HP 240 Maintenance And Service Manual

Hp 450 notebook pc and hp 455 notebook pc maintenance and service guide.
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HP 240 Notebook PC and HP 245
Notebook PC
Maintenance and Service Guide

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   Summary of Contents for HP 240

  • Page 1

    HP 240 Notebook PC and HP 245 Notebook PC Maintenance and Service Guide...

  • Page 2

    AMD and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S.

  • Page 3

    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

  • Page 4

    Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 8 Front ..............................8 Right side ............................. 9 Left side .............................. 10 Display ..............................12 Top ..............................13 TouchPad .......................... 13 Lights ..........................14 Buttons ..........................15 Keys ...........................

  • Page 6: Table Of Contents

    Packaging and transporting guidelines ..........36 Component replacement procedures ....................38 Service tag and PCID label ....................38 Service tag ......................38 PCID label ......................39 Computer feet ........................40 Battery ..........................41 Display subcomponents (bezel, webcam, panel) .............. 42 WLAN module ........................

  • Page 7: Table Of Contents

    Updating the BIOS ..................107 Determining the BIOS version ............107 Downloading a BIOS update ............107 Using Advanced System Diagnostics ................108 6 Specifications .............................. 110 Computer specifications ........................110 14.0-inch display specifications ......................111 Hard drive specifications ........................112 7 Backup and recovery ..........................

  • Page 8

    viii...

  • Page 9: Product Description

    AMD processor Intel processor Product name HP 245 Notebook PC √ HP 240 Notebook PC √ Processors AMD E2-1800 1.70-GHz processor (1333-MHz memory √ speed, dual core, 18 W) NOTE: This processor is not available on computer models equipped with Windows 7 Starter 32 operating system.

  • Page 10

    Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Intel Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, √ dual core, 35 W) NOTE: This processor is not available on computer models equipped with Windows 7 Starter 32 operating system. Intel Core i3-2370M 2.40-GHz processor (3.0-MB L3 cache, √...

  • Page 11

    Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Intel Pentium B960 2.20-GHz processor (2.0-MB L3 cache, √ dual core, 35 W) NOTE: This processor is not available on computer models equipped with Windows 7 Starter 32 operating system or Windows 8.

  • Page 12

    Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Intel HD Graphics 4000 (on computer models equipped with √ an Intel Core i5-3210M or i3-3110M processor; supports DirectX 11) Intel HD Graphics 3000 (on computer models equipped with an Intel Core i3-2370M, i3-2350M, or i3-2308M processor;...

  • Page 13

    Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Supports the following hard drives: √ √ ● 750-GB, 5400-rpm, 9.5-mm (not supported with Windows 7 Starter OS) ● 640-GB, 5400-rpm, 9.5-mm (not supported with Windows 7 Starter OS) ●...

  • Page 14

    Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor External media HP Multi-Format Digital Media Reader supports the following √ √ card digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ●...

  • Page 15

    Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Support for the following batteries: √ √ ● 6-cell, 55-Whr, 2.55-Ah Li-ion battery ● 6-cell, 47-Whr, 2.20-Ah Li-ion battery Security Security cable slot √ √...

  • Page 16: External Component Identification, Front

    External component identification Front Component Description Speakers (2) Produce sound. Chapter 2 External component identification...

  • Page 17: Right Side

    Right side Component Description Optical drive Reads an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. ● Optical drive light Green: The optical drive is being accessed. ● Off: The optical drive is idle. Optical drive eject button Releases the disc tray.

  • Page 18: Left Side

    Left side Component Description External monitor port Connects an external VGA monitor or projector. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. RJ-45 (network) jack Connects a network cable.

  • Page 19

    Component Description ● Hard drive light Blinking white: The hard drive is being accessed. ● (10) Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

  • Page 20: Display

    Display Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs).

  • Page 21: Touchpad

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on or off. ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse.

  • Page 22: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

  • Page 23: Buttons

    Buttons Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation.

  • Page 24: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows 7 logo key Windows 7: Displays the Windows Start menu. Windows 8: Returns you to the Start screen from an open app or the Desktop.

