Fujitsu ScanSnap S500M Operator's Manual page 101

Symptom
Sheets of paper are not
fed (stops midway).
The file size of a
scanned black-and-
white image is the
same as that of a color
document.
Images on the back-
side of the pages,
which are printed-
through, are overlaid
on the scanned image
when scanning a
double-sided
document (print
through).
Scanned images are
not displayed on the
screen (when "Allow
automatic blank page
removal" is enabled).
Scanned images are
skewed (when "Cor-
rect skewed character
strings automatically" is
enabled).
Check The Item Out
Is the Pick roller dirty?
Is the Pick roller worn?
Are there any foreign mate-
rials on the document feed
path?
Does the loaded document
satisfy the conditions
described in section "Scan-
ning Different Document
Types" (page 29)?
If not, they may not pass
smoothly through the ADF.
Is the black-and-white docu-
ment scanned in the color
mode?
Is the "Setting for text only
document" checkbox (which
is in the "Read Mode
Option" window opened by
clicking the [Option] button
on the [Scanning] tab of the
"Scan and Save Settings"
window) cleared?
When "Allow automatic
blank page removal" is
enabled, almost blank
documents with only a few
characters may be
accidentally recognized as
blank pages and removed
from the scanned image
data.
Are the document skewed
+/-5 degrees or more while
it is fed into the ADF?
Depending on the contents
of the document, the
automatic image deskew
may not work properly.
ScanSnap S500M Operator's Guide
5.2 Troubleshooting Checklist
Resolution
Clean the Pick roller following the instructions
in section "6.3 Cleaning the Inside of the
Scanner" (page 90).
Replace the Pick roller following the
instructions in "7.3 Replacing the Pick Roller"
(page 101).
Remove any foreign materials from the docu-
ment feed path. Refer to "5.1 Clearing Docu-
ment Jams" (page 80).
Try the following:
•
Slightly press down the first sheet of the
document with your finger at the beginning
of scanning.
•
Change the sheet feeding direction.
Select "B&W" from the "Color mode" drop-
down list on the [Scanning] tab of the
"Scan and Save Settings" window.
Mark the "Setting for text only document"
checkbox.
In the "Scan and Save Settings" window,
select the [Scanning] tab, click the [Option]
button, and then clear the "Allow automatic
blank page removal" checkbox.
This deskew function can correct a skew of
less than +/-5 degrees. Load the document
onto the scanner using the side guide so that
the document skew does not exceed this limit.
Refer to "Correct skewed character strings
automatically." (page 44)
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