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Q: I cannot access Internet services.
Check all connections. Make sure the cable line is securely connected to the
cable jack at the back of the cable modem. Verify that the Ethernet cable is
plugged into both the cable modem and the network interface card in your PC.
If your cable modem is properly connected, the "POWER", "READY" and
"CABLE" indicator lights on the front of the cable modem should all be solid
green.
Reset the power of your cable modem by removing the power adapter from its
outlet and then plugging it back into the outlet. Then try reconnecting to your
Broadband service provider. Refer to "Cable Modem Power-On and
Initialization Sequence" in section 4.7.
The network interface card or USB interface in your PC may be
malfunctioning. This will prevent your PC from communicating with the
cable modem.
troubleshooting information.
Q: All of the LEDs on the front of my cable modem look right, but I still
cannot access Internet services.
Ÿ If the "POWER", "READY" and "CABLE" LEDs are on, your cable modem is
operating properly. Try shutting down and powering off your PC and then turning it
on. This will allow your PC to re -establish communication with your cable
company's system.
Ÿ You may not have installed TCP/IP properly or the TCP/IP parameters provided by
your cable company may not be correct for your PC. Please contact your local
service provider for assistance.
Q: USB interface is not working properly.
Ensure your PC is using Windows 98, Windows Me, or Windows 2000. Windows
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95 and Windows NT do not support networking function through the USB interface.
Ensure the USB installation process and results are correct.
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Ensure there is a good connection between the PC and the cable modem.
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Malfunction or bad quality of the USB cable can cause link failure.
SMC8002CM Installation Guide
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Refer to your network interface documentation for
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