HP 240 G5 Maintenance And Service Manual
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HP 240 G5 Maintenance And Service Manual

HP 240 G5 Maintenance And Service Manual

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HP Notebook PC
HP 240 G5 Notebook PC
HP 246 G5 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP 240 G5

  • Page 1 HP Notebook PC HP 240 G5 Notebook PC HP 246 G5 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 HP Notebook PC models, Intel 5th and 6th generation processors ..............1 HP Notebook PC models, Intel 7th generation processors ................... 6 HP Notebook 240/246 G5 PC models ........................10 2 External component identification ........................ 15 Display .................................
  • Page 6 Component replacement procedures ........................41 Bottom cover ............................. 42 Hard drive ............................44 Solid-state drive/eMMC drive (HP Notebook PC models only) ............46 Solid-state drive board (HP Notebook PC models only) ..............47 eMMC module ............................ 48 WLAN module ............................ 50 Memory module ..........................
  • Page 7 Removing the HP Recovery partition (select products only) ......... 85 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 87 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............87 10 Specifications ............................89 Computer specifications ............................89 35.6-cm (14.0-in) display specifications ......................90 Hard drive specifications .............................
  • Page 8 viii...

  • Page 9: Product Description

    Product description HP Notebook PC models, Intel 5th and 6th generation processors Category Description DIS 6th DIS 5th 5th Gen Pent/Ce Pent/Cel, Core Core Core on-board (R7) Core Core (R5) Product HP Notebook PC √ √ √ √ √ √...
  • Page 10 Category Description DIS 6th DIS 5th 5th Gen Pent/Ce Pent/Cel, Core Core Core on-board (R7) Core Core (R5) AMD Radeon™ R7 M440 R16M-M1-70 with 4096 MB or 2048 GB of dedicated video memory AMD Radeon R5 M430 R16M-M1-30 with √ 4096 MB or 2048 MB of dedicated video memory Support HD Decode, DX12, and HDMI...
  • Page 11 Supports configuration without optical drive Webcam/ HP TrueVision HD: HD camera - activity LED, √ √ √ √ √ √ √ USB 2.0, BSI sensor, 1280 x 720 by 30 frames per second HP Notebook PC models, Intel 5th and 6th generation processors...
  • Page 12 DIS 5th 5th Gen Pent/Ce Pent/Cel, Core Core Core on-board (R7) Core Core (R5) HP Webcam– 640 x 480 by 24 frames per second Single digital microphone HP Noise Cancellation enabled Audio DTS Studio Sound √ √ √ √ √ √...
  • Page 13 CPPP Windows 10 Home High End China Language Edition FreeDOS 2.0 √ √ √ √ √ √ √ Service End-user replaceable parts √ √ √ √ √ √ √ AC adapter Battery Optical drive HP Notebook PC models, Intel 5th and 6th generation processors...

  • Page 14: Hp Notebook Pc Models, Intel 7Th Generation Processors

    HP Notebook PC models, Intel 7th generation processors Category Description UMA Pent/ UMA Pent/ Core Core Core Pent/Ce Cel, on- Cel, on- M1-70 M1-30 board mem board mem +eMMC +HDD Product HP Notebook PC √ √ √ √ √ √...
  • Page 15 1-TB, 5400-rpm, 9.5-mm SSHD w/8 GB NAND 500-GB, 5400-rpm, 7.0-mm SSHD w/8 GB NAND M.2 SATA-3 SSD √ √ √ √ √ 256 GB 128 GB eMMC configurations √ 64 GB 32 GB √ √ HP Notebook PC models, Intel 7th generation processors...
  • Page 16 √ √ √ √ √ √ USB 2.0, BSI sensor, 720p by 30 frames per second HP Webcam– 640 x 480 by 24 frames per second Single digital microphone HP Noise Cancellation enabled Audio DTS Studio Sound √ √ √...
  • Page 17 Windows 10 Home Value Notebook EM/SL √ √ Windows 10 Home Entry Notebook with OneDrive EM/SL CPPP Windows 10 Home China/SL 64 √ √ √ √ Windows 10 Home EM/SL 64 SEAP HP Notebook PC models, Intel 7th generation processors...

