ZyXEL Communications XOHM MAX-206M2 User Manual
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ZyXEL Communications XOHM MAX-206M2 User Manual

ZyXEL Communications XOHM MAX-206M2 User Manual

Xohm modem
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XOHM Modem User Guide
MAX-206M2 by ZyXEL
© 2008 Sprint. XOHM and the XOHM logo are trademarks of Sprint.
ZyXEL is a registered trademark of ZyXEL Communications Co.
7/25/08

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Summary of Contents for ZyXEL Communications XOHM MAX-206M2

  • Page 1 XOHM Modem User Guide MAX-206M2 by ZyXEL © 2008 Sprint. XOHM and the XOHM logo are trademarks of Sprint. ZyXEL is a registered trademark of ZyXEL Communications Co. 7/25/08...

  • Page 3: Table Of Contents

    Table of Contents Welcome to XOHM ..........i Section 1: Get Started .
  • Page 4 Section 2: Your XOHM Modem Settings ......27 2A. Modem Configuration Interface Overview ..... . 28 Access the Modem Configuration Interface .
  • Page 5 Technical Specifications ..........51 Environmental Specifications .

  • Page 7: Welcome To Xohm

    Welcome to XOHM XOHM is a wireless Internet service that lets you get online at broadband speed. The XOHM WiMAX network connects you to the people you need, the entertainment you love and the information you can’t live without. You’ll connect to the Internet using your choice of computer without long-term contracts or complications.

  • Page 9: Section 1: Get Started

    Section 1 Get Started...

  • Page 10: Your Xohm Modem

    Section 1A Your XOHM Modem This section outlines the basic layout of your modem and connections. What’s in the Box XOHM Modem MAX-206M2 by ZyXEL Power adapter Ethernet cable XOHM Modem Setup Assistant CD Get Started Guide User Guide Before setting up your XOHM Modem, make sure you have all the items listed above.

  • Page 11: Get To Know Your Device

    Get to Know Your Device Your XOHM Modem lets you connect to the XOHM WiMAX network to provide fast and easy wireless connectivity to the Internet in your home or office. WiMAX Overview WiMAX Tower Computer or Home Network XOHM Modem MAX-206M2 by ZyXEL Internet Telephones...

  • Page 12: Device Connectors (Back Of Device)

    Device Connectors (back of device) Reset Button Power Remote Telephones Computer/ Adapter Antenna [future service] Wi-Fi Router [coming soon] Connects the power adapter to power the modem. Power jack (black): Resets the unit back to factory defaults (use ONLY as a last Reset button (red): resort).

  • Page 13: Modem Led Display (Front Panel)

    Modem LED Display (front panel) WiMAX Signal Strength Phone 1 & 2 LAN 1 & 2 Power Signal Indicator [future service] The leftmost LED indicates WiMAX connectivity. A blinking LED WiMAX LEDs: indicates that the unit is ranging, while a solid LED indicates that a connection has been established and that the modem is ready to transmit and receive.

  • Page 14: Positioning Your Modem

    Indicates if the unit has power and is operating correctly. A blinking LED Power LED: indicates the unit is loading the firmware and configuration, while a solid LED indicates the unit is ready for operation. This LED will be green. Positioning Your Modem Your XOHM Modem has a convenient, contemporary design that allows for simple setup.
  • Page 15 Accessories: Various accessories for your device, such as remote antennas and battery Note packs, will be available from XOHM in the future. Please visit www.xohm.com for details and updates. Your XOHM Modem...

  • Page 16: Install Your Xohm Modem Using The Xohm Modem Setup Assistant

    Section 1B Install Your XOHM Modem Using the XOHM Modem Setup Assistant This section outlines the basic steps to install your modem using the XOHM Modem included on the XOHM Modem Setup Assistant CD that came with Setup Assistant your modem. Note You can set up your modem without running the XOHM Modem Setup Assistant, but we recommend that you use the setup assistant for the sake of simplicity and to facilitate...
  • Page 17 From the XOHM Modem Setup Assistant Welcome screen, click Next Follow the onscreen instructions to complete the installation wizard. Accept the terms of the XOHM License Agreement. If you do not agree with the terms, click . Your installation will be Cancel ●...

