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Troubleshooting
This section describes a few problems that may be encountered when using the
Modem, and solutions to overcome them.
When I restart my computer, the Modem is not detected.
Ensure the Modem is turned on, and the serial cable is connected properly to a
COM port on the computer, then restart the computer.
The Modem doesn't dial.
Ensure the Modem is turned on and connected to a working phone line. To
ensure the phone line is functioning properly, plug a telephone into the phone
wall jack and listen for a dial tone.
The Modem dials but doesn't connect.
First, verify the communications software is configured to the correct COM port
and IRQ setting. Second, ensure the phone line is working properly (plug a tele-
phone into the phone wall jack and listen for a dial tone).
.
Note: To determine the COM port and IRQ setting used by the
Modem, select Start, Settings, Control Panel, then double-click
Modems. Select Diagnostics, then More Info.
The Modem reports a busy signal.
First, verify the Modem is connected directly to a wall phone jack. If the Modem
is a connected to a phone via a splitter, it will not function properly. Second,
ensure the numerical prefix *70 is not included before the access number pro-
vided by the Internet Service Provider (ISP). The *70 prefix disables call waiting,
sending out a busy signal instead.
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