Troubleshooting; Troubleshooting The Problem; Figure 3-1. Basic Troubleshooting Steps - HP OMNIBOOK 4100 Service Manual
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Also See for OMNIBOOK 4100:
- Reference manual (150 pages) ,
- Service manual (88 pages) ,
- User manual (50 pages)
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Troubleshooting
The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality
repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration
below.
Troubleshooting the Problem
Record pertinent information about the unit:
Model and serial number.
Operating system and version.
BIOS version.
Accessories and peripherals used.
Analyze the problem:
Observe Symptoms.
how the problem differs from proper behavior. Also, take note of the functions that do work
properly.
3-2
Troubleshooting and Diagnostics
Check the customer's description
of the problem and any supporting
information.
Try to duplicate the customer's
problem.
Troubleshoot the problem using
- Diagnostic tools.
- Troubleshooting suggestions.
Verify the repair by testing the
functionality of the complete unit .
Figure 3-1. Basic Troubleshooting Steps
Using the customer's information, try to duplicate the problem. Determine
HP OmniBook 4100/4150
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Troubleshooting