  • Page 25: Bottom

    Bottom Component Description Battery bay Holds the battery. Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Battery release latch Releases the battery from the battery bay.

  • Page 26: Illustrated Parts Catalog, Computer Major Components

    Illustrated parts catalog Computer major components Chapter 3 Illustrated parts catalog...

  • Page 27: Computer Major Components

    Item Component Spare part number Display assembly (not spared) NOTE: For more display assembly spare part information, see Display assembly subcomponents on page Keyboard (includes keyboard cable): For use in Brazil 698694-201 For use in India 698694-D61 For use in Latin America 698694-161 For use in South Korea 698694-AD1...

  • Page 28

    Item Component Spare part number ● Models with Windows 8 Professional 688853-601 For use only with computer models equipped with an AMD E1-1200 processor ● Models without Windows 8 688852-001 ● Models with Windows 8 Standard 688852-501 ● Models with Windows 8 Professional 688852-601 For use only with computer models equipped with an AMD E300 processor ●...

  • Page 29

    Item Component Spare part number ● Models without Windows 8 685783-001 ● Models with Windows 8 Standard 685783-501 ● Models with Windows 8 Professional 685783-601 (13) Power connector cable 685085-001 (14) RTC battery 449137-001 (15) Processor (includes replacement thermal materials): Intel Core i5 processors (3.0-MB L3 cache, dual core, 35 W): ●...

  • Page 30

    Item Component Spare part number Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 690019-001 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-001 Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter 691415-001...

  • Page 31: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel (includes Mylar screw covers) 685081-001 Webcam/microphone module: HP TrueVision HD webcam/microphone module 694747-001 HP VGA webcam/microphone module 685112-001 Display panel: 35.6-cm (14.0-in), HD, LED, BrightView display panel 685101-001 Display assembly subcomponents...

  • Page 32

    Item Component Spare part number 35.6-cm (14.0-in), HD, LED, Anti-glare display panel 694746-001 Hinge covers (includes Mylar screw covers): 685088-001 (4a) Top hinge covers (4b) Side hinge covers Hinges (includes Mylar screw covers) 685090-001 Display cable (includes display panel cable and webcam/microphone cable; also 685083-001 includes Mylar screw covers) Antennas (includes wireless antenna cables and transceivers;...

  • Page 33: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (6.35-cm (2.5-in), SATA; does not include hard drive cable or bracket): NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001. 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm...

  • Page 34: Plastics Kit

    Item Component Spare part number (2b) Hard drive cable Optical drive (DVD±RW and CD-RW Super Multi Double-Layer Combo Drive; 685096-001 includes rear optical drive bracket but does not include optical drive cable or cable bracket) NOTE: The optical drive cable and cable bracket are included in the optical drive cable kit, spare part number 685084-001.

  • Page 35: Miscellaneous Parts

    Miscellaneous parts Component Spare part number HP Smart AC adapter: For use with computer models equipped with discrete graphics: 90-W PFC RC V HP Smart AC adapter (for use in all countries except China and India) 693712-001 90-W PFC RC V EM HP Smart AC adapter (for use in China and India only) 693713-001 For use with computer models equipped with UMA graphics: 65-W RC V HP Smart AC adapter (for use in all countries except China and India)

  • Page 36: Sequential Part Number Listing

    Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable Spare part Description number flag 449137-001 RTC battery 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371-201...

  • Page 37

    Spare part Description number flag 670691-001 Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 675794-001 Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 676359-001 Intel Core i5 2450, 2.50-GHz processor (3.0-MB L3 cache, dual core, 35 W) 676785-001 Intel Pentium B970, 2.30-GHz processor (2.0-MB L3 cache, dual core, 35 W; includes replacement thermal materials) 677152-001 Intel Core i3-2370M, 2.40-GHz processor (3.0-MB L3 cache, dual core, 35 W;...

  • Page 38

    Spare part Description number flag 685107-001 System board for use only with computer models without Windows 8 and equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory (RCTO system board for use in Brazil and India only; includes replacement thermal materials) 685107-501 System board for use only with computer models with Windows 8 Standard and equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory (RCTO system...