  • Page 18: Hp Notebook 240/246 G5 Pc Models

    √ √ √ √ Service End-user replaceable parts √ √ √ √ √ √ AC adapter Battery Optical drive HP Notebook 240/246 G5 PC models Category Description Kaby Skyla Broadwe Apollo Braswell Bay Trail Lake Lake Celeron Pentium Celeron Product HP 240 G5 Notebook PC √...
  • Page 19 4096-MB total system memory (4096×1) or (2048×2) Two non-customer-accessible/upgradable √ √ memory module slots DDR3L-1600 dual channel support Supports up to 16 GB of system RAM in the following configurations: ● 16384-MB total system memory (8192×2) HP Notebook 240/246 G5 PC models...
  • Page 20 √ √ √ √ √ √ 2.0, BSI sensor, 1280 x 720 by 30 frames per second HP Webcam– 640 x 480 by 24 frames per second HP Noise Cancellation enabled Audio DTS Studio Sound √ √ √ √ √...
  • Page 21 √ + BT4.0 Combo Adapter ● Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi- Fi Adapter ● Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi- Fi + BT4.0 Combo Adapter (HP Notebook PC models only) Intel Widi support √ √ √ Compatible with Miracast-certified devices √...
  • Page 22 Category Description Kaby Skyla Broadwe Apollo Braswell Bay Trail Lake Lake Celeron Pentium Celeron 1 meter power cord √ √ √ √ √ √ Batteries √ √ √ √ √ √ 4-cell, 41-Whr Li-ion battery 3-cell, 31-Whr Li-ion battery √ √...

  • Page 23: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. ▲ Display...

  • Page 24: Right Side

    Right side Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 25: Left Side

    Left side Component Description Power connector Connects an AC adapter. AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ●...

  • Page 26: Top

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select All apps, select HP Help and ▲ Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 27: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on.

  • Page 28: Button

    Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 29: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 30: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 31: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
  • Page 32 Chapter 2 External component identification...

  • Page 33: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 34 For display assembly spare part information, see Display assembly subcomponents on page Top cover/keyboard (includes touchpad) NOTE: For a list of country codes, see Top cover/keyboard on page For use only in HP Notebook PC models: Turbo silver 858078-xx1 ● ● White silver 858079-xx1 ●...
  • Page 35 Intel Celeron N3060 processor and 2 GB of system RAM 858039-xx1 ● Intel Celeron N3060 processor, 2 GB system RAM, and 32 GB eMMC drive 858038-xx1 HP 240 G5 models with UMA graphics memory: ● Intel Core i7-7500U processor L08857-xx1 ●...
  • Page 36 Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo 806723-005 Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter 857334-855 Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter (HP Notebook PC models 863934-855 only) (15)

  • Page 37: Mass Storage Devices

    256 GB 865902-004 128 GB 827560-023 (19) Solid-state drive board (includes cable)(HP Notebook PC models only) 822347-001 (20) Solid-state drive support kit (HP Notebook PC models only) 863118-001 eMMC drive, includes eMMC board, bracket, cable, foam, and screws (not illustrated)

  • Page 38: Miscellaneous Parts

    732000-005 Hard drive bracket 859126-001 Hard drive connector 815139-001 Miscellaneous parts Component Spare part number HP Smart AC adapter (4.5 mm, non-PFC) 65-W EM 714635-850 65-W (HP Notebook PC models only) 710412-001 45-W 741553-850 Power cord (3-pin, black, 1.00-m): For use in Argentina...

  • Page 39: Display Assembly Subcomponents

    For use in the United Kingdom and Singapore 213351-008 Rubber Kit (includes front and rear feet) For use in HP Notebook PC models 862192-001 For use in HP 240/246 G5 Notebook PC models 813522-001 Screw Kit 813523-001 HP Chroma Sleeve (black/red; 14.1-inch)
  • Page 40 Item Component Spare part number ● 860573-001 ● 860574-001 For use in HP 240/246 G5 Notebook PC models: 864838-001 Hinges (left and right; includes insulator screws) (3a) Left and right hinges 858076-001 (3b) Top hinge 858702-001 Display cable (includes display panel cable and webcam/microphone cable)

  • Page 41: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 42: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 43: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 44 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 45: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 46: Battery

    Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Optical Drive

    Optical drive NOTE: Optical drive spare part kits include bracket and bezel. Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive (includes bracket and bezel) 863675-001 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 48 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 49: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 50: Bottom Cover

    Bottom cover for use in HP Notebook PC models without an optical drive 858072-001 Bottom cover for use in HP 240/246 G5 Notebook PC models with an optical drive 860455-001 Bottom cover for use in HP 240/246 G5 Notebook PC models without an optical drive...
  • Page 51 Start prying near the optical drive bay and work around to the back and side to separate the bottom cover from the computer (1). Remove the bottom cover (2). Reverse this procedure to install the bottom cover. Component replacement procedures...

