Troubleshooting - Apricorn Aegis Padlock Pro User Manual

Troubleshooting

This section contains troubleshooting information for the Aegis Padlock Pro. If
you encounter any of the following problems when using the Aegis Padlock Pro,
refer to the corresponding answers.
Q: How do I use the Aegis Padlock Pro the first time?
A: You can use it in one of the following ways:
•
Enter the Admin Mode with 123456 (default administrator password), and
then you are able to change the Admin Password or create a User Password
•
Directly enter the Secure User Mode with 123456 (default Admin
Password) to use the Aegis Padlock Pro
Q: What can I do if I forget the User Password?
A: Use your Admin Password to enter Admin Mode, and then create another
User Password in Admin Mode.
Q: What can I do if I forget the Admin Password?
A: There is no other way to retrieve the Admin Password except a complete reset
of the Aegis Padlock Pro. After a complete reset, all data will be lost and you will
need to initialize, allocate and format the Aegis Padlock Pro manually. Then you
will be able to use the default Admin Password 123456.
Q: Why did the operating system not recognize the Aegis Padlock Pro
after I enter the User Mode and completely reset the computer?
A: You need to initialize, allocate and format the Aegis Padlock Pro manually. For
more information, refer to Initializing and formatting the Hard Drive after
a complete reset in this manual.
Q: Can I initialize and format the Aegis Padlock Pro with Windows user
account?
A: No, this is a Windows limitation, you must use the Admin account to initialize
and format the Aegis Padlock Pro.
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