  • Page 39: Sequential Part Number Listing

    Spare part Description number flag 688851-601 System board for use only with computer models with Windows 8 Professional and equipped with an AMD E300 processor (includes replacement thermal materials) 688852-001 System board for use only with computer models without Windows 8 and equipped with an AMD E1-1200 processor (includes replacement thermal materials) 688852-501 System board for use only with computer models with Windows 8 Standard and equipped with an...

  • Page 40

    Spare part Description number flag 694694-501 System board for use only with computer models with Windows 8 Standard and equipped with an Intel Pentium or Celeron processor and a graphics subsystem with discrete video memory (includes replacement thermal materials) 694694-601 System board for use only with computer models with Windows 8 Professional and equipped with an Intel Pentium or Celeron processor and a graphics subsystem with discrete video memory (includes replacement thermal materials)

  • Page 41: Removal And Replacement Procedures, Preliminary Replacement Requirements, Tools Required, Service Considerations, Plastic Parts

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 42: Grounding Guidelines, Drive Handling, Electrostatic Discharge Damage

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 43

    CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V...

  • Page 44: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 45

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 46: Service Tag And Pcid Label, Service Tag, Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 66 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw's size and location during removal and replacement. Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model...

  • Page 47: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models Component replacement procedures...

  • Page 48: Computer Feet

    Computer feet Description Spare part number Rubber computer feet 685103-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Chapter 4 Removal and replacement procedures...

  • Page 49: Battery

    Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: Display Subcomponents (bezel, Webcam, Panel)

    Display subcomponents (bezel, webcam, panel) This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to the computer. To remove the remaining display subcomponents, including the hinge covers, hinges, cable, antennas, and enclosure, you must remove the entire display assembly from the computer.

  • Page 51

    Remove the display bezel (3). Component replacement procedures...

  • Page 52

    To remove the webcam/microphone module: Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel and hinges to the enclosure, and then tilt the display panel (2) away from the enclosure as far as possible. Chapter 4 Removal and replacement procedures...

  • Page 53

    Disconnect the module cable from the module. Component replacement procedures...

  • Page 54

    Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.) Chapter 4 Removal and replacement procedures...

  • Page 55

    To remove the display panel: Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel, and then tilt the display panel down (2) until it rests on the computer. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel.

  • Page 56

    Release the webcam/microphone module cable that is secured to the back of the display panel with adhesive material, and then remove the display panel (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. Chapter 4 Removal and replacement procedures...

  • Page 57: Wlan Module

    WLAN module Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 690019-001...

  • Page 58

    To remove the WLAN module: Loosen the memory module/wireless module compartment cover screw (1), and then lift up on the tab (2) and remove the cover (3). The memory module/wireless module compartment cover is available in the Plastics Kit. For more information about the Plastics Kit, see Plastics Kit on page Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

  • Page 59

    NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures...

  • Page 60: Memory Module

    Memory module Description Spare part number 4-GB (PC3, 12800, 1600-MHz) 641369-001 2-GB (PC3, 12800, 1600-MHz) 652972-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 61

    Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 62: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable or bracket. The hard drive cable and bracket are included in the Hard Drive Hardware Kit. Description Spare part number 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm...

  • Page 63

    To remove the hard drive: Loosen the hard drive cover screw (1), and then lift up (2) and remove the cover (3). The hard drive compartment cover is available in the Plastics Kit. For more information about the Plastics Kit, see Plastics Kit on page Disconnect the hard drive cable (1) from the system board.

  • Page 64

    Remove the hard drive (3) from the bracket. Reverse this procedure to reassemble and install the hard drive. Chapter 4 Removal and replacement procedures...

  • Page 65: Rtc Battery

    RTC battery Description Spare part number RTC battery 449137-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 66: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes the rear optical drive bracket but does not include the optical drive cable or cable bracket. The optical drive cable and cable bracket are included in the optical drive cable kit. See Optical drive cable on page 90 for more information about the optical drive cable and cable bracket.

