HP 240RT G9 Maintenance And Service Manual
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HP 240RT G9 Maintenance And Service Manual

HP 240RT G9 Maintenance And Service Manual

14 inch notebook pc
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Maintenance and Service Guide HP 240R
14 inch G9 Notebook PC and HP 240RT 14
inch G9 Notebook PC
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and
more.

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Summary of Contents for HP 240RT G9

  • Page 1 Maintenance and Service Guide HP 240R 14 inch G9 Notebook PC and HP 240RT 14 inch G9 Notebook PC SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

  • Page 2: Legal Information

    HP Inc. under to be bound by the terms of the HP End Not all features are available in all license. Intel, Core, and Iris are trademarks User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.

  • Page 4: Table Of Contents

    Grounding the work area......................................23 Recommended materials and equipment..............................23 Cleaning your computer........................................24 Enabling HP Easy Clean (select products only) ............................24 Removing dirt and debris from your computer............................24 Cleaning your computer with a disinfectant............................... 25 Caring for wood veneer (select products only) ............................26...
  • Page 5 8 Backing up, restoring, and recovering....................................65 Backing up information and creating recovery media...........................65 Using Windows tools for backing up.................................65 Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products only)................................................65 Restoring and recovering your system..................................65 Creating a system restore ......................................66...
  • Page 6 Accessing HP PC Hardware Diagnostics Windows..........................68 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........68 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)....69 Downloading HP PC Hardware Diagnostics Windows........................69 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........69 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........69...
  • Page 7 HP Adaptive Battery Optimizer (consumer notebooks)........................86 HP Battery Health Manager (commercial notebooks)........................86 14 Recycling................................................87 Index....................................................88...

  • Page 8: Product Description

    Intel Core i3-N350 (max turbo up to 3.8 GHz, 8 cores, 6 MB cache, 7 W) (available only for HP 240RT inch G9 Notebook PC models) Intel Core 3 100U (max turbo up to 4.7 GHz, 6 cores, 10 MB cache, 15 W) (available only for HP 240R inch G9 Notebook PC models) Intel Core 5 120U (max turbo up to 5.0 GHz, 10 cores, 12 MB cache, 15 W) (available only for HP 240R inch...
  • Page 9 Realtek 8852BE-VS Wi-Fi® 6 + Bluetooth® 5.3 Realtek 8852BE Wi-Fi 6 + Bluetooth 5.3 Realtek 8852BE-VT Wi-Fi 6 + Bluetooth 5.4 (available only for HP 240RT 14 inch G9 Notebook PC models) Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust panel resolution to fit embedded panel and external monitor connected) HDMI v1.4 supporting: up to 1920 ×...
  • Page 10 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise available with a Volume Licensing Agreement)

  • Page 11: Getting To Know Your Computer

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 12: Left Side

    Table 2-1 Right-side components and their descriptions (continued) Component Description AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. Blinking amber: The AC adapter is disconnected and ● the battery has reached a low battery level. ●...

  • Page 13: Display

    The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...

  • Page 14: Keyboard Area

    For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.

  • Page 15: Touchpad Components

    Using an external mouse, click the touchpad button. If you are not using an external mouse, press the key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button. Touchpad components Identify the touchpad components. Table 2-4 Touchpad components and their descriptions Component...

  • Page 16: Buttons, Speakers, And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Buttons, speakers, and fingerprint reader Identify the computer buttons, speakers, and fingerprint reader.
  • Page 17 Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box and press enter.

  • Page 18: Special Keys

    Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. When the computer is on, press the button briefly to ● initiate Sleep.

