Operator's Guide ... 29 ... 41 ... 44 ... 8 ... 11 ... 31...
  • Page 128 Media ... 29 Menu ... 34 Normal quality ... 41 Operation Button ... 3 Pad ASSY ... 96 Paper chute cover ... 2 Paper size ... 29 Paper size tab ... 47 PDF Option ... 45 Pick roller ... 96 POWER button ...
  • Page 129: Repairs

    Repairs Contact the store where you purchased your ScanSnap or an authorized service provider for per- forming repairs on this product. • The user must not perform any repairs on the scanner. ScanSnap S500M Operator's Guide...
  • Page 131 ScanSnap S500M Operator’s Guide P3PC-1752-01ENZ0 Date of issuance: July, 2006 Issuance responsibility: PFU LIMITED The contents of this manual are subject to change without notice. PFU LIMITED assumes no liability for incidental or consequential damages arising from the use of this manual, and any claims by a third party.

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