  • Page 67

    Remove the optical drive (3) by sliding it out of the optical drive bay. If it is necessary to replace the optical drive bracket on the rear of the optical drive, position the optical drive with the rear panel toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the optical drive.

  • Page 68: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard for use in Brazil 698694-201 Keyboard for use in India 698694-D61 Keyboard for use in Latin America 698694-161 Keyboard for use in South Korea 698694-AD1 Keyboard for use in Taiwan 698694-AB1...

  • Page 69

    Using a flat-bladed screwdriver or similar tool, push the tabs of the 4 keyboard clips (1) that are visible inside the battery bay towards the rear of the computer to loosen the keyboard. Insert a screwdriver or similar small tool into the keyboard release hole (2), and then press on the back of the keyboard until the keyboard disengages from the computer.

  • Page 70

    Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board.

  • Page 71: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad. However, it does not include the TouchPad cables. The TouchPad cables are included with the TouchPad button board. For more information on the TouchPad button board, see TouchPad button board on page Description Spare part number Top cover for use in charcoal models...

  • Page 72

    Remove the five Phillips PM2.5×6.0 screws that secure the top cover to the computer. Remove the four Phillips PM1.6×2.0 screws (1) and the Phillips PM2.0×3.0 screw (2) that secure the top cover to the computer. Remove the eleven Phillips PM2.5×4.0 screws that secure the top cover to the computer. Turn the computer right-side up with the front toward you, and then open the computer.

  • Page 73

    Release the ZIF connectors to the power button board cable (1) and the TouchPad button board cable (2), and then disconnect the cables from the system board. Remove the two Phillips PM2.5×6.0 screws that secure the top cover to the computer. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure.

  • Page 74

    Remove the top cover (2). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...

  • Page 75: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 685098-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 76

    Remove the power button board and cable (3). Reverse this procedure to install the power button board and cable. Chapter 4 Removal and replacement procedures...

  • Page 77: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes bracket and cables) 685099-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 78

    Remove the TouchPad button board cable (4) from the opening in the top cover, and then remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board. Chapter 4 Removal and replacement procedures...

  • Page 79: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 685106-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 80

    Remove the speakers (4). Reverse this procedure to install the speakers. Chapter 4 Removal and replacement procedures...

  • Page 81: Usb Board

    USB board Description Spare part number USB board (includes cable) 685097-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 82

    Remove the USB board (3). Reverse this procedure to install the USB board. Chapter 4 Removal and replacement procedures...

  • Page 83: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 685085-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 84

    Remove the power connector cable (4). Reverse this procedure to install the power connector cable. Chapter 4 Removal and replacement procedures...

  • Page 85: Display Assembly

    Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need to remove the entire display assembly from the computer. See Display subcomponents (bezel, webcam, panel) on page 42 for more information about removing the display subcomponents...

  • Page 86

    ● USB board (see USB board on page ● Power connector cable (see Power connector cable on page To remove the display assembly in its entirety: Disconnect the display panel cable (1) from the system board. Release the wireless antenna cables from the clips (2) built into the base enclosure. NOTE: Models may have either one or two antennas installed.

  • Page 87

    Remove the display assembly (2). NOTE: Models may have either one or two antennas installed. If it is necessary to replace any of the display assembly subcomponents: To remove the display bezel: Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure the display bezel to the display assembly.

  • Page 88

    Remove the display bezel (6). To remove the webcam/microphone module: Position the display assembly with the top edge toward you. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel to the enclosure. Tilt the display panel (2) up. Chapter 4 Removal and replacement procedures...

  • Page 89

    Disconnect the module cable (3) from the module. Component replacement procedures...

  • Page 90

    Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.) To remove the hinge covers: Position the display assembly with the bottom edge toward you. Remove the two Phillips PM2.5×4.0 screws (1) that secure the top hinge covers to the display enclosure, and then remove the top hinge covers (2).

  • Page 91

    Remove the two Phillips PM2.0×3.0 screws (1) that secure the side hinge covers to the display enclosure, and then remove the side hinge covers (2). To remove the display panel, cable, and hinges: Position the display assembly with the top edge toward you. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then remove the display panel (2) from the enclosure.