  • Page 19: Bottom

    Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 20: Labels

    Table 2-9 Service label components Component Serial number Product ID HP product name and model number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 21: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Chapter 3 Illustrated parts catalog...
  • Page 22 N96326-xx1 Intel Core i3-1315U processor (available only for HP 240R 14 inch G9 Notebook PC models) N96325-xx1 Intel Core i3-N350 128 GB processor (available only for HP 240RT 14 inch G9 Notebook PC P25319-xx1 models) Intel Core i3-N350 processor (available only for HP 240RT 14 inch G9 Notebook PC models)
  • Page 23 (14) Solid-state drive (PCIe-4 × 4) 1 TB (M.2 2280) N45474-005 1 TB (M.2 2280) (available only for HP 240R 14 inch G9 Notebook PC models for use in the N77394-005 People's Republic of China (PRC)) 512 GB (M.2 2280) N45476-005 512 GB (M.2 2280) (for use in the PRC)

  • Page 24: Display Assembly Subcomponents

    M23371-001 Display bezel M99758-001 Display panel FHD, antiglare, 300 nits (available only for HP 240R 14 inch G9 Notebook PC models) N96329-001 HD, antiglare, 250 nits (available only for HP 240R 14 inch G9 Notebook PC models) N96328-001 FHD, antiglare, 300 nits (available only for HP 240RT 14 inch G9 Notebook PC models)

  • Page 25: Miscellaneous Parts

    45 W, nPFC, 4.5 mm 741727-001 65 W, nPFC, 4.5 mm N31180-001 65 W, nPFC, 4.5 mm (available only for HP 240RT 14 inch G9 Notebook PC models) P09581-001 65 W, nPFC, USB-C, 1.8 m (6 ft) L67440-001 65 W, nPFC, USB-C, 1.8 m (6 ft), HF N90678-001 Power cord (3-pin, black, 1.0 m [3.3 ft]) for use in:...
  • Page 26 Table 3-3 Miscellaneous parts and their descriptions (continued) Component Spare part number Israel L19362-001 Italy L19364-001 Japan L19365-001 North America L19367-001 The People’s Republic of China L19368-001 South America L19369-001 South Korea L19366-001 Switzerland L19370-001 Thailand L19371-001 Taiwan L19372-001 United Kingdom L19373-001 Duckhead power adapter Japan...

  • Page 27: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 28: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 29: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 30: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 31: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 32: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 33: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Chapter 4 Removal and replacement procedures preliminary requirements...
  • Page 34 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 35 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 36: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 37: Bottom Cover

    Table 5-2 Bottom cover descriptions and part numbers Description Spare part number Bottom cover (for use with HP 240R 14 inch G9 Notebook PC models) N96332-001 Bottom cover (for use with HP 240RT 14 inch G9 Notebook PC models) P36439-001...
  • Page 38 Prepare the computer for disassembly (see Preparation for disassembly on page 29). Remove the rubber feet (see Rubber feet on page 29). Remove the bottom cover: Remove the four Phillips M2.5 × 6.0 screws (1) from under the feet, and the two Phillips M2.5 × 4.0 screws (2) in the front corners of the bottom cover.
  • Page 39 To replace the bottom cover, reverse the removal procedures. When replacing the bottom cover: ● Remove the Feature Byte label from the inside of the old bottom cover and place it on the inside of the new bottom cover. ● Remove the service tag label from the inside of the old bottom cover and place it on the outside of the new bottom cover.

  • Page 40: Battery

    Regulatory, Safety, and Environmental Notices . To access For additional battery information, see the this guide, select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Before removing the battery, follow these steps:...

  • Page 41: Installing A New Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 42 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 43 Open the empty battery containment tray. Remove the paper backing layer from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery. Press down on the indentations on the tray (3) to adhere it to the battery. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 44 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. To install the battery using the revive kit: Open the containment tray that includes the new battery.
  • Page 45 Install the Phillips screws (1) to secure the battery. Number of screws and screw locations might vary. Lift the containment tray (2) off the battery, NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on.

  • Page 46: Removal And Replacement Procedures For Authorized Service Provider Parts

    Realtek 8852BE-VS Wi-Fi 6 + Bluetooth 5.3 M91238-005 Realtek 8852BE Wi-Fi 6 + Bluetooth 5.3 (for use with HP 240R 14 inch G9 Notebook PC models) N26166-005 Realtek 8825BE-VT Wi-Fi 6 + Bluetooth 5.4 (for use with HP 240RT 14 inch G9 Notebook PC models)
  • Page 47 Remove the battery (see Removing and reinstalling the same battery on page 33). Remove the WLAN module: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN antenna cable is connected to the WLAN module Aux terminal.

