If you experience a problem with your
computer, you can complete the following
steps to diagnose and troubleshoot the
1. See "Solving Problems" on page 50 for
information and procedures that pertain to
the problem your computer is experiencing.
2. See "Dell Diagnostics" on page 58 for
procedures on how to run diagnostic tests.
3. Fill out the "Diagnostic Checklist" on
4. Use Dell's extensive suite of online
services available at Dell Support
(support.dell.com) for help with installation
and troubleshooting procedures. See
"Online Services" on page 70 for an
extensive list of Dell Support online.
5. If the preceding steps have not resolved
the problem, see "Before You Call" on
NOTE: Call Dell Support from a
telephone near or at the computer so
that the support staff can assist you with
any necessary procedures.
NOTE: Dell's Express Service Code
system may not be available in all
When prompted by Dell's automated
telephone system, enter your Express
Service Code to route the call directly to
the proper support personnel. If you do not
have an Express Service Code, open the Dell
Accessories folder, double-click the Express
Service Code icon, and follow the directions.
NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local
Dell representative for information on