  • Page 52: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or cable. Description Spare part number Hard drive 2-TB, 5400-rpm, 2.5-inch 912487-855 1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005 1-TB, 5400-rpm, 2.5-in 778192-005 500-GB, 5400-rpm, 7-mm 778186-005 500-GB, hybrid 8 GB SSD, 5400-rpm, 7-mm 732000-005...
  • Page 53 Lift the hard drive assembly from the computer (2). To disassemble the hard drive, pull the connector away from the drive to remove it (1). Flex the sides of the bracket (2), and then remove it from the hard drive (3). Reverse this procedure to reassemble and install the hard drive.

  • Page 54: Solid-State Drive/Emmc Drive (Hp Notebook Pc Models Only)

    Solid-state drive/eMMC drive (HP Notebook PC models only) Description Spare part number Solid-state drive, 256-GB solid-state drive, M.2 865902-004 Solid-state drive, 128-GB solid-state drive, M.2 827560-023 eMMC drive, 64 GB, includes eMMC board, bracket, cable, foam, and screws 903803-001 eMMC drive, 32 GB, includes eMMC board, bracket, cable, foam, and screws...

  • Page 55: Solid-State Drive Board (Hp Notebook Pc Models Only)

    Solid-state drive board (HP Notebook PC models only) Description Spare part number Solid-state drive board (includes cable) 822347-001 Before removing the solid-state drive board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: Emmc Module

    eMMC module Description Spare part number eMMC drive, M.2, 64 GB (includes eMMC board, bracket, cable, foam, and screws) 903803-001 eMMC drive, M.2, 32 GB (includes eMMC board, bracket, cable, foam, and screws) 861964-001 Before removing the eMMC module, follow these steps: Shut down the computer.
  • Page 57 If you need to remove the eMMC bracket, slide the bracket toward the edge of the computer to disengage it from the clips (1). Lift the bracket from the computer (2). Reverse this procedure to install the eMMC module. To install the eMMC bracket, slide the bracket onto the clips (1) and then rotate it downward into place (2). Component replacement procedures...

  • Page 58: Wlan Module

    Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo 806723-005 Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter 857334-855 Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter (HP Notebook PC models 863934-855 only) CAUTION:...
  • Page 59 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 60: Memory Module

    Spare part number Memory module (PC3L, 12800, 1600-MHz) For use in models with 5th generation Intel Core processors, Intel Pentium processors, and Intel Celeron processors: 8-GB (HP Notebook PC models only) 693374-005 4-GB (HP Notebook PC models only) 691740-005 2-GB...
  • Page 61 Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 62: Rtc Battery

    RTC battery Description Spare part number RTC battery 718440-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 63: Usb Board

    USB board Description Spare part number USB board (includes cable) 813515-001 USB board for use in fanless models (includes cable) 942267-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: Speakers

    Speakers Description Spare part number Speakers (left and right; includes tape) 858083-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 65: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 813516-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 66: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with discrete graphics memory and 6th generation Intel Core processors 830009-001 Heat sink for use in models with UMA graphics memory and 6th generation Intel Core processors 830008-001 Heat sink for use in models with discrete graphics memory and 5th generation Intel Core processors 858024-001...
  • Page 67 Remove the heat sink assembly from the system board (2). NOTE: Heat sink appearance may vary. Discrete graphics On models with UMA graphics, remove the four Phillips PM2.0×3.0 screws (1) on the heat sink that secure the heat sink assembly to the system board. Remove the heat sink assembly from the system board (2).
  • Page 68 ● UMA graphics Heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 69: Fan

    IMPORTANT: Models both with and without fans are available. If there is not a fan already installed, DO NOT add a fan to the computer. DO NOT install a fan into a fanless model. Description Spare part number 813506-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer.
  • Page 70 Remove the fan from the computer (5). Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: System Board

    All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 10 operating system HP Notebook PC models with discrete graphics memory Intel Core i7-7500U processor and 4 GB of discrete graphics memory (R7M1-70) 902590-xx1 ●...
  • Page 72 Intel Celeron N3060 processor and 2 GB of system RAM 858039-xx1 ● Intel Celeron N3060 processor, 2 GB system RAM, and 32 GB eMMC drive 858038-xx1 HP 240 G5 models with UMA graphics memory: ● Intel Core i7-7500U processor L08857-xx1 ●...
  • Page 73 To remove the system board: Remove the display cables by lifting the black and silver tape that secures the cable to the fan (1). Lift the tape that covers the cable in the space between the two memory modules (2). Lift the pieces of tape along the side of the system board (3).
  • Page 74 Position the computer upright, and then disconnect the following cables from the system board: (1): Keyboard cable (2): Hard drive cable (3): USB board cable (4): TouchPad button board cable (5): Speaker cable (6): Fan cable (7): Power button board cable (8): Power connector cable Remove the Phillips PM2.0×3.0 screw (1) that secures the system board to the computer.
  • Page 75 Lift the system board out of the computer (3). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 76: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 813517-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 77: Display Assembly