  • Page 92

    On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel.

  • Page 93

    To remove the wireless antenna cables and transceivers: Position the display assembly with the bottom edge toward you. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) NOTE: Some models may only have one antenna transceiver.

  • Page 94: System Board

    System board NOTE: The system board spare part kit includes replacement thermal materials (including a thermal pad). Description Spare part number System board for use only with computer models equipped with an AMD E2-1800 processor ● For use in models without Windows 8 688853-001 ●...

  • Page 95

    Description Spare part number System board for use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory ● For use in models without Windows 8 685768-001 ● For use in models with Windows 8 Standard 685768-501 ●...

  • Page 96

    ● Fan/heat sink assembly (see Fan/heat sink assembly on page ● Processor (Intel only; see Processor on page NOTE: AMD processors come soldered to the system board and cannot be removed or replaced. To remove the system board: Close the computer, turn it upside down, and then disconnect the optical drive connector cable from the system board.

  • Page 97

    Tilt the system board up to the left slightly (2), and then remove the system board (3). NOTE: A thermal pad services a component on the bottom of the system board. Replacement thermal material is included with all system board spare part kits. Reverse this procedure to install the system board.

  • Page 98: Optical Drive Cable

    Optical drive cable Description Spare part number Optical drive cable (includes cable bracket) 685084-001 Before removing the optical drive cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 99

    Release the optical drive cable from the clips (4) built into the base enclosure. Reverse this procedure to install the optical drive cable. Component replacement procedures...

  • Page 100: Fan/heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Fan/heat sink assembly for use only with computer models equipped with an AMD processor 688281-001 Fan/heat sink assembly for use only with computer models equipped with an Intel processor and a 685087-001 graphics subsystem with discrete video memory Fan/heat sink assembly for use only with computer models equipped with an Intel processor and a...

  • Page 101

    To remove the fan/heat sink assembly: Disconnect the fan cable (1) from the system board. Loosen the screws on the heat sink (2) that secure the fan/heat sink assembly to the system board. NOTE: The number of screws used to secure the fan/heat sink assembly to the system board varies by computer model.

  • Page 102

    NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory. Chapter 4 Removal and replacement procedures...

  • Page 103

    The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/heat sink assembly, processor, and system board spare part kits. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor.

  • Page 104

    ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory. ●...

  • Page 105

    ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Reverse this procedure to reassemble and install the fan/heat sink assembly. Component replacement procedures...

  • Page 106: Processor

    Processor NOTE: This section applies only to computer models equipped with an Intel processor. AMD processors come soldered to the system board and cannot be removed or replaced. NOTE: The processor spare part kit includes replacement thermal materials. Description Spare part number Intel Core i5 processors (3.0-MB L3 cache, dual core, 35 W): 3230M 2.60-GHz processor 711903-001...

  • Page 107

    Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 41), and then remove the following components: ● WLAN module (see WLAN module on page ●...

  • Page 108

    Lift the processor (3) straight up, and then remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. 100 Chapter 4 Removal and replacement procedures...

  • Page 109: Using Computer Setup, Starting Computer Setup, Navigating And Selecting In Computer Setup

    Computer Setup (BIOS) and Advanced System Diagnostics Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 110: Restoring Factory Settings In Computer Setup

    NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. Press to enter Computer Setup. To exit Computer Setup menus, choose one of the following methods: ●...

  • Page 111: Updating The Bios, Determining The Bios Version, Downloading A Bios Update

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 112: Using Advanced System Diagnostics

    NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: From the Start screen, type explorer, and then select File Explorer.

  • Page 113: Starting Computer Setup, Using Computer Setup, Navigating And Selecting In Computer Setup

    To start Advanced System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

  • Page 114

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File >...

  • Page 115: Determining The Bios Version, Updating The Bios, Downloading A Bios Update

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 116

    NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: From the Start screen, type explorer, and then select File Explorer.

