Symptoms, Possible Causes And Remedial Actions - Axis 213 PTZ User Manual

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address
When using ARP/Ping
The camera is located on a different subnet
The IP address is being used by another device Disconnect the camera from the network. Run the Ping command. (In a Command/DOS window, type ping
Possible IP address conflict with another
device on the same subnet
The camera cannot be accessed from a browser
The IP address has been changed by DHCP
Other networking problems
Camera is accessible locally, but not externally
Broadband router configuration
Firewall protection
Default routers required
Problems with the MPEG-4 format
No MPEG-4 displayed in the
client
No multicast MPEG-4 displayed in the client Check with your network administrator that the multicast addresses used by the
Multicast MPEG-4 only accessible by local
clients
Poor rendering of MPEG-4 images
Color saturation is different in MPEG-4 and
Motion JPEG
Try the installation again. The IP address must be set within two minutes after power has been applied to the
camera. Ensure the Ping length is set to 408. See the Installation Guide.
If the IP address intended for the camera and the IP address of your computer are located on different sub-
nets, you will not be able to set the IP address. Contact your network administrator to obtain an appropriate
IP address.
and the IP address of the unit).
If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP address may
already be in use by another device on your network. You must obtain a new IP address and reinstall the unit.
If you see: Request timed out - this means that the IP address is available for use with your camera. In this
case, check all cabling and reinstall the unit.
The static IP address in the camera is used before the DHCP server sets a a dynamic address. This means that
if the same default static IP address is also used by another device, there may be problems accessing the
camera. To avoid this, set the static IP address to 0.0.0.0.
1) Move the camera to an isolated network or to one with no DHCP or BOOTP server. Set the IP address
again, using the AXIS IP Utility (see the Installation Guide) or the ARP/Ping commands.
2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the main network. The unit
now has a fixed IP address that will not change.
3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the required service
and then configure IP address change notification from the network settings. Return the unit to the main
network. The unit will now have a dynamic IP address, but will notify you if the address changes.
Test the network cable by connecting it to another network device, then Ping that device from your worksta-
tion. See the instructions above.
To configure your broadband router to allow incoming data traffic to the camera: Enable the NAT-traversal
feature which will attempt to automatically configure the router to allow access to the camera.
This is enabled from Setup > System Options > Network > TCP/IP Advanced.
Check the Internet firewall with your system administrator.
Check if you need to configure the default router settings.
Check that the correct network interface is selected in the AMC control panel applet (network tab).
Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel applet (network
tab).
In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4 decoder.
camera are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Check if your router supports multicasting, or if the router settings between the client and the server need to
be configured. The TTL (Time To Live) value may need to be increased.
Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video
Rendering from the MPEG-4 tab in the AMC control panel applet.
Ensure that your graphics card is using the latest device driver. The latest drivers can usually be downloaded
from the manufacturer's web site.
Modify the settings for your graphics adapter. Please see the adapter's documentation for more information.
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