Dimplex DS4411 Owner's Manual page 12

warranty does further not apply to defects resulting from misuse, abuse, accident,
neglect, incorrect installation, improper maintenance or handling, or operation with an
incorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX
Ontario, Canada N1R 7G8. Please have proof of purchase, catalogue/model and serial
numbers available when calling. Limited warranty service requires a proof of purchase
of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective
in material or workmanship during the 12 month limited warranty period you have the
following rights:
• Dimplex will in its sole discretion either repair or replace such defective product or
part without charge. If Dimplex is unable to repair or replace such product or
part, or if repair or replacement is not commercially practicable or cannot be timely
made, Dimplex may, in lieu of repair or replacement, choose to refund the
purchase price for such product or part.
• Limited warranty service will be performed solely by dealers or service agents of
Dimplex authorized to provide limited warranty
• The purchaser is responsible for removal and transportation of such product or
part (and any repaired or replacement product or part) to and from the authorized
dealer's or service agent's place of
• This limited warranty does not entitle the purchaser to on-site or in-home services.
On-site or in-home services may be performed at the purchaser's specific request
and expense at Dimplex's then-current rates for such
• Dimplex will not be responsible for, and the limited warranty services shall not
include, any expense incurred for installation or removal of the product or part
(or any replacement product or part) or any labour or transportation costs. Such
costs shall be the purchaser's responsibility.
What Dimplex and its dealers and service agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE
LIABLE TO THE PURCHASER OR ANY THIRD PARTY,
IN TORT, OR ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE,
EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE
ARISING OUT OF OR IN CONNECTION WITH THE SALE, MAINTENANCE, USE,
OR INABILITY TO USE THE PRODUCT, EVEN IF DIMPLEX OR ITS DIRECTORS,
OFFICERS, OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR DAMAGES
ARE FORESEEABLE. IN NO EVENT WILL DIMPLEX, OR ITS OFFICERS,
DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES, COSTS, OR
DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
(1-888-346-7539), or 1367 Industrial Road, Cambridge
business.
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services.
services.
WHETHER IN CONTRACT,