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Symptom
Output is partially blanked-out.
Vertical white streaks appear
on output.
White patches appear on output.
Toner scatters around images.
Texts are smeared.
Texts are garbled.
Output printed is not the same
as the original data displayed
on your computer screen.
56
5 Troubleshooting
The paper is not appropriate for the printer. Load appropriate paper.
Refer to
• "Supported Paper" (P. 34)
The paper is damp. Load fresh paper.
The print cartridge or feed rolls are not installed correctly.
Correctly install the print cartridge or feed rolls.
The printer's interior may not be clean. Clean the interior of the printer.
Dew condensation may have formed in the printer.
On the control panel, set the interval that the printer switches to the Sleep mode to
more than 60 minutes, and let the printer stand with its power on. After about an hour,
the condensation disappears due to the heat inside the printer.
The print cartridge or fuser unit is damaged or deteriorated. The print cartridge or fuser
unit may need replacement depending on its condition. Contact our Customer Support
Center or your dealers.
Change the [Paper Type] setting and try printing again. For example, if [Paper Type] is
set to [Heavyweight 1], try changing it to [Heavyweight 2].
The paper is not appropriate for the printer. Load appropriate paper.
Refer to
• "Supported Paper" (P. 34)
The paper is damp. Load fresh paper.
Dew condensation may have formed in the printer.
On the control panel, set the interval that the printer switches to the Sleep mode to
more than 60 minutes, and let the printer stand with its power on. After about an hour,
the condensation disappears due to the heat inside the printer.
The data was printed using a font that does not come standard with the printer. Check
the font used by the application. If using PostScript (optional), download fonts as
necessary.
Isn't the printer set to substitute TrueType fonts with the built-in fonts?
Change the printing method of TrueType fonts under the [Detailed Settings] tab > [Font
Settings] on your print driver.
Refer to
• Online help for the print driver
Cause/Remedy
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