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Contacting Customer Support
If your printer is not operating properly and you cannot solve the problem
using the troubleshooting information in Chapter 7, contact customer
support services for assistance. See the section for your country below.
We will be able to help you much more quickly if you give us the following
information:
Printer model
Serial number of your printer
(The serial number label is on the back of the printer.)
Brand and model of your computer:
Printer software version
(Click the About button in your printer driver.)
Windows version (for example, NT, 98, 95, or 3.1)
Software application(s) you normally use with the printer and their
version number(s)
For North American Users
If you purchased your printer in the United States or Canada, EPSON
provides customer support through the following services:
Electronic support services
Service
World Wide Web
EPSON Internet FTP Site
EPSON Download Service
EPSON Forum on
®
CompuServe
D-2
Customer Support Information
Access
From the Internet, you can reach EPSON's home page
at http://www.epson.com.
If you have Internet FTP capability, use your Web
browser (or other software for FTP downloading) to log
onto ftp.epson.com with the user name anonymous
and your e-mail address as the password.
You can call the EPSON Download Service at
(800) 442-2007. Set your communications software to
8 data bits, 1 stop bit, no parity. Modem speed can be
up to 28.8 Kbps.
Members of CompuServe can type GO EPSON at the
menu prompt to reach the Epson America Forum. For
a free introductory CompuServe membership, call
(800) 848-8199 and ask for representative #529.
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