  • Page 48: Memory Module

    Table 6-2 Memory module descriptions and part numbers Description Spare part number 4 GB (for use with HP 240R 14 inch G9 Notebook PC models) L83673-005 4 GB (for use with HP 240RT 14 inch G9 Notebook PC models) N77401-005...

  • Page 49: Solid-State Drive

    Table 6-3 Solid-state drive descriptions and part numbers Description Spare part number 1 TB (M.2 2280) (for use with HP 240R 14 inch G9 Notebook PC models) N45474-005 1 TB (M.2 2280) (for use in the PRC) N77394-005 512 GB (M.2 2280) (for use with HP 240R 14 inch G9 Notebook PC models) N45476-005 512 GB (M.2 2280) (for use in the PRC)

  • Page 50: Speakers

    Remove the solid-state drive: Remove the Phillips M2.0 × 2.0 screw (1) that secures the drive to the system board. Remove the drive (2) by pulling it away from the connector. NOTE: Solid-state drives are designed with notches to prevent incorrect insertion. NOTE: The illustration below shows the M.2 2280 form factor.

  • Page 51: Touchpad Click Board And Touchpad

    Lift the speakers (3) out of the computer. To install the speakers, reverse this procedure. Touchpad click board and touchpad To remove the touchpad click board and touchpad, use this procedure and illustration. Table 6-5 Touchpad click board and touchpad part descriptions and part numbers Description Spare part number Touchpad click board...

  • Page 52: Usb/Power Button Board

    Disconnect the touchpad clock board cable (2) from the touchpad. Remove the two Phillips M2.0 × 2.0 screws (3) that secure the touchpad click board to the computer. Remove the board (4) from the computer. NOTE: The edge of the board sits under clips. Be sure to slide the board out from under the clips to prevent damage to the board or clips.

  • Page 53: Fan

    Table 6-6 USB/power button board and cable descriptions and part numbers Description Spare part number USB/power button board N96335-001 USB/power button board cable N96337-001 USB/power button board bracket P04607-001 Before removing the USB/power button board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 29).

  • Page 54: System Board

    Table 6-7 Fan description and part number Description Spare part number N96333-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 29). Remove the rubber feet (see Rubber feet on page 29).
  • Page 55 Intel Processor N150 (available only for HP 240RT 14 inch G9 Notebook PC models) P25322-xx1 Intel Core 3 100U processor (for use with HP 240R 14 inch G9 Notebook PC models) P23197-xx1 Intel Core 5 120U processor (for use with HP 240R 14 inch G9 Notebook PC models)
  • Page 56 Position the computer upright, and then disconnect the following cables from the system board: (1) USB board cable (2) WLAN antenna cables (3) Touchpad button board cable (4) Keyboard cable (5) Backlight cable (6) Speaker cable (7) Power connector cable (8) Display cable NOTE: Hard drive not available in this model.

  • Page 57: Heat Sink

    Lift the system board (3) out of the computer. To install the system board, reverse this procedure. Heat sink To remove the heat sink, use this procedure and illustration. Table 6-9 Heat sink description and part number Description Spare part number Heat sink N06929-001 NOTE:...
  • Page 58 Remove the heat sink (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the integrated system board processor (1) and the heat sink (2).

