Dell Precision M20 User Manual page 37

Service Tag and Express Service Code
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Microsoft Windows License Label
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Solutions — Troubleshooting hints and tips, articles from technicians, online
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courses, frequently asked questions
Community — Online discussion with other Dell customers
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Upgrades — Upgrade information for components, such as memory, the hard
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drive, and the operating system
Customer Care — Contact information, service call and order status, warranty,
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and repair information
Service and support — Service call status and support history, service
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contract, online discussions with technical support
Reference — Computer documentation, details on my computer configuration,
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product specifications, and white papers
Downloads — Certified drivers, patches, and software updates
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Notebook System Software (NSS)
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If you reinstall the operating system for your computer, you should also
reinstall the NSS utility. NSS provides critical updates for your operating system
and support for Dell™ 3.5-inch USB floppy drives, Intel® Pentium® M
processors, optical drives, and USB devices. NSS is necessary for correct
operation of your Dell computer. The software automatically detects your
computer and operating system and installs the updates appropriate for your
configuration.
How to use Windows XP
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Documentation for my computer
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Documentation for devices (such as a modem)
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How to reinstall my operating system
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Back to Contents Page
2. Click User's and system guides and click User's guides.
The User's Guide is also available on the Drivers and Utilities CD.
Service Tag and Microsoft Windows License
These labels are located on the bottom of your computer.
Use the Service Tag to identify your computer when you use
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support.dell.com or contact technical support.
Enter the Express Service Code to direct your call when
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contacting technical support.
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support site.
NOTE: Corporate, government, and education customers can also
use the customized Dell Premier Support website at
premier.support.dell.com. The website may not be available in all
regions.
Windows Help and Support Center
1. Click the Start button and click Help and Support.
2. Type a word or phrase that describes your problem and click
the arrow icon.
3. Click the topic that describes your problem.
4. Follow the instructions on the screen.
Operating System CD
The operating system is already installed on your computer. To
reinstall your operating system, use the Operating System CD. See
your Latitude User's Guide for instructions.
After you reinstall your operating system, use the
CD to reinstall drivers for the devices that came with your computer.
Your operating system product key
NOTE: The color of your CD varies based on the operating system
you ordered.
NOTE: The Operating System CD is optional and may not ship with
your computer.
Drivers and Utilities
label is located on your computer.