Roadside Emergencies; Getting Roadside Assistance - Ford 2011 F-250 Owner's Manual

ROADSIDE ASSISTANCE

Getting roadside assistance

To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
• 24-hours, seven days a week
• for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
• a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
• battery jump start
• lock-out assistance (key replacement cost is the customer's
responsibility)
• fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
• winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
• towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
DEF or Diesel Exhaust Fluid is available at most Ford or Lincoln
Mercury Dealers. To locate a local dealer you may do so via the following
options: via the internet www.dealerconnection.com , or call the Ford
Roadside Assistance center at 1-800-241-3673 or via the Department of
Energy's website to find other retailers
http://www.afdc.energy.gov/afdc/locator/def.
2011 F-250/350/450/550 (f23)
Owners Guide, 1st Printing
USA (fus)

Roadside Emergencies

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