  • Page 18: Install Your Xohm Modem

    Install Your XOHM Modem If it did not launch automatically, launch the XOHM Modem Setup Assistant by clicking . The Start > (All) Programs > XOHM > XOHM Modem Setup Assistant Welcome screen appears. Follow the onscreen instructions to install your modem. Insert the round end of the power adapter into the modem’s power port and plug the other end into a power source.
  • Page 19 Use the Modem Setup Assistant to check your XOHM signal strength. It may take a few moments for the signal to find your modem. If the setup assistant displays any green circles ( , or ), you’re in fine shape. Click and proceed to step 7.
  • Page 20 Click to connect to the XOHM activation site. Activate My Modem Your Web browser will launch and you will see an screen. When Activation in Progress the XOHM site opens, follow the instructions to explore the XOHM service options, choose the option that’s right for you, and activate XOHM. When complete, submit your order.
  • Page 21 To use Modem Setup Assistant to help you set up a wireless network, click . (Go to “Set Up a Router (optional)” on page 14.) Yes, Help Me Set Up My Router – or – If you are not setting up a wireless network, click No, I Will Not Use a Wireless Router You will proceed to the screen, where you can:...

  • Page 22: Set Up A Router (Optional)

    Set Up a Router (optional) If you want to set up a wireless router, the XOHM Modem Setup Assistant will take you through a basic router setup and connection test. For advanced router configuration, consult your router’s documentation. From the screen (see step 6 above), click Activation Complete Yes, Help Me...

  • Page 23: Using The Xohm Modem Setup Assistant After Installation

    Using the XOHM Modem Setup Assistant After Installation Once your modem is activated, you can use the program XOHM Modem Setup Assistant to access information about and links to online support and settings for your XOHM Modem. Click or double-click on the Start >...
  • Page 24 Signal Strength (see “XOHM WiMAX Signal Strength” on page 20). Quick Links: takes you to your online XOHM account page. My Account ● launches the XOHM Support website. XOHM Support ● launches your online modem settings tool, the Modem Configuration Settings ●...
  • Page 25 The XOHM Modem Setup Assistant Connection Details Screen Click from the Current Status screen to display the XOHM Connection Details Modem Setup Assistant Connection Details screen. Connection Details – XOHM WiMAX Status Click (see above) to display your current XOHM status, XOHM WiMAX Status including network name, signal strength, Ethernet 1 and 2 connections, and phone line information (future use).
  • Page 26 Click (see below) to display network and connection details Network Information including modem and WiMAX IP addresses, LAN IP subnet, packet error rate, base station ID, frequency, data transmission and reception estimates, transmit power, and connection duration. Connection Details – Network Information Install Your XOHM Modem Using the XOHM Modem Setup Assistant...
  • Page 27 Click About My Modem (see below) to display information about your XOHM Modem, including model number, software and hardware versions, memory usage, MAC Address, and the modem uptime. Connection Details – About My Modem Click from any of the Connection Details pages to return to the Current Status Current Status screen.
  • Page 28 XOHM WiMAX Signal Strength Signal Modem Signal Modem Setup Description of the Strength Strength Assistant Signal Signal Strength Level Indicator LEDs Strength Icons Inactive No lights Your connection to the XOHM network is > -90dBm currently weak. This can probably be solved by placing your modem in a better location.

  • Page 29: Alternate Method: Install Without The Modem Setup Assistant

    Section 1C Alternate Method: Install Without the Modem Setup Assistant If you do not wish to use the XOHM Modem Setup Assistant to set up your XOHM Modem, you may set it up using the configuration interface. Note Although you may set up your modem without using the XOHM Modem Setup Assistant, we recommend that you use the setup assistant for the sake of simplicity and to facilitate future updates and diagnostics through the XOHM Modem Setup Assistant.
  • Page 30 Plug in the modem and connect it to your computer. Insert the round end of the power adapter into the modem’s power port and plug the other end into a power source. (The Power LED should illuminate.) Insert one end of the supplied Ethernet cable to your computer and the other end into the yellow port.
  • Page 31 Launch your Web browser. The XOHM website will be displayed. Follow the onscreen instructions to choose your XOHM service option and activate XOHM. When complete, submit your order. Wait for activation and provisioning to complete. (Activation by XOHM is typically fast but may take several minutes.) During activation and provisioning, make sure that you do not disconnect your modem.

  • Page 32: Connect A Router (Optional)

    Connect a Router (optional) Once you have set up your XOHM Modem and confirmed your Web connection, you can set up your router as needed. Consult your router’s documentation for setup details. Disconnect the Ethernet cable from your computer and connect it to the router’s port.

  • Page 33: Telephone (Voip) Settings

    Section 1D Telephone (VoIP) Settings Your XOHM Modem is able to support VoIP (Voice over Internet Protocol) telephony, meaning you will be able to use your XOHM WiMAX connection to provide both voice and Internet services. Coming soon: Telephone and voice (VoIP) service from XOHM will be available in the future. Visit frequently for details and announcements.