  • Page 117

    To start Advanced System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

  • Page 118: Specifications, Computer Specifications

    Specifications Computer specifications Metric U.S. Dimensions Depth 23.1 cm 9.09 in Width 34.2 cm 13.46 in Height (front to back) 3.00 to 3.55 cm 1.18 to 1.40 in Weight 2.19 kg 4.84 lb Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A –...

  • Page 119: Inch Display Specifications

    14.0-inch display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1366 ×...

  • Page 120: Hard Drive Specifications

    Hard drive specifications 750-GB* 640-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 115.0 g 100.0 g 98.8 g 98.8 g Interface type...

  • Page 121: Backup And Recovery, Windows 7 – Backup And Recovery

    Backup and recovery Windows 7 – Backup and recovery To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only) with an optional external optical drive, or create system restore points.

  • Page 122: Backing Up Your Information, Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs as follows: ● Windows DVD—Installs the operating system without additional drivers or applications. Choosing this selection creates a DVD that restores the original operating system and the software programs installed at the factory. ●...

  • Page 123: Performing A System Recovery, Using The Windows Recovery Tools

    NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create a system repair disc (select models only).

  • Page 124: Using F11 Recovery Tools, Using A Windows 7 Operating System Dvd (purchased Separately)

    Select Startup Repair. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. Using f11 recovery tools CAUTION: Using recovery tools completely erases hard drive contents and reformats the hard drive.

  • Page 125: Windows 8 – Backup And Recovery, Backing Up Your Information

    Click Next. Select Repair your computer. Follow the on-screen instructions. After the repair is completed: Eject the Windows 7 operating system DVD, and then insert the Driver Recovery disc. Install the Hardware Enabling Drivers first, and then install Recommended Applications. Windows 8 –...

  • Page 126: Using The Windows Recovery Tools, Performing A System Recovery

    To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.

  • Page 127: Using Windows 8 Operating System Media (purchased Separately), Using F11 Recovery Tools

    Select Troubleshoot, select Advanced Options, and then select Automatic Repair. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. From the Start screen, type help, and then select Help and Support.

  • Page 128: Using Windows Refresh For Quick And Easy Recovery, Remove Everything And Reinstall Windows

    After the repair is completed: Eject the Windows 8 operating system media and then insert the Driver Recovery media. Install the Hardware Enabling Drivers first, and then install Recommended Applications. Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.

  • Page 129: Using Hp Software Setup

    To use the Start screen: On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. Click Settings. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.

  • Page 130: Power Cord Set Requirements, Requirements For All Countries

    The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 131: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...

  • Page 132

    For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm conductor size, with plug BS 1363/A with BSI or ASTA marks.

  • Page 133: Recycling, Battery, Display

    Recycling Battery When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.

  • Page 134

    Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.

  • Page 135

    Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.

  • Page 136

    Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.

  • Page 137

    Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight from the backlight frame.

  • Page 138

    Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel.

  • Page 139: Index

    Index right TouchPad 13 removing 42, 79 AC adapter light, identifying 9 TouchPad on/off 13 spare part number 29 AC adapter, spare part number display bumpers, spare part number 29 cables, service considerations 33 advanced system diagnostics display cable caps lock light, identifying 14 104, 108 illustrated 24 chipset, product description 3...

  • Page 140

    model name 1 graphics, product description 3 jacks Mylar screw covers, spare part grounding guidelines 34 audio-in (microphone) 10 number 29 guidelines audio-out (headphone) 10 equipment 37 network 10 network jack, identifying 10 grounding 34 RJ-45 (network) 10 packaging 36 transporting 36 operating system 7 keyboard...

  • Page 141

    removing 75 RTC battery top cover spare part number 29 illustrated 21 illustrated 19 power connector, identifying 9 removing 57 removing 63 power cord spare part number 28 TouchPad button board requirements for all countries rubber illustrated 19 computer feet, spare part removing 69 requirements for specific number 29...

  • Page 142

    removing 85 spare part number 29 wireless light, identifying 14 wireless module compartment, identifying 17 wireless, product description 5 WLAN module illustrated 21 removing 49 spare part number 28, 29 workstation guidelines 36 134 Index...

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