  • Page 59: Display Assembly

    Display assembly To remove the display assembly, use this procedure and illustration. Before removing the display assembly, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 29). Remove the rubber feet (see Rubber feet on page 29).
  • Page 60 Rotate the hinges (3) upward, and then remove the display (4). Lift the hinge cap to remove it from display. The hinge cap is available as spare part number M23371-001. Display assembly...
  • Page 61 Flex the inside of the top edge (1), left and right sides (2), and the inside of the bottom edge (3) of the display bezel until the bezel disengages from the display rear cover. Remove the bezel (4). The bezel is available as spare part number M99758-001. NOTE: To avoid damaging the panel, do not use a tool to release the inside of the bezel.
  • Page 62 To remove the display panel: Use tweezers to grasp the adhesive tape (1) near the bottom corners of the display panel. Pull the tape out from under the right (2) and left (3) corners of the display panel until it is completely removed.
  • Page 63 (2). Lift the display panel (3) to remove it. For HP 240R 14 inch G9 Notebook PC models, the display panels are available as spare part number N96328-001 for HD models and N96329-001 for FHD models.
  • Page 64 When installing a new panel, be sure to install the stretchable tape along the left and right sides of the inside of the display enclosure. Stretchable tape is included in the Adhesive Kit as spare part number L24491-001. To remove the display hinges: Remove the three Phillips M2.5 ×...
  • Page 65 (2) from the camera module. Lift the cable (3) from the display rear cover to disengage the adhesive that secures the cable to the cover. For HP 240R 14 inch G9 Notebook PC models, the display/camera cables are available as spare part number L24492-001 for HD models and L24493-001 for FHD models.

  • Page 66: Power Connector

    Wireless antennas and cables are available as spare part number L29012-001 for models with a single antenna and L24640-001 for models with dual antennas. If replacing the display enclosure, be sure that the subcomponents are transferred to the new enclosure. To reassemble and install the display assembly, reverse this procedure.

  • Page 67: Top Cover With Keyboard

    Remove the power connector (2) from the computer. To install the power connector, reverse this procedure. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top covers with keyboards. The second table provides the country codes.
  • Page 68 Table 6-12 Keyboard country codes (continued) For use in country Spare For use in country Spare For use in country Spare or region part or region part or region part number number number France -051 Portugal -131 Thailand -281 Germany -041 Romania -271...

  • Page 69: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs . Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 70: Preparing For A Bios Update

    AC adapter provided with the computer (select products only), a replacement AC adapter provided by HP, or an AC adapter with the power rating specified on the product label. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 71: Installing A Bios Update

    Installing a BIOS update BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer. Select your hard drive designation.

  • Page 72: Backing Up, Restoring, And Recovering

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 73: Creating A System Restore

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 74: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

  • Page 75: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 76: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 77: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 78: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 79: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 80: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 81: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 82: Display Specifications

    Display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 1920 × 1080 FHD 1366 × 768 HD Surface treatment Antiglare Brightness 250 nits (HD) 300 nits (FHD) Viewing angle SVA (HD) UWVA (FHD)
  • Page 83 Table 10-3 Solid-state drive specifications (continued) 512 GB* 1 TB* Operating temperature 0°C to 70°C 0°C to 70°C (32°F to 158°F) (32°F to 158°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly.

  • Page 84: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 85 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 86: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 87: Questions And Answers

    Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections. However, the administrator can configure the system to allow users to store data locally. The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password.

  • Page 88: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 89: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 90 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI...
  • Page 91 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 92: Swelling Or Deformation Of Notebook Battery

    HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety issue.

  • Page 93: Hp Adaptive Battery Optimizer (Consumer Notebooks)

    HP Adaptive Battery Optimizer (consumer notebooks) HP Adaptive Battery Optimizer technology can help mitigate the factors that cause the battery to swell. It is available on select HP OMEN, HP Spectre, HP Pavilion, and HP ENVY notebook computers. HP Adaptive Battery Optimizer has been available on select gaming notebooks since 2019 and select consumer notebooks since 2020.

  • Page 94: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...

  • Page 95: Index

    (headphone)/audio-in caring for wood veneer 26 illustrated 17, 52 (microphone) combo jack, disinfecting 25 product description 1 identifying 4 HP Easy Clean 24 removing 52 removing dirt and debris 24 display rear cover components display rear cover backup, creating 65...
  • Page 96 52 requirements for specific AC adapter and battery 5 spare part number 17 countries and regions 82 camera 7 HP PC Hardware Diagnostics UEFI set requirements 82 caps lock 9 downloading 71 power light, identifying 6 drive 6 failure ID code 70...
  • Page 97 13 illustrated 15 vents, identifying 12 wireless certification labels 13 removing 47 Remote HP PC Hardware spare part number 15, 47 Diagnostics UEFI settings system board hook 47 Windows customizing 73 illustrated 15 backup 65...

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