Technical Support Procedures; Frequently Asked Questions - Supermicro Supero X8DAE User Manual

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Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, please
note that as a motherboard manufacturer, Supermicro does not sell directly to end-
users, so it is best to first check with your distributor or reseller for troubleshooting
services. They should know of any possible problem(s) with the specific system
configuration that was sold to you.
1. Please go through the 'Troubleshooting Procedures' and 'Frequently Asked
Question' (FAQ) sections in this chapter or see the FAQs on our Web site
(http://www.supermicro.com/support/faqs/) before contacting Technical Sup-
port.
2. BIOS upgrades can be downloaded from our web site at
supermicro.com/support/bios/).
3. If you still cannot resolve the problem, include the following information when
contacting Supermicro for technical support:
•
Motherboard model and PCB revision number
•
BIOS release date/version (this can be seen on the initial display when your
system first boots up)
•
System configuration
•
An example of a Technical Support form is on our web site at
supermicro.com/support/contact.cfm).
•
Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached by
e-mail at support@supermicro.com or by fax at: (408) 503-8000, option 2.
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Frequently Asked Questions

Question: What are the various types of memory that my motherboard can
support?
Answer: The X8DA6/X8DAE has 12 240-pin DIMM slots that support Registered
ECC or Unbuffered ECC/Non-ECC DDR3 1333 MHz/1066 MHz/800 MHz SDRAM
modules. It is strongly recommended that you do not mix memory modules of dif-
ferent speeds and sizes. Please follow all memory installation instructions given on
Section 2-4 in Chapter 2.
Chapter 3: Troubleshooting
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