Product Support - Siemens WiPS-200 Series Installation Manual

IGWiPS200-1

PRODUCT SUPPORT

When contacting Siemens for support:
•
Please have complete product information at hand:
•
For hardware, this information is provided on the product nameplate
(part number or model number, serial number, and/or version).
•
For most software, this information is given in the Help > About
screen.
•
If there is a problem with product operation:
•
Is the problem intermittent or repeatable? What symptoms have been observed?
•
What steps, configuration changes, loop modifications, etc. were performed before the problem
occurred?
•
What status messages, error messages, or LED indications are displayed?
•
What troubleshooting steps have been performed?
•
Is the installation environment (e.g. temperature, humidity) within the product's specified operating
parameters? For software, does the PC meet or exceed the minimum requirements (e.g. processor,
memory, operating system)?
•
A copy of the product Service Instruction, User's Manual or other technical publication should be at hand. The
Siemens public Internet site (see the table below) has current revisions of technical publications, in Portable
Document Format, for downloading.
•
To send an instrument to Siemens for repair, contact Siemens and request a Return Material Authorization
(RMA).
An instrument must be thoroughly cleaned (decontaminated) to remove any process
materials, hazardous materials, or blood born pathogens prior to return for repair. Read and
complete the Siemens RMA form(s).
United States
of America
For customer/product support, visit the Siemens Process Instrumentation product support page at
http://www2.sea.siemens.com/Products/Process-Instrumentation/Support/Customer-Support.htm. Select the desired
type of support (e.g. Sales, Technical).
The current revision of this publication and other Siemens WiPS technical publications can be found at
http://www2.sea.siemens.com/Products/Process-Instrumentation/Wireless-Solutions/Wireless+Solutions.htm. Click
on the WiPS series interest (i.e. 100, 200, or 300). The publications are in Portable Document Format (PDF).
6
IMPORTANT
Contact Information
Telephone +1 800 333 7421
Public Internet Site http://www2.sea.siemens.com/Products/Process-
Instrumentation
Repair Service +1 215 646 7400 extension 3187
May 2007