Troubleshooting / Faqs - Apricorn Aegis Padlock DT FIPS User Manual

Troubleshooting
This section contains troubleshooting information and FAQs for the Aegis Padlock 3.
Q: What can I do if I forget the User PIN?
A: Use your Admin PIN to enter the Admin Mode and create another User PIN.
Additionally you may access the drive by enabling a recovery PIN and establishing a
new USER PIN.
Q: What can I do if I forget the Admin PIN?
A: Beyond using a recovery PIN, there is no other way to retrieve the Admin PIN and
generating a new one would require a complete reset of the Aegis Padlock 3. After a
complete reset, all data will be lost and you will need to initialize, allocate and format the
device manually.
Q: Why did the operating system not recognize the Aegis Padlock DT, after I did a
complete re-set of the drive?
A: You need to initialize, allocate and format the Aegis Padlock DT manually. For more
information, refer to Initializing and Formatting the Aegis Padlock DT After a Complete
Reset in this manual.
Q: How do I use the Aegis Padlock without a PIN?
A: As a full disk encryption product, the Aegis Padlock can never be used without a PIN.
Q: What encryption algorithm is used in this product?
A: The Aegis Padlock uses AES 256-bit algorithm.
Q: Why could I not initialize, partition, or format the Aegis Padlock?
A: Ensure that you have administrator privileges. You will need Admin privileges to use
the Disk Management Utility.
Q: The LED is blinking RED and I can't enter a code. Why?
A: Somebody has tried to access the key and the code has been entered 10 times
incorrectly (see Brute Force section of this manual.)
Q: Is there any way to recover my data if I forget the PIN?
A: If an Admin PIN has been previously set, the Admin PIN can be used to unlock the
key and recover the data. Additionally, if recovery PINs have been set and haven't been
previously depleted in the past (up to 4x) you can access the data on your drive using
this route. If you don't have any recovery PINs set or they're depleted, and do not have
an Admin PIN, the data cannot be recovered but the drive can be reset with new PINs
and it can then be used again.
Q: Why does the LED indicate an error when I try to change the PIN?
A: PIN requirements for this drive must meet a minimum security level. There are several
combinations that are not allowed, such as repeating numbers or sequential numbers.
The PIN must be a minimum of six digits, and not longer than 16 digits.
Q: What are the ECCN and HST codes used for shipping this device outside
of the United States?
A: ECCN: 5A992A and HTS code 8473.50.3000
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