Getting Help And Information From The World Wide Web; Calling For Service - Lenovo ThinkServer RD120 Installation Manual

Getting help and information from the World Wide Web

On the World Wide Web, the Lenovo Web site has up-to-date information about
Lenovo systems, optional devices, services, and support. For general information
about Lenovo products or to purchase Lenovo products, go to http://
www.lenovo.com. For support on Lenovo products, go to http://www.lenovo.com/
support.

Calling for service

During the warranty period, you can get help and information by telephone through
the Customer Support Center.
These services are available during the warranty period:
v Problem determination - Trained personnel are available to assist you with
v Hardware repair - If the problem is caused by hardware under warranty, trained
v Engineering Change management - There might be changes that are required
These items are not covered by the warranty:
v Replacement or use of parts not manufactured for or by Lenovo or
v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs
Refer to the safety and warranty information that is provided with your computer for
a complete explanation of warranty terms. You must retain your proof of purchase
to obtain warranty service.
For a list of service and support phone numbers for your country or region, go to
http://www.lenovo.com/support and click Support phone list or refer to the safety
and warranty information provided with your computer.
Note: Phone numbers are subject to change without notice. If the number for your
country or region is not provided, contact your Lenovo reseller or Lenovo marketing
representative.
If possible, be at your computer when you call. Have the following information
available:
v Machine type and model
v Serial numbers of our hardware products
v Description of the problem
v Exact working of any error messages
v Hardware and software configuration information
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ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide
determining a hardware problem and deciding what action is necessary to fix the
problem.
service personnel are available to provide the applicable level of service.
after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) available that apply to your hardware.
non-warranted Lenovo parts