    White silver models 858067-001 Turbo silver models 858066-001 Blue models 858070-001 Display enclosure for use in HP 240/246 G5 Notebook PC models (includes insulator screws) 860456-001 Hinges (left and right) (includes insulator screws) 858076-001 Hinge (top) 858702-001 Webcam/microphone module for use in HP Notebook PC models (includes insulator screws)
  • Page 78 Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 79 At the seams in the front of the display hinges, use a plastic, non-marking tool (1) to separate the bezel (2) from the display enclosure. Component replacement procedures...
  • Page 80 At the seam in the bottom of the display, use a plastic, non-marking tool (1) to separate the bezel (2) from the display enclosure. Lift the left (1), top (2), and the right sides (3) of the bezel to loosen it from the display. Lift the bezel off the display (4).
  • Page 81 Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module (2). To remove the display panel: Remove the four Phillips PM2.0×2.4 screws that secure the display panel to the enclosure. Rotate the display panel off the display enclosure (1) to gain access to the display cable connection on the back of the panel.
  • Page 82 On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3). To remove the display hinges: Remove the two Phillips PM2.0×3.0 screws (1) that secure the top hinge to the display enclosure. Lift the tape (2), and then remove the top display hinge (3).
  • Page 83 Remove the left and right display hinges (4). To remove the wireless cable and antenna (1), release the cable from the clips built into the display enclosure (2), and then remove the cable and antenna. Component replacement procedures...
  • Page 84 To remove the display/webcam cable, remove the cable from the clips built into the display enclosure, and then remove the cable from the display enclosure. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.

  • Page 85: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 813505-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 86: Top Cover/Keyboard

    NOTE: All top cover/keyboard spare part kits include TouchPad. Description Spare part number Top cover/keyboard for use in turbo silver HP Notebook PC models 858078-xx1 Top cover/keyboard for use in white silver HP Notebook PC models 858079-xx1 Top cover/keyboard for use in red HP Notebook PC models...

  • Page 87: Using Setup Utility (Bios) In Windows 10

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 88: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 89: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 90: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 91: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 92: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 93: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
  • Page 94 Chapter 8 Backing up, restoring, and recovering in Windows 10...

  • Page 95: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 96 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 97: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 241.5 mm 9.51 in Width 345.4 mm 13.60 in Height 23.9 mm 0.94 in Weight 1900 g 4.19 lb 3 cell battery, hard drive and optical drive 1940 g 4.28 lb 4 cell battery, hard drive and optical drive 1780 g 3.92 lb...

  • Page 98: 35.6-Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Brightness 220 nits Resolution 1366 × 768 Viewing angle SVA or UWVA Backlight WLED Graphics adapter Thickness 3.0 mm Chapter 10 Specifications...

  • Page 99: Hard Drive Specifications

    Hard drive specifications 1-TB* 500-GB* Dimensions Height 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.6 mm Width 69.9 mm 70.1 mm Weight 107.0 g 92.0 g Interface type SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security...

  • Page 100: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Component Value Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-...

  • Page 101: 11 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 102 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 103 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.
  • Page 104 NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. Turn on or restart the computer, and then press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

  • Page 105: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 106 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Chapter 11 Statement of memory volatility...

  • Page 107: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 108: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 109: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 110: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 111 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm or 1.25mm conductor size.
  • Page 112 104 Chapter 12 Power cord set requirements...

  • Page 113: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 114 106 Chapter 13 Recycling...

  • Page 115: Index

    19 spare part number 29, 30, 46, illustrated 32 chipset, product description 1 removing 73, 74 components for the HP Notebook 14 eMMC module HP PC Hardware Diagnostics (UEFI) computer model removing 48 using 87...
  • Page 116 16 removing 57 system 83 RJ-45 (network) status 17 power button, identifying 20 USB flash drive 84 power connector cable using HP Recovery media 82 illustrated 26 recovery media mass storage devices removing 77 creating 81 illustrated 29 power connector, identifying 17...
  • Page 117 removal/replacement system restore point WLAN module preliminaries 33 creating 82 illustrated 28 procedures 37, 41 system restore point, creating 81 removing 50 removing personal data from volatile workstation guidelines 35 system memory 93 tools required 33 RJ-45 (network) jack, identifying 17 top cover/keyboard 78 RJ-45 (network) status lights, TouchPad...
  • Page 118 110 Index...

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