Troubleshooting/Faqs - Apogee Duet 2 User Manual

Troubleshooting/FAQs

Q: What does the display of a white Apogee logo "A" on the top panel OLED
indicate?
A: The white "A" indicates that USB is disconnected. Connect USB, try a different USB
cable or a different Mac USB port.
Q: What does the display of a purple Apogee logo "A" on the top panel OLED indicate?
A: The purple "A" indicates that Duet is loading its firmware.
Q: When I press the encoder to select an input or output, the selection is unavailable.
Why?
A: When the inputs are set to XLR line, the encoder is disabled.
Q: I've connected my guitar, but I'm not getting any input. What should I check?
A: On the Input tab of Maestro, be sure to set Analog Level to Instrument (Inst).
Q: I'm not getting any output from audio software applications. What should I
check?
A: If you have chosen Mixer for the output then the Software Return fader must be raised
to send audio software application outputs to Duet's outputs.
Q: I want Maestro to open automatically each time I connect Duet. What should I
set?
A: Open Maestro > Preferences and check the Launch Maestro automatically when
connecting a device checkbox.
Q: Can I set the headphone and line outputs to different levels?
A: Yes!
Q: How do I reset Duet?
A: To reset Duet unplug the USB cable, hold down Multi-Function Controller knob and
reconnect USB cable
Symptom: The audio quality is compromised (distortion, choppy audio, "buzzy"
audio).
Solution: There are several remedies for audio that is distorted, choppy or otherwise
compromised:
1) Hotplug Duet
2) Toggle sample rate (in your DAW or, in the case of iTunes, Audio MIDI Setup)
3) Reload DAW driver (for example, in Logic choose Logic Pro > Preferences > Audio.
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