Troubleshooting - Apricorn Aegis Padlock Fortress User Manual

Troubleshooting

This section contains troubleshooting information for the Aegis Padlock. If
you encounter any of the following problems when using the Aegis
Padlock, refer to the corresponding answers.
Q: What can I do if I forget the User PIN?
A: Use your Admin PIN to enter Admin Mode, and then create another
User PIN in Admin Mode.
Q: What can I do if I forget the Admin PIN?
A: There is no other way to retrieve the Admin PIN except a complete
reset of the Aegis Padlock. After a complete reset, all data will be lost and
you will need to initialize, allocate and format the Aegis Padlock manually.
Q: Why did the operating system not recognize the Aegis Padlock
after I enter the User Mode and completely reset the computer?
A: You need to initialize, allocate and format the Aegis Padlock manually.
For more information, refer to Initializing and formatting the Aegis
Padlock after a complete reset in this manual.
Q: How do I use the Aegis Padlock without a PIN?
A: As a full disk encryption product, the Aegis Padlock can never be
used without a PIN.
Q: What encryption algorithm is used in this product?
A: The Aegis Padlock Fortress uses AES 256-bit algorithm.
Q: Why could I not initialize, partition or format the Aegis Padlock?
A: Ensure that you have administrator privileges. You will need Admin
privileges to use the Disk Management Utility.
Q: The LED is blinking RED and I can't enter a code. Why?
A: Somebody has tried to access the drive and the code has been
entered 10 times incorrectly (see Brute Force section of this manual).
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