You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment

to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.

Before You Call

NOTE:

Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

Remember to fill out the

Diagnostics

near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting

steps possible only at the computer itself. Ensure that the computer documentation is available.

CAUTION:

Before working inside your computer, read the safety instructions in your Product Information Guide.

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file.

Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

Contacting Dell

To contact Dell electronically, you can access the following websites:

www.dell.com

support.dell.com (technical support)

premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier,

Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE:

Toll-free numbers are for use within the country for which they are listed.

NOTE:

In certain countries, technical support specific to Dell Inspiron™ XPS computers is available at a separate telephone number listed for participating

countries. If you do not see a telephone number listed that is specific for Inspiron XPS computers, you may contact Dell through the technical support number

listed and your call will be routed appropriately.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in

determining which codes to use, contact a local or an international operator.

Country (City)

International Access Code

Country Code

City Code

Anguilla

Antigua and Barbuda

Checklist. If possible, turn on your computer before you call Dell for technical assistance and call from a telephone at or

Department Name or Service Area,

Website and E-Mail Address