  • Page 35: Section 2: Your Xohm Modem Settings

    Section 2 Your XOHM Modem Settings...

  • Page 36: Modem Configuration Interface Overview

    Section 2A Modem Configuration Interface Overview This section reviews all the basic settings options available through the XOHM configuration interface. Note The settings available through the Configuration Interface may also be accessed online through the Settings link in the XOHM Modem Setup Assistant. The screen images in this user guide are illustrative and may not reflect the final software.
  • Page 37 Enter the User Name, enter 1234 in the Password field, and then click Login The default User Name is . The default password is user 1234 You may be prompted to enter a new password. To keep using the default password, click Ignore Clear and continue to the...
  • Page 38 The configuration interface Home screen appears. Menu Bar Home Area Icons From the Home screen, access your settings options either through the Home area icons in the middle of the window or through the menu bar options on the left side of the window.

  • Page 39: Menu Options

    Menu Options The menu bar and the Home area icons offer the same options. The only difference is that the menu bar includes an option to return to the Home screen. The options available include: – includes tabs for Advanced Port Forwarding Trigger Port –...

  • Page 40: Advanced Menu

    Section 2B Advanced Menu This section reviews all the settings options available through the menu bar’s Advanced menu. Display the Advanced Menu From the Home screen (see “Access the Modem Configuration Interface” on page 28), click in the menu bar on the left side of the screen to expand Advanced the Advanced menu.

  • Page 41: Port Forwarding

    Port Forwarding The Port Forwarding menu lets you forward outside ports to inside devices so that users from the Internet can use shared resources such as Web servers, remote workstations, gaming platforms, etc. Note Port forwarding does NOT apply to normal browsing or downloading by users behind the modem, and no additional settings are needed for those functions on this menu.
  • Page 42 There are 11 configurable rules and one “Default Rule.” When the modem receives an unsolicited packet from the Internet, it will first look at rules 1-11 to see if the traffic’s port matches a rule. If not, the modem will see if a Default Server is present, and if so, pass the packet to the Default Server.

  • Page 43: Trigger Port

    Trigger Port allows you to configure up to 12 “trigger” ports that can open and close Trigger Port as necessary, instead of being always open. Advanced Menu...

  • Page 44: Tools Menu

    Section 2C Tools Menu This section reviews all the settings options available through the menu bar’s Tools menu, including password setup, remote access, and software update. Display the Tools Menu From the Home screen (see “Access the Modem Configuration Interface” on page 28), click in the menu bar on the left side of the screen to expand the Tools...

  • Page 45: Password Setup

    Password Setup screen lets you reset your XOHM Modem password. Password Setup Enter your old password, and then enter and reenter the new password. Click Apply save the new password. Tools Menu...

  • Page 46: Software Update

    Software Update tool lets you update your XOHM Modem software. Software Update Important Only upload software updates provided by XOHM Care, and only after instructed to do so by XOHM Care. Uploading unapproved software may damage your modem. When instructed to do so, download a software update from the XOHM website. (If the file is compressed [zipped], you will need to extract it.) From the Software Update screen, click , select the update binary (.BIN) file,...

  • Page 47: Section 3: Troubleshooting

    Section 3 Troubleshooting...

  • Page 48: Troubleshooting

    Section 3A Troubleshooting This section addresses common problems and solutions for use with your XOHM Modem. For more information, visit www.xohm.com Frequently Asked Questions System What are the minimum system requirements to be able to run the XOHM Modem, MAX-206M2 by ZyXEL? The minimum system requirements are: 32MB RAM (64MB recommended) 20MB available hard disk space...

  • Page 49: Issues

    Issues My XOHM Modem is not working (lights are not coming on). What do I do? Make sure the modem’s power adapter is plugged into an active power outlet. If you are using a power strip or surge protector, make sure its switch is in the “ON” position.
  • Page 50 My XOHM Modem is not working properly (lights are coming on but I cannot connect). What do I do? Your modem may not be receiving the proper voltage. Make sure you are using the power adapter that came with your modem. The correct adapter for the MAX-206M2 provides output power of 12V AC at 1 Amp.
  • Page 51 The lights on my XOHM Modem are on, but they are blinking. What do I do? Blinking lights indicate that the modem is in a process. It may be powering up, searching for a WiMAX connection, or connecting to an attached computer. For an overview of the modem’s LEDs, see “Modem LED Display (front panel)”...

  • Page 52: Router

    If the Reset option does not work, your XOHM Modem could have corrupted firmware. You may need to replace the modem. Call XOHM Care 877-333-XOHM (9646) My XOHM Modem is broken. How do I replace it? First, try the . Press and hold the red on the back of the Reset Button Reset Button...
  • Page 53 To make sure your computer is communicating with your router: If your computer is connected via an Ethernet cord, ensure the cord is securely attached both to the router and your computer. If your computer is connecting via Wi-Fi, ensure you have the correct Wi-Fi settings entered.

  • Page 54: General

    General Can I use my XOHM Modem with more than one computer? Will that impact the quality of the service I am receiving? With XOHM, you can connect to the Internet in more than one location, and extend your service to multiple users throughout your location. You can connect up to two computers directly to the two Ethernet ports of the XOHM Modem, or you can attach a standard Wi-Fi router to one of the Ethernet ports to create a wireless local area network.

  • Page 55: Section 4: User Information And Warranty

    Section 4 User Information and Warranty...

  • Page 56: Important User Information

    Section 4A Important User Information Regulatory Notices The design of the ZyXEL MAX-206M2 Modem complies with U.S. Federal Communications Commission (FCC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previously set by U.S.
  • Page 57 The antennas must be installed to provide a separation distance of at least 20cm from all persons to satisfy FCC RF exposure compliance. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication.

  • Page 58: Important Notice

    Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the ZyXEL MAX-206M2 Modems are used in a normal manner, they should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to...

  • Page 59: Technical Specifications

    Technical Specifications Environmental Specifications Operating Temperature 0°C – 55°C Storage Temperature -30°C – 85°C Humidity 5% to 90% (non-condensing) Drop 75cm drop, no damage – fully operational Mechanical Specifications Dimensions (W x D x H) 160mm x 118mm x 167mm Weight 480g Battery Pack...
  • Page 60 Interface Status LED Color Not Connected OFF (no light) 10 or 100Mbps (Ethernet) Solid Green Activity Stay Solid Green VoIP 1 & VoIP 2 When the phone port’s defined SIP account Solid Green for outgoing calls is registered When the voice port is off-hook Flashing Green (slow) When the phone port’s defined SIP account Solid Yellow...

  • Page 61: Software Specifications

    Software Specifications WiMAX Standard IEEE 802.16e-2005 PRL (preferred roaming list) support Authentication EAP-TLS, EAP-TTLS Mobile IP support Transmitter Specifications Normal Output Power 33dBm TX Max Power 33dBm Frequency Range 2.5GHZ – 2.7GHz Bandwidth 5M, 10M Modulation Method QPSK, 16QAM, 64QAM Receiver Specifications Frequency Range 2.5GHZ –...

  • Page 62: Hardware Specifications

    Hardware Specifications Interface Type Ethernet and VoIP Common Air Interface WiMAX Channel Spacing 250 KHz Supply Voltage 12 V DC Communication Ports 2 Ethernet Voice Capability 2 VoIP Important User Information...

  • Page 63: Manufacturer's Warranty

    Section 4B Manufacturer’s Warranty ZyXEL warranty With the following warranty, ZyXEL guarantees that this product will be free from any defects due to inferior materials or workmanship, for a period of up to one (1) year from the date of purchase. During the warranty period, should the product prove defective in workmanship and/or materials, ZyXEL will repair the product and/or replace the defective components or the defective product without charge on following terms:...
  • Page 64 This warranty does not cover: Any adaptation and/or modification for the purpose of improvement and enhancement of the product’s usual range of application as described in the user guide without ZyXEL prior written permission. Damages due to: Misuse, including but not limited to: (1) use of the product for the purpose other that that it is deigned for, or failure to follow ZyXEL user guide, and (2) product installation or operation in conditions other than specified by the standards and safety regulations enforced in the country of operation;...

  • Page 65: Index

    Index LED display (illus.) 5 modem accessories 7 connectors 4 advanced menu 32–35 LED display 5 advanced settings menu overview 2–7 options 31 positioning 6 antenna connectors 4 modem setup (with setup assistant) configuration interface modem setup (without setup access 28 assistant) 21 home screen 30 modem setup assistant - see...
  • Page 66 router setup (with setup assistant) VoIP 25 router setup (without setup assistant) 24 Welcome i setup assistant - see XOHM Modem XOHM Modem Setup Assistant Setup Assistant 8–20 signal strength 20 connection details 17 current status 15 software update 38 install modem 10 installation 8 telephone (VoIP